The Great Escape Package is an awesome deal if you like to drink and eat. We absolutely got our moneys worth. Our room was in the South Tower and was definitely old with stained carpets. It seemed clean enough and there was a beautiful view of the river. There were issues such as a broken screen door on the balcony and door handles falling off, but nothing that hurt our stay.
This hotel staff needs a good course in guest service! Most of the staff were very friendly but others not so much. This is certainly not enough staff available to serve the needs of the guests. Wait times at check-in and the pool bar were way too long. I tried to call about internet access and no one answered. We were not able to access the free wi-fi in all areas of our suite. When we did finally get someone to answer the phone, they really didn't seem to care. We ended up only being able to use our laptops while sitting on the beds in one room of our suite. Not exactly ideal.
Monday morning we went down to the breakfast buffet at around 9:30. We were told there was a 40 minute wait. Seriously, for a buffet??? We could see plenty of empty tables in the restaurant. I'm guessing there wasn't the staff available. I really don't know. The hostesses were not very friendly.
Overall this was a good package. The food and drinks were great and the water park was nice. Just be prepared to wait in line all the time and for mediocre guest service.
- Official Description (provided by the hotel):
- Chula Vista Resort and Waterpark is a complete resort experience in Wisconsin Dells with over 200,000 square feet of indoor and outdoor waterparks. Luxury comes standard in all of our guest rooms, suites and condominiums. Bring your clubs and challenge yourself on our 18-hole golf course. At Chula Vista, we invite you to laugh harder, splash bigger, stay longer and vacation better at Wisconsin Dells' most complete family resort! ... more less
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- Also Known As:
- Chula Vista Hotel Wisconsin Dells
- Chula Vista Theme Hotel
- Chula Vista Wisconsin Dells
- Hotel Chula Vista Theme