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“Amazing Customer Service” 5 of 5 stars
Review of Chula Vista Resort

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Chula Vista Resort
3.5 of 5 Resort   |   2501 River Road, Wisconsin Dells, WI 53965   |  
Hotel amenities
Ranked #41 of 78 hotels in Wisconsin Dells
MN
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Amazing Customer Service”
5 of 5 stars Reviewed March 17, 2013

Our family stayed at this resort March 14-16, 2013 and we had an amazing time. We first checked into a villa which was really nice but we needed separate rooms when traveling with children so called and spoke with Lisa at the front desk who was able to upgrade us for a fee (which was fine with us). We moved to the condo side and stayed in a 2 bedroom condo which was wonderful. We had a full kitchen, 2 fireplaces, jacuzzi and 2 bathrooms. The room was very clean and comfortable except the main sitting chair was broken. If you ever run into any problems ask for Jose at the front desk he is amazing. We had bought some gifts certificates for the market fresh buffet but lost them and Jose went above and beyond to help us recover our loss. He contacted the company for us to get copies of the certificates we had bought and ask the General Manager if he would accept copies instead of the actual vouchers. He got this all done for us and we were able to enjoy our dinner without spending an additional $100. The General Manager has some outstanding people working for him. Our children enjoyed the water park and the Easter Bunny visit during breakfast on Friday. We definitely will be back. Again, thank you the Lisa at the front desk with help with the upgrade, Jose at the front desk and General Manager for having amazing people working for him who made our stay enjoyable.

Room Tip: Condo side, very spacious and quiet
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, March 23, 2013
SportsfamilyMN,

Thank you for all the postive comments on our team memebers, it is great to see that Jose and Lisa were able to be of service to you.
We look forward to being of service to you again in the very near future. Again, thank you and have safe travels.

Regards,

Dan Hoppe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (260)
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markesan
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed March 14, 2013

Went there over Christmas break with family. We had two condos, and they were completely immaculate and very comfortable. So much fun, we hope the regular rooms are just as nice as the condo was. Great staff-very accomodating. They gladly and quickly brought us an air mattress, extra bedding and extra towels, and were always willing to go above and beyond. Nice to have an indoor walkway to the waterpark, which was great. The kids in our familes are between 5 and 10 years old, so it was nice not to have a humungous waterpark like some of the other big ones in the Dells. There was fun stuff for all of us, and we could stay contained in the same area. Great for family with younger kids.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, March 15, 2013
Tine J,

It was great to hear from you and so glad to see your family visit over the holidays was memorable.
I appreciate you taking the time to recogonize our team members and providing feedback.
We look forward to seeing you again soon.

Regards,

Dan Hoppe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monona, Wisconsin
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 14, 2013

I have only stayed at this hotel once but I will definitely be returning! Chula Vista is a HUGE hotel with two separate indoor water parks. If you want your exercise, this is the hotel to go to, but on the other hand if you despise crowds, I wouldn't recommend it. Depending on where your room is located, you could be walking quite a ways to the water parks, front desk, restaurants, gift shops etc. The hotel has a lot to offer besides the water parks, such as; pottery/ceramic classes, arcade room, candy store, and more. The hotel is definitely family-oriented, but suitable for pretty much anyone and everyone! The water parks consist of a wave pool, a hot-tub that you can sit in either in/outdoor, a lazy river, a kiddie pool area, slides, and a mini-ropes course area. The rooms are unique, some of them equipped with two flat-screen TV's, a sofa with a pull-out bed, refrigerators, and microwaves in a small kitchenette area. The rooms give this northern woods appeal that makes you feel as if you're staying in a cabin in the woods. If you want to stay here expect to come with a lot of money because it isn't cheap, yet it's well worth it!!!!!

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, March 16, 2013
Aleopard_princess,

Thank you so much for taking the time to give us feedback on your stay. We are happy to see that you came away with great memories.
We look forward to seeing you again and hope it will be soon. Safe Travels.

Regards,

Dan Hoppe
General Manager
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Fond du Lac, Wisconsin
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 14, 2013

We selected Chula Vista for a two day business meeting and this is not the first time we've been here for this meeting. It's a bit smaller than the other resorts in Wis Dells, so you have a little less of the family traffic wandering in and around your meeting spaces.

I've stayed in the two bedroom condos nearly every time I've been here and, truly, I want to live here!! The condo units are very, very spacious. You have a full kitchen (outfitted with the very basic essentials in the cupboards, but still.. you have them!) and a breakfast bar and a couple of stools along with a smaller round dining room table and four chairs. The living, dining, kitchen areas are all open to each other, but if you're staying at Chula for a family getaway, that's perfect because you want to be all together and this is a great space to do that! There is one separate bedroom with a kingsized bed, it's own TV, a fireplace and an en-suite bathroom.. There is a second room with two queen sized beds and another TV. There is a second bathroom off the open living area which is your normal hotel - style bathroom, just
with some very nice finishes! Both bedrooms can be closed off and are very private. Several of my meeting attendees joked that their condo rooms were bigger than their first apartments! Oh... did I mention that the living room area also has a fireplace AND a whirlpool tub? Yes, I really would love to live in one of those condos!

As for my meeting, as in the past, I was very pleased with Chula Vista and their meeting and banquet staff. I've worked with Jane and Amber now a few times and they are TOP NOTCH! Every request was handled almost immediately and very professionally. Even tho' every meeting space in the place was booked, and our meeting was rather small compared to the other events taking place there, we were still treated as if we were the only group there! Our meals were excellent (breakfast, two lunches and one dinner buffet). Our group did experience an extremely long wait to check in, due to the fact that the computer system went down right at the time my group of 50 all went to check in... but some complimentary beverages for the folks waiting in line took some of the edge off the frustration! Good thinking to the Chula Vista manager who decided to do that!!

Chula Vista is a resort, so yes, things are pretty spread out, however this place is not nearly as huge as some of the others in the Wisconsin Dells area and they do have shuttles that will drive you from the main front desk to the condos, or, as in our case, from the main resort to the golf course clubhouse, where we had dinner for our goup one night.

Their location is a bit out of the way if you're coming to the Dells to experience all of the attractions and activities, but that location is simply beautiful. We've been here in the summer and the winter and the view of the River in either season is stunning!

I love Chula Vista, whether it's for a business meeting, a family weekend away or a romantic getaway with my husband. We will most certainly return here!

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, March 16, 2013
TrishB,

Wow !! The team really appreciates all the kudos. Great to see that you had a great time at your meeting, you may need to come back on a personal basis.
Thank you so much for all your feedback and we look forward to being of service to you.

Regards,

Dan Hoppe
General Manager
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Ingleside, Illinois
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 14, 2013

We stayed here for my daughters 13th birthday celebration. We had with us 4 12/13 year old girls and it was my husband and myself. I was so impressed with how well the place if run. There is so much to do for everyone. The kids of any age can find something fun and entertaining to keep themselves busy with. The parents can relax and enjoy just lounging and or getting a beverage at the bar right in the pool area. That's actually the only area that I would have any complaint about is the bar area. It was very busy on Saturday when we first arrived and they had 2 bartenders working. Even so it took a VERY long time (15 minutes) to get a drink. In part I think it's because there are so many frozen beverages being ordered.
We stayed in the loft room in building D and at first I was concerned about the shuttle system of getting there and back but found it very simple and easy. It was a bit odd going out in swim ready dress to the van so we had to plan that out but once we got the system down it was smooth.
We also had the package with breakfast included and I LOVED that. No worries in the morning - jut get ready for the pool, pack up and out of the room and take the shuttle to breakfast. Fantastic!!! The food was good and the staff to a great job at keeping it fresh and stocked. Well worth it.
I can't wait to come here in the Summer and check out the outdoor pool area and enjoy this hotel again.

Room Tip: If traveling with family and kids the Loft room is excellent. The kids have their own area upstairs...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, March 16, 2013
Anna Androman,

It was great to be of service to you during your recent stay and thank you for taking the time to provide feedback on your visit. The Villas are a great accommodation option any time of year, happy to see you enjoyed it.. Also, thank you for recogonizing our team members they look forward to reading about happy guests.
We look forward to seeing you soon and have safe travels.

Regards,

Dan Hoppe
General Manager
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Stevens Point, Wisconsin
1 review
4 of 5 stars Reviewed March 13, 2013

We stayed this past Sunday-Tuesday on the Great Escapes package and had a blast. Yes, check-in was a long process but I kind of expected it. I have to say that we experienced very friendly service from every staff member that we encountered at the facility.

The bar staff at Howlers were so busy on Sunday night with a packed bar and resturaunt. However, they remained friendly and helpful the whole night. They worked very hard and we enjoyed watching them work.

We enjoyed the buffet. The omlette and pasta bars were awesome! We had no trouble finding something that both of us could enjoy. My favorite part was the real cheesecake.

Our room was clean and we had no problems with it during our stay. I have to compliment the housekeeping staff for their thoughtfullness. We were returning to our room from the waterpark about 2 on Monday and it had not been cleaned yet. The gentleman cleaning a few rooms down caught me in the hall to see if we needed any clean towels or anything else since I was putting the do not disturb sign on the room. We didn't need any but I appreciated that he took the time to ask.

We would return for another stay at this hotel.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, March 14, 2013
Emyelita,

It is gret to hear from you and thank you so much for being with us. It is great to see that you had a wonderful time and it is most appreciative of you taking the time to recogonize our team members.
We look forward to seeing you again soon, and have safe travels.

Regards,

Dan Hoppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 13, 2013

Our family of four (2 adults, 2 small children) stayed for 3 nights during March 2013. We stayed in a 2 bedroom condo.

Overall, we were impressed with the size of the 2 bedroom condo unit. It was quite spacious, more so than the 2 bedroom condos at Wilderness. However, it was busy when we checked in and all guests that afternoon experienced delays, wait times of over an hour to talk to someone at the arrival desk.

Simply stated, the resort is large but there are very few elevators to move the guests around. At check out time, especially weekends during busy periods, there was a line of families waiting for the elevator to go down to the lobby. The cleaning staff uses these two elevator cars too, although they graciously stepped aside so guests could enter first.

The staff was very helpful and friendly.

The rooms were fairly well equipped, although the coffee maker was about as basic as they come. There was a red stain on the floor of our master bedroom. But overall the room was nice; I enjoyed laying in bed and looking out over the trees and having the fireplace lit.

The waterpark was not as big as other resorts, but the overall smaller resort size was the reason we chose Chula Vista. We actually spent more time enjoying family time in our room than in the water park.

We checked out a day early, and notified the front desk of this possibility at check in. She made a note in our file and said to call the morning we're leaving to let them know. I did so, and was told that we didn't need to stop at the front desk and could be out by 10am. Upon arriving home, I called to make sure we were reimbursed, and they had no record that we had left. I explained the situation, the clerk discussed it with her manager, and they refuneded the night that we weren't there.

Overall I would recommend this resort to families who wish to vacation during a quiet season, perhaps during the week. As with most resorts, quite extensive walking so use a mobility aid if walking is a problem. We will likely return but not during a spring break period when the lines were so long.

Room Tip: Condos: Top floor, not right by the elevators. Room facing the woods and river! Otherwise you get a...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, March 14, 2013
Tsoberdas,

Thank you for taking the time to provide feedback on your recent stay. It is great to see overall your family had a great time and that our team members were accommodating to your needs.
We look forward to a future visit from you in the near future. Thank you again.

Regards,

Dan Hoppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chula Vista Resort

Address: 2501 River Road, Wisconsin Dells, WI 53965
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Top resorts Hotel in Wisconsin Dells
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chula Vista Resort 3.5*
Official Description (provided by the hotel):
Chula Vista Resort and Waterpark is a complete resort experience in Wisconsin Dells with over 200,000 square feet of indoor and outdoor waterparks. Luxury comes standard in all of our guest rooms, suites and condominiums. Bring your clubs and challenge yourself on our 18-hole golf course. At Chula Vista, we invite you to laugh harder, splash bigger, stay longer and vacation better at Wisconsin Dells' most complete family resort! ... more   less 
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Also Known As:
Chula Vista Hotel Wisconsin Dells
Chula Vista Theme Hotel
Chula Vista Wisconsin Dells
Hotel Chula Vista Theme

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