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“Going downhill fast...” 2 of 5 stars
Review of Chula Vista Resort

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Chula Vista Resort
3.5 of 5 Resort   |   2501 River Road, Wisconsin Dells, WI 53965   |  
Hotel amenities
Ranked #38 of 77 hotels in Wisconsin Dells
Chicago, Illinois
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Going downhill fast...”
2 of 5 stars Reviewed March 18, 2013

We stayed in the Golf Villa's and to be honest they were gross. The room smells musty, the carpet is dirty and the room is dark. We could also not find the theromstat so half the room was freezing and the other hot. Tiny bathroom to the point that if you are sitting on the comode you can hardly close the door. The carpets in the hallways were dirty and stained and the rooms narrow and small. All this for the low low price of $240 a night. One high note was the outdoor hottub was clean and hot and they have a kitchen area in the room that is clean and new and a fireplace in the corner that is nice and works. Everything else is old and smelly. Very dissapointing. We did not use the water park as this was a girls shopping trip. We have stayed in the main hotel before and the rooms were ok and the waterpark fun, especially for little kids but our days of staying at the ChulaVista are over.

  • Stayed March 2013, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, March 23, 2013
Shakenbaken,

I am very sorry we did not meet your expectations on your most recent visit. The appropiate managers have been informed of your feedback so that these may be used for future training.
I do hope that you may be able to give us another opportunity to be of service to you again in the future.

Regards,

Dan Hoppe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,358 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (247)
Date | Rating
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English first
Milwaukee, Wisconsin
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed March 18, 2013

My husband and I stayed at this resort this past weekend with my family and their kids for a family trip/girls spa weekend. A day before we left we wanted to confirm our reservation. I called 3 times and was on hold for several minutes each time and was never was able to get through to talk to the front desk. Upon checking in our reservation we were informed we only had one $50 spa credit whereas we were quoted 2 spa credits when booking. We were finally given the second credit we were told when booking. Also we never received an email confirmation when booking with the price of our hotel room. When checking in our room was over $200 a night which we remember being under $200 but we are unable to verify because we never got a confirmation with the price we were quoted over the phone.

After our expensive spa treatment during the day we were awoken at 3 am to a very loud party in the room above us. It did not help that the walls were paper thin (we could hear their toilet flush) but adults were screaming at the top of their lungs. We called the front desk twice to take care of this matter and after maybe an hour they were somewhat quieter. We paid about $500 for the room for weekend and it was not worth the price at all. While this could be a good place for a family with small children or a wild bachelor/bachelorette party, it was a scam for any sort of relaxing weekend. We will not be returning here.

Room Tip: Do not come here for a relaxing weekend.
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  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, March 23, 2013
JackieQ,

Thank you for taking the tiem to provide us feedback , I am sorry that certain areas did not execute the standards we have set.
I would like to invite you back so that we can fullfill the desired expecatations.
We appreciate the comments and we will be sure to review these for training purposes.

Regards,

Dan Hoppe
General Manager
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Mount Prospect, Illinois
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 18, 2013

My adult daughter and I took advantage of the mid-winter "Great Escape" package offered in the January - early March timeframe for $199 plus $20 gratuities and $40 in taxes. This included a 2 night stay, two full buffet dinners, two full buffet breakfasts and a lunch. Virtually all (reasonable) beverages (coffee, soda, wine, beer and well drinks) were also included. The front desk check in was very disorganized and a long wait - we got there early and hoped the room would be ready, but it wasn't, so had to return four hours later and stand in line again. When we got to the room, it was not the kind we expected (a fireplace, but not a whirlpool I had upgraded to), so we were told to return to the lobby and stand in line a third time. Frustrated, I was told that the fine print on the upgrade indicated it wasn't guaranteed. From then on, the trip was much better. The food throughout was truly excellent and there was plenty of it. The wait service staff in the restaurants and bars were plentiful, but very spotty. They would just disappear. Very strange. They were accommodating, though, as my daughter has food allergy issues. Overall, we would return, because it was an incredible value and a very relaxing get-away, but don't expect perfect service.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, March 23, 2013
Sherlockian,

It was great to have you with us on your most recent visit and thank you for taking the time to provide us feedback. I was glad to see that your overall experience was positive, but I do apologize about your check-.in.
We hope to see you again in the near future, have safe travels.

Regards,

Dan Hoppe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MN
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2013

Our family stayed at this resort March 14-16, 2013 and we had an amazing time. We first checked into a villa which was really nice but we needed separate rooms when traveling with children so called and spoke with Lisa at the front desk who was able to upgrade us for a fee (which was fine with us). We moved to the condo side and stayed in a 2 bedroom condo which was wonderful. We had a full kitchen, 2 fireplaces, jacuzzi and 2 bathrooms. The room was very clean and comfortable except the main sitting chair was broken. If you ever run into any problems ask for Jose at the front desk he is amazing. We had bought some gifts certificates for the market fresh buffet but lost them and Jose went above and beyond to help us recover our loss. He contacted the company for us to get copies of the certificates we had bought and ask the General Manager if he would accept copies instead of the actual vouchers. He got this all done for us and we were able to enjoy our dinner without spending an additional $100. The General Manager has some outstanding people working for him. Our children enjoyed the water park and the Easter Bunny visit during breakfast on Friday. We definitely will be back. Again, thank you the Lisa at the front desk with help with the upgrade, Jose at the front desk and General Manager for having amazing people working for him who made our stay enjoyable.

Room Tip: Condo side, very spacious and quiet
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, March 23, 2013
SportsfamilyMN,

Thank you for all the postive comments on our team memebers, it is great to see that Jose and Lisa were able to be of service to you.
We look forward to being of service to you again in the very near future. Again, thank you and have safe travels.

Regards,

Dan Hoppe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
markesan
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed March 14, 2013

Went there over Christmas break with family. We had two condos, and they were completely immaculate and very comfortable. So much fun, we hope the regular rooms are just as nice as the condo was. Great staff-very accomodating. They gladly and quickly brought us an air mattress, extra bedding and extra towels, and were always willing to go above and beyond. Nice to have an indoor walkway to the waterpark, which was great. The kids in our familes are between 5 and 10 years old, so it was nice not to have a humungous waterpark like some of the other big ones in the Dells. There was fun stuff for all of us, and we could stay contained in the same area. Great for family with younger kids.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, March 15, 2013
Tine J,

It was great to hear from you and so glad to see your family visit over the holidays was memorable.
I appreciate you taking the time to recogonize our team members and providing feedback.
We look forward to seeing you again soon.

Regards,

Dan Hoppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monona, Wisconsin
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 14, 2013

I have only stayed at this hotel once but I will definitely be returning! Chula Vista is a HUGE hotel with two separate indoor water parks. If you want your exercise, this is the hotel to go to, but on the other hand if you despise crowds, I wouldn't recommend it. Depending on where your room is located, you could be walking quite a ways to the water parks, front desk, restaurants, gift shops etc. The hotel has a lot to offer besides the water parks, such as; pottery/ceramic classes, arcade room, candy store, and more. The hotel is definitely family-oriented, but suitable for pretty much anyone and everyone! The water parks consist of a wave pool, a hot-tub that you can sit in either in/outdoor, a lazy river, a kiddie pool area, slides, and a mini-ropes course area. The rooms are unique, some of them equipped with two flat-screen TV's, a sofa with a pull-out bed, refrigerators, and microwaves in a small kitchenette area. The rooms give this northern woods appeal that makes you feel as if you're staying in a cabin in the woods. If you want to stay here expect to come with a lot of money because it isn't cheap, yet it's well worth it!!!!!

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, March 16, 2013
Aleopard_princess,

Thank you so much for taking the time to give us feedback on your stay. We are happy to see that you came away with great memories.
We look forward to seeing you again and hope it will be soon. Safe Travels.

Regards,

Dan Hoppe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fond du Lac, Wisconsin
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 14, 2013

We selected Chula Vista for a two day business meeting and this is not the first time we've been here for this meeting. It's a bit smaller than the other resorts in Wis Dells, so you have a little less of the family traffic wandering in and around your meeting spaces.

I've stayed in the two bedroom condos nearly every time I've been here and, truly, I want to live here!! The condo units are very, very spacious. You have a full kitchen (outfitted with the very basic essentials in the cupboards, but still.. you have them!) and a breakfast bar and a couple of stools along with a smaller round dining room table and four chairs. The living, dining, kitchen areas are all open to each other, but if you're staying at Chula for a family getaway, that's perfect because you want to be all together and this is a great space to do that! There is one separate bedroom with a kingsized bed, it's own TV, a fireplace and an en-suite bathroom.. There is a second room with two queen sized beds and another TV. There is a second bathroom off the open living area which is your normal hotel - style bathroom, just
with some very nice finishes! Both bedrooms can be closed off and are very private. Several of my meeting attendees joked that their condo rooms were bigger than their first apartments! Oh... did I mention that the living room area also has a fireplace AND a whirlpool tub? Yes, I really would love to live in one of those condos!

As for my meeting, as in the past, I was very pleased with Chula Vista and their meeting and banquet staff. I've worked with Jane and Amber now a few times and they are TOP NOTCH! Every request was handled almost immediately and very professionally. Even tho' every meeting space in the place was booked, and our meeting was rather small compared to the other events taking place there, we were still treated as if we were the only group there! Our meals were excellent (breakfast, two lunches and one dinner buffet). Our group did experience an extremely long wait to check in, due to the fact that the computer system went down right at the time my group of 50 all went to check in... but some complimentary beverages for the folks waiting in line took some of the edge off the frustration! Good thinking to the Chula Vista manager who decided to do that!!

Chula Vista is a resort, so yes, things are pretty spread out, however this place is not nearly as huge as some of the others in the Wisconsin Dells area and they do have shuttles that will drive you from the main front desk to the condos, or, as in our case, from the main resort to the golf course clubhouse, where we had dinner for our goup one night.

Their location is a bit out of the way if you're coming to the Dells to experience all of the attractions and activities, but that location is simply beautiful. We've been here in the summer and the winter and the view of the River in either season is stunning!

I love Chula Vista, whether it's for a business meeting, a family weekend away or a romantic getaway with my husband. We will most certainly return here!

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, March 16, 2013
TrishB,

Wow !! The team really appreciates all the kudos. Great to see that you had a great time at your meeting, you may need to come back on a personal basis.
Thank you so much for all your feedback and we look forward to being of service to you.

Regards,

Dan Hoppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chula Vista Resort

Address: 2501 River Road, Wisconsin Dells, WI 53965
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Top resorts Hotel in Wisconsin Dells
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chula Vista Resort 3.5*
Official Description (provided by the hotel):
Chula Vista Resort and Waterpark is a complete resort experience in Wisconsin Dells with over 200,000 square feet of indoor and outdoor waterparks. Luxury comes standard in all of our guest rooms, suites and condominiums. Bring your clubs and challenge yourself on our 18-hole golf course. At Chula Vista, we invite you to laugh harder, splash bigger, stay longer and vacation better at Wisconsin Dells' most complete family resort! ... more   less 
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Also Known As:
Chula Vista Hotel Wisconsin Dells
Chula Vista Theme Hotel
Chula Vista Wisconsin Dells
Hotel Chula Vista Theme

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