This was our second time to this resort with our family which consisted of 6 adults and 4 children for a 3night stay. Arrived on a Friday afternoon knowing our room would not be ready but they did provide us with wristbands to enter the water parks. Room was ready by 4pm as promised. If you plan on cooking be prepared, kitchen not well stocked. 8plates, 8glasses etc.(hard to serve dinner for 10). Had one skillet, and sauce pan. King size bed was made with what appeared to be a full size sheet. Unable to tuck any part of the sheet. On Saturday housekeeping did empty garbage but did not supply extra towels or even extra toilet paper. I did find housekeeping late in afternoon and was told they would deliver towels and toilet paper later in the day which they did. On Sunday woke up to discover one of the toddlers had a diaper leak during the night and sheets were wet. Took sheets off the bed and told housekeeping about it. Was told they would make a note of it.
At 5pm sheets were still on the floor but garbage was emptied. I found housekeeping down the hall, knocked on the door and asked about our sheets. Was told "if you want us to change your sheets there will be a charge". Told them, I was not putting a child in wet sheets that have been on the floor. I finally was given 2sheets to put on the bed myself. Total cost for this poor service for the 3nights was over 1500.00. Since this a child friendly water resort, it would seem appropriate that units with the kichen facilities be equipped with broom or vacuum cleaner, kids do spill. Would we return? Probably not.
- Official Description (provided by the hotel):
- Chula Vista Resort and Waterpark is a complete resort experience in Wisconsin Dells with over 200,000 square feet of indoor and outdoor waterparks. Luxury comes standard in all of our guest rooms, suites and condominiums. Bring your clubs and challenge yourself on our 18-hole golf course. At Chula Vista, we invite you to laugh harder, splash bigger, stay longer and vacation better at Wisconsin Dells' most complete family resort! ... more less
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- Also Known As:
- Chula Vista Hotel Wisconsin Dells
- Chula Vista Theme Hotel
- Chula Vista Wisconsin Dells
- Hotel Chula Vista Theme