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“Always Fun, Must Go, Great Deal!” 5 of 5 stars
Review of Chula Vista Resort

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Chula Vista Resort
3.5 of 5 Resort   |   2501 River Road, Wisconsin Dells, WI 53965   |  
Hotel amenities
Ranked #39 of 75 hotels in Wisconsin Dells
New Berlin, Wisconsin
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Always Fun, Must Go, Great Deal!”
5 of 5 stars Reviewed 2 days ago NEW

Love this place. We don't stay at the hotel but we love the water park. It has an awesome kitty pool, slides and water roller coaster. It never gets old even though I have been there about 6 times. Will be back!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (217)
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English first
1 review
5 of 5 stars Reviewed 3 days ago NEW

This was my first time staying at Chula Vista. My family and I had a wonderful stay. Our room was located in Villa D. The shuttle service to and from the waterpark/restaurants was excellent. We had 8 total in our party. We had enough space in our room. The room was very clean. Housekeeping came everyday and kept us with fresh towels and emptied trash. They asked us each time if there was anything else that we needed. My children abosolutely loved the waterpark. No compliants my way. Upon the day of check out we lost power in our room due to Mother Nature (it had snowed) I called the front desk and asked if we could have an extension and they gladly agreed to let us check out around Noon instead of 10:30 am... I will most definitely be coming back to stay with Chula Vista

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, 2 days ago
MiCarrM,

So glad you could be with us this past week even during the spring snowfall. It sure brought some great photo opportunities. We appreciate the feedback and especially the comments on our staff.
We hope to see you again soon. Have safe travels

Regards,

Dan Hoppe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northfield, Minnesota
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 4 days ago NEW

Well to start I read so many reviews on this place and I shared many of what others had to say. First of all we stayed in the Golf Villas room 2710 a studio. Which didn't look like the pictures online. It was a very nice Villa; we wanted to say in the villas to be away from the huge resort and it has it's own private hot tub (BEST QUALITY). We arrived around 3pm hoping that our villa was ready, it wasn't but they sent us a text about 20minutes later. I did not have to wait long to check it at all which was good. Our room had a nice kitchen two queen beds that were comfortable and a pull out couch. The two TV's in the room were huge tube TV's that DID NOT work. We called maintenance and he came and "fixed" one of the TV's meaning we had about 10 channels that worked. The other TV did not work the whole time we were there. They blamed the cable company but we knew that was untrue. We also had to call for extra pillows and bedding for the pull out couch.The staff over the phone were all friendly. We didn't wait long for bedding. Kitchen had all things you would need except tin foil which we brought. Water park the first night which was a Saturday was fairly busy my husband and 7 year old loved going down water-slides. My 5 year old however didn't want anything to do with much, the water was super warm and there were traces of mold on the floors of the park. The bathrooms were pretty gross. Me and my daughter spent most of our time in the private hotub at our Villas. The next morning Sunday we received a call about the "club" I knew they would do this from other viewers. If you went along to listen and act like you were interested you would receive 200$ in food vouchers for the buffet and Holwers oh and as well as a free breakfast however NOTE : their will be a strange guy joining you for the first free breakfast before the club presentation which was a little award. We went along with the presentation and kindly said we were not interested. So needless to say all the food we did bring to cook ourselves sat there since we had the vouchers. Food at the breakfast buffet was pretty good lots to chose from. Howlers sports bar was flat and ok, we ordered cheese pizza which my kids would not eat because it had burnt black stuff on the bottom from them not cleaning our their ovens properly. Onion Rings which were standard, nachos which were plain and lack flavor, and a roast beef sub sandwich which was so bland and gross my husband took two bites and through it away, the fires are your stand crinkle cut and were somewhat stale. Sorry we are huge foodies so we judge accordanly. The buffalo wings were super but not good reheated. Sunday night water park was not busy at all no lines my son and husband had fun! Monday we had house keeping clean our room for 20$ which they did not charge us for :D PLUS. they did a good job. All housekeeping staff was very nice and friendly. Room always had a musky smell to to it not sure why we believe it was the carpet. Fridge in room kept everything frozen basically. Everything was pretty standard at this resort, nothing special. I would recommend you stay in a GOLF VILLA and go to "the club" offer they will call you about you will have to sit through a 60-90min speech but just nod and smile. Heck they kind of owed us for the two TVs not working and super early check out 10:30. Lifeguards were alert however some carried soda with them and i watch one of them drop one and never clean it up not sure if it was pop or water. In the Luigi place to get drinks and pizza is way over price don't but their drinks they are not strong at all. I witnessed a bartender drop a cup and rinse with water then keep making it.. kinda gross. Don't buy food from there either, you get better food at fast food places. Loved having the shuttles there to bring us to and from when we didn't feel like driving, very cool. Total we paid was 411$ for a 3night 4 day stay there in the studio golf villas. It was worth it but I don't think we will be back. I mean if you're TV's aren't even working and you give no notice or compensation.. that's no resort. Water park was average. Overall we had a great time :D Can't rate on spa too overpriced to even try it as well as chop house. I can get a steak and potatoes anywhere I won't pay 200$ for it sorry. Also never went to dinner buffet due to bad reviews and picky eaters.

Room Tip: Bring you're OWN pillows and extra blankets if you can. Stay in the Golf Villas for easy access...
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  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, 3 days ago
Cookingmama2525,

We appreciate you being with us on your recent journey to the Dells and Chula Vista. I am sorry that we did not deliver in certain aspects of your stay. The information that you provided is helpful to our managers and supervisors for future training opportunities. During the time period of your stay we were experiencing issues with Charter Communications in reprogramming of individual units.
Hopefully we may be able to be of service again in the future.

Regards,

Dan Hoppe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

We hadn't stay at Chula Vista in many years and had a lot of good memories, so we thought we would go back. Big mistake!! The room was in north tower, a very long walk from the water park. There was hair on the bathroom floor (not ours), cheese or something smeared on the curtains, the side of one of the box spring had a big brown stain on it. I think the bed spreads are the original ones from when they opened. They offered to move us but was late on Friday. The inside water park is very dark at night. They tried to put a lot of water play areas in a very small place.

Stayed April 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, 3 days ago
Beachy2206,

Thank you for being with us, I do offer my personal apologies for the the housekeeping issues that you encountered during your getaway. The feedback that you supplied has been forwarded to our housekeeping team for followup.
Hopefully you may be able to give us another opportunity in the future to be of service.

Regards,

Dan Hoppe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Great time the kids loved it. Were only there for a short stay but it was a great time. The view outside of our room was amazing, after the snow fell sunday night the scenery looked like it was out of a painting. I would like to go there sometime to golf on there course it looked challenging and beautiful. Sara on there reservation staff was awesome and the front desk was friendly and very helpful.


Thank you Chula Vista in the dells for the great spring break
Joe Bauer
Kirkland Ill

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, 3 days ago
jbbiscuittbauer,

Great to have you with us this week and we appreciate the time you took to give us feedback on your stay.
Hopefully we will see you for the golf season, we have some very competitive packages available.
Thank you for being with us and we will keep you updated on our progress.

Regards,

Dan Hoppe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
minneapolis
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed at the Chula Vista the weekend of March 14. We had visited the waterpark before, but we were in town for a volleyball tournament and stayed at the resort this time. This is a really large and spread out hotel. There is the waterpark, a spa, gift shop, arcade and other amenties. We normally stay at the Wilderness Resort when we visit the Dells, but this stay was paid for by our volleyball club (we have coaches in the family) and the playing venue was on site so it made it convenient to stay here this trip. The room sizes (compared to the same category as the WIlderness) were much larger. We had a junior suite with 2 queens and a sofa bed with a wall to separate the two areas. The room was clean and had plenty of space for our family of 5 to spread out. Our room was on the top floor with a view of the river behind the hotel. We were in the towers behind the conference center. It was an inconvienent location and somewhat awkward walking to the waterpark when there were events going on as we had to walk through the "convention center" to get anywhere. The arcade was actually pretty good. It wasn't huge, but the games were all very inexpensive, most being only .25-.50 per play. The waterpark was nice, but it is on the small side. An addition of a decent sized wave pool would be a good investment. Despite reading previous reviews, we made the mistake of having one breakfast at the buffet in the resort. While there was a great selection, the food itself was not very good, and we are pretty easy to please when it comes to food. It all looked like it had been sitting out for awhile and overcooked. We ended up sticking with the make your own waffles and cereal, which then made the buffet overpriced. Only water and milk are included in the buffet price, which was fine for us, but if you want something else, the price will increase. I work in food service and there is no way we would get away with serving food of the quality this resort offered. By comparison, we spent one night before we left the Dells at the Holiday Inn Express across from the outlet mall and the FREE buffet was much fresher and had a great selection. The Chula Vista resort itself was clean and decorated nicely, but it isn't in a very convenient spot. It's a few miles out of town, so you will have to drive 10-15 minutes to get to anything. Overall, the resort was clean and decent, just not enough to do for my kids (15, 13 and 21) We will probably continue to stay at the Wilderness on our return trips, there is just more waterpark activities and other things to do for my older kids.

Room Tip: Try to avoid the tower area. While the rooms are large, its awkward to have to walk through somebod...
See more room tips
  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, 2 days ago
J.E.,

Thank you for being with us while attending the recent volleyball tournament. The feedback you provided is helpful and I do apologize that we did have of missteps by some departments during your visit. We do take these seriously and have been given to the appropriate managers.
Hopefully you may be able to visit us again in the future.

Regards,

Dan Hoppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westfield, Indiana
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

I am really glad I took a chance and stayed at the Chula Vista. I didnt realize they had alot of room options. We were booked for the family suite in the villas, which was nice but separate from the water park. The tv wouldn't work and we were upgraded to a two bedroom condo. Customer service was excellent. Will definitely stay here again.

  • Stayed April 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, 3 days ago
Yokebreaker,

Great to have you with us on your recent journey to Chula Vista, glad to see that you made some memories. I do apologize for the TV issues, we have been working with Charter Communications on reprogramming that was mandated by the FCC.
We look forward to being of service to you again in the near future.

Regards,

Dan Hoppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Chula Vista Resort

Also Known As:
Chula Vista Hotel
Chula Vista Hotel Wisconsin Dells
Chula Vista Theme Hotel
Chula Vista Wisconsin Dells
Hotel Chula Vista Theme
Address: 2501 River Road, Wisconsin Dells, WI 53965
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Top resorts Hotel in Wisconsin Dells
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chula Vista Resort 3.5*
Official Description (provided by the hotel):
Chula Vista Resort and Waterpark is a complete resort experience in Wisconsin Dells with over 200,000 square feet of indoor and outdoor waterparks. Luxury comes standard in all of our guest rooms, suites and condominiums. Bring your clubs and challenge yourself on our 18-hole golf course. At Chula Vista, we invite you to laugh harder, splash bigger, stay longer and vacation better at Wisconsin Dells' most complete family resort! ... more   less 
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