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“has everything you need.” 5 of 5 stars
Review of Chula Vista Resort

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Chula Vista Resort
3.5 of 5 Resort   |   2501 River Road, Wisconsin Dells, WI 53965   |  
Hotel amenities
Ranked #39 of 75 hotels in Wisconsin Dells
1 review
“has everything you need.”
5 of 5 stars Reviewed June 30, 2013 via mobile

we stayed for a 3 night stay 2 adults and 4 children in the double queen sofa the waterparks are very nice I like the underground tunnel to get to the indoor waterpark I enjoyed that my favorite rides werw the watercoaster the toilet one and yellow drop slide . I didnt dislike any of the slides. We will be coming back in matter fact we have allready reserved this years stay this july7 for 5nights i cant wait I hope they still have the dvd rental we loved the movies the staff was very nice chula vista resort is right by the river which is really cool andtaking a walk by the river was even better the view was amazing we Loved Chula Vista (WE WILL BE BACK)

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, July 4, 2013
Feedback,

Great to have you with and so glad that it was a most memorable time. It is most appreciated that you had taken the time to give us feedback. We look forward to seeing you again soon and we will be sure to keep you updated on future promotions.

Regards,

Dan Hoppe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,249 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (217)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
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English first
Omaha, Nebraska
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed June 26, 2013

I'll start off positive; the water-park aspect of this property is pretty legit. Both the outside and indoor parks are great. They're very kid friendly with 'adult' amenities (i.e. beer). My kids had an absolute blast. We spent at least 5 hours each day, of a five night stay, at one of these 'playgrounds'. For our first trip to The Dells, these parks didn't disappoint. That's where the positives end...with a screeching halt. Now for the rest of the property...

The matresses in our room had to be, at least, 15 years old, minimum. They were easily, the WORST beds I've EVER slept in...EVER. The old-school box style tv in our room (condo side) was literally covered in dust...including the screen. Our patio was under constant attack from wasps, even after we notified maintenance of the issue. The food...horribly over priced and severely lacking in taste and appeal. And we ate at four different, of the 5-6 total, restaurants. The level of clientele here leaves a little to be desired. From the young boy we observed peeing on other children at the infant pool (whose father appeared to not care less) to the people across the hall who constantly burned every meal they cooked...they were not the classiest group of folks I've ever met.

I will say that the staff (waiters, waitresses, bartenders, life guards, etc.) were ALL very gracious and friendly. All in all, this trip was a tough lesson learned. We'll definitely come back to The Dells. However, I don't think we'll ever stay at this hotel/condo every again.

Room Tip: Get a room on the hotel side. The beds over there have to be better than those on the condo side...
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  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, June 28, 2013
Joe L.,

Thank you for being with us on your most recent visit. We do appreciate the feedback for future planning and manager assistance.
I was glad to see that the interactions you had with our team members were positive and memorable. It is dissappointing to see that other guests disrupted your experience. I would hoep that you may be able to give us another opportunity to serve you in the future.
Have safe travels and an enjoyable summer.

Regards,

Dan Hoppe
General Manager
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Milwaukee, Wisconsin
1 review
1 of 5 stars Reviewed June 21, 2013

The overall hotel was not too bad, the waterpark is more for kids under 13.. its far from downtown and there is not much to do around the premises. we came back to the hotel after going out to dinner and the roads were dark had to be very careful and use high-beams. We went becasue we bought a "Membership" last year and decided we might as well go since we are paying a monthly membership. Please don't let them scam you into buying a membership its a total scam and not worth it.. learn from my mistake.

  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, June 28, 2013
Yari R.

We appreciate your feedback and thank you for being a valuable Club Member. It is good to see that you are taking advantage of the program and its benefits. We will be sure to keep you updated on future programs and promotions. Have a great summer.

Regards,

Dan Hoppe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oshkosh, Wisconsin
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 17, 2013

This was our second time to this resort with our family which consisted of 6 adults and 4 children for a 3night stay. Arrived on a Friday afternoon knowing our room would not be ready but they did provide us with wristbands to enter the water parks. Room was ready by 4pm as promised. If you plan on cooking be prepared, kitchen not well stocked. 8plates, 8glasses etc.(hard to serve dinner for 10). Had one skillet, and sauce pan. King size bed was made with what appeared to be a full size sheet. Unable to tuck any part of the sheet. On Saturday housekeeping did empty garbage but did not supply extra towels or even extra toilet paper. I did find housekeeping late in afternoon and was told they would deliver towels and toilet paper later in the day which they did. On Sunday woke up to discover one of the toddlers had a diaper leak during the night and sheets were wet. Took sheets off the bed and told housekeeping about it. Was told they would make a note of it.
At 5pm sheets were still on the floor but garbage was emptied. I found housekeeping down the hall, knocked on the door and asked about our sheets. Was told "if you want us to change your sheets there will be a charge". Told them, I was not putting a child in wet sheets that have been on the floor. I finally was given 2sheets to put on the bed myself. Total cost for this poor service for the 3nights was over 1500.00. Since this a child friendly water resort, it would seem appropriate that units with the kichen facilities be equipped with broom or vacuum cleaner, kids do spill. Would we return? Probably not.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, June 18, 2013
Bonnie M,

We appreciate you being wiht us, but I am dissappointed that your stay was not as you planned it to be. The feedback that you provided is important so that our managers may use this as a training tool for new associates. The response you received was not correct and I apologize for this incident.
I hope that you may be able to give us another opportunity in the future.

Regards,

Dan Hoppe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 16, 2013 via mobile

Spent the day at the water park and had a great time. Slides are fun for older and younger kids great mix. The first half of the day we hardly had any lines at all. As it got later in the day the park got a little more crowded but lines still went pretty fast. Staff was not very friendly and didn't seem to be very many of them. On smaller slides in jungle gym area no life guard at all. The food was horrible. No healthy choices and outside food is not allowed.

  • Stayed June 2013
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, June 28, 2013
Luvrierve,

We appreciate you and your family spending the day wiht us at Los Rios Water Park and hoepfully you may be able to spend an evening to have the full experience of Chula Vista.
I do apologize that you may have encountered a team member that did not deliver a postive experience, this feedback is most helpful for our supervisors and managers.
Have a great summer and safe travels

Regards,

Dan Hoppe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
Senior Contributor
49 reviews 49 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed June 13, 2013

I had to review our most recent stay as it has been awhile since we stayed in Chula's regular tower accomodations..the North/South Tower with the two queen bed suites. Upon check-in, there was a bit of a line, but nothing too bad. Our first room was located in the North tower and as we walked into the room, a strong smell of smoke was evident. Actually, it seemed as if the entire tower had an odd smell of smoke with drab walls, dim light and worn out furnishings....I called to the front desk, and they were able to move us to the South Tower. This was much closer to the resorts waterparks and other amenities. The room felt newer and brighter....modest with a fridge and microwave but I did notice that there were some housekeeping issues. For example, it appeared as if a previous guest had dropped a yogurt and never fully cleaned it up. The whitish residue was now dried up and never removed :-( I would have to say that Chula is still pretty awesome in terms of its amenities, waterparks, golf, etc. The parks have a great mixture of slides. I love the yellow "drop" slide outside! We also love how the Chula hugs the Wisconsin River. My husband and I enjoyed a morning stroll behind the resort at the River Walk sipping our Starbucks from the Market Fresh to Go.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, June 28, 2013
Blessedbunch 5,

Thank you so much for being with us on your recent family getaway to the Dells and Chula Vista.
We are in the process of updatiing both the North and South Towers, we do appreciate your feedback. The comments on your room were brought to the attention of the appropiate managers.
We look forward to seeing you again in the future.

Regards,

Dan Hoppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
WI
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 9, 2013

We have been visiting the Chula Vista for years. We were introduced to the Kaminski family on this visit with the car convention we were attending.
The room was huge--comfortable and convenient. Everyone--from Nick the chef at Moe's to the front desk staff were wonderful. Kind courteous, friendly and helpful.
The condos offer you the opportunity to enjoy your own breakfast, snacks and cocktails.
The banquet food was steaming hot and delicious.
Mike Kaminski personally attended the banquet, helped direct traffic, and repeatedly told us thank you. We felt welcomed and appreciated.
It is nice to see a local family be successful, support the local community and be gracious for their success.

Room Tip: The condos are a great value. You get a full size refrig, stove, dishwasher. We enjoyed our own fres...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, June 28, 2013
ImCarolyn,

Great to see you had such a wonderful time at the Corvette Weekend we look forward to seeing next year.
We appreciate the positive feedback and comments on your stay. Have a wonderful summer !!

Regards,

Dan Hoppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Chula Vista Resort

Also Known As:
Chula Vista Hotel
Chula Vista Hotel Wisconsin Dells
Chula Vista Theme Hotel
Chula Vista Wisconsin Dells
Hotel Chula Vista Theme
Address: 2501 River Road, Wisconsin Dells, WI 53965
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Top resorts Hotel in Wisconsin Dells
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chula Vista Resort 3.5*
Official Description (provided by the hotel):
Chula Vista Resort and Waterpark is a complete resort experience in Wisconsin Dells with over 200,000 square feet of indoor and outdoor waterparks. Luxury comes standard in all of our guest rooms, suites and condominiums. Bring your clubs and challenge yourself on our 18-hole golf course. At Chula Vista, we invite you to laugh harder, splash bigger, stay longer and vacation better at Wisconsin Dells' most complete family resort! ... more   less 
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