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“Just OK” 3 of 5 stars
Review of Chula Vista Resort

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Chula Vista Resort
3.5 of 5 Resort   |   2501 River Road, Wisconsin Dells, WI 53965   |  
Hotel amenities
Ranked #42 of 78 Hotels in Wisconsin Dells
Morris, Illinois
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
“Just OK”
3 of 5 stars Reviewed January 23, 2013

This is our 3rd or 4th time at the Chula Vista resort. We haven't been in a long time, possibly more than 6 years, and are not planning on going back. We rented a 3 bedroom for a large group of adults and children. The room was very clean upon arrival, but they never cleaned the whole time we were there. These were condos that we stayed in so I do understand not cleaning our rooms, however there was nothing in the room to clean up after ourselves. They had no brooms, vacuum, dusters, anything! Every condo arrangement we have ever been to provides cleaning materials. The plates and glassware were in short supply also. The fully stocked kitchen didn't come very stocked. We had no oven mitts for the oven and the list of "didn't haves" keeps going. I called down to the front desk to get a wine key and some wine glasses sent up. When the woman came up with wine glasses I was told, "there should be a wine key in the room". After she saw that indeed no wine was key present, she willing to go and get me one. Everything in the room was plastic (plates/glasses) nothing was high end at all. It was so much nicer and well equipped when it first opened up. I went down to the front desk to ask for a vacuum, broom or anything to clean up with and never got it. I asked for over mitts and never got any. I informed the front desk of a broken chair in our room and they did fix that. All in all, the room was completely subpar! The water park was fun and clean. The kids had a very nice time there. It seemed to be well staffed and enough action for kids under the age of 12yrs. Our best experience was the restaurant, Kamiski Brothers. I would go there again for sure, however we'd be driving back to another resort after the night was over. The food was fantastic and the service was top notch.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, January 25, 2013
Kazof6,

Your comments and feedback on your recent stay is most appreciated, I am glad to see you were able to experience KBC.
We do offer daily cleaning of the condos as an option for reference for a future visit.
Thank you for being with us and we hope to see you again.

Regards,

Dan Hoppe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,434 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (269)
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English first
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed January 23, 2013

This resort looks like they have not done anything to it since it opened. Rooms in the tower are as basic as a Motel 6 and not too clean. My kid spilled water on the carpet and when I went to dab it up with a white wash cloth the dirt that was picked up was black.

If you decide to stay, reconfirm your reservation in advance as we were one of at least 3 where our reservation was switched to a smaller room.

Don't make plans to eat at the Kaminsky Bros Steak House. Their prices are more than a Morton's or Gibson's and the value just wasn't there. Wait staff was a bit snooty and the service wasn't worth it.

Wat

Room Tip: Pay the extra money to stay in one of the condos unless you like paying $200 for a Motel 6 room.
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  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, January 25, 2013
Jetwrldtrvlr,

Thank you for being with us on your recent getaway, I am sorry we did not meet your expectations. We will be upgrading our Tower Rooms this spring so I do hope that you may be able to give us another opportunity in the future.
We will be sure to keep you updated on our progress.

Regards,

Dan Hoppe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 20, 2013

The resort goes to such lengths to extract money from guests and skimp on costs that I constantly felt I was being taken advantage of.

There were dozens of these little inequitable transactions: a $25 cancellation ("processing") fee even if you cancel months in advance, the shampoo dispensers in the shower instead of complementary bottles, the overpriced food, the lack of adequate parking, etc.

One experience exemplified the problem more than any other for me. I bought coffee from the Market Fresh restaurant -- they proudly 'feature' Starbucks coffee. I paid nearly $4 for a venti coffee that costs me $2 at an actual Starbucks. I then moved to the condiment station and found it was not stocked with the supplies one would expect with a premium coffee experience. There was no sugar in the raw, no wooden stir sticks, no flavor toppings. There were no carafes of whole milk, skim milk or half-and-half. Instead it had only those little thimble cups of artificial creamer with the peel back lid and sugar packets.

And that's the story with the Chula Vista. They'll gladly charge you for a premium experience, but they can't quite bring themselves to deliver it.

  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 18, 2013

We went to Chula for a little reunion with college friends and our families and stayed in a couple of two-bedroom condos. It was the perfect spot. The rooms are huge. There is so much gathering space, the kitchens are large enough to actually cook in and the private bedrooms are nice, so the adults could stay up after the kids went to bed. Our kids are all under 5 and all loved the water park. The air and water temperature was comfortable and that allowed us to spend more time in the water park. Thanks Chula for a weekend of great memories!

Room Tip: Two bedrooms condos were so large. Living areas are huge and plenty of space for two families.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, January 30, 2013
Courtney N.

Thank you for taking the time to provide us feedback on your recent stay, we appreciate you being back with us.
Glad to see the condos were such a hit for your outing and that the kids enjoyed the waterpark so much.
We all look forward to seeing you again soon.

Regards,

Dan Hoppe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed January 16, 2013

I've been staying at Chula Vista since my kids were about 10, so it's been about 10 years. I;ve always had good stays , wonderful service a pleasant experience all around. But the last 2 times I stayed here, you could see the wear and tear in the place. I had a fireplace room , which didn't work . They've gotten cheap with the toiletries. The television reception wasn't good. They still have older TV's in the rooms. It just seems they're not putting much effort into keeping the hotel part of the resort in tip top shape. The buffet which has changed over the years is still pretty good , but only worth the price if you get it in the Inclusive package. I'm hoping that they're planning on upgrading the hotel and rewarding the old customers. Some of us just cannot afford the condo price......

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, January 19, 2013
MarieParker,

Thank you for being such a loyal partner to Chula Vista over the years, it is most appreciated.
We will be doing upgrades to the rooms this spring and we will keep you updated on our progress.
It is most appreciated that you have taken the time to provide us feedback and we look forward to seeing you again soon.

Regards,

Dan Hoppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stevens Point, Wisconsin
Senior Contributor
40 reviews 40 reviews
31 hotel reviews
Reviews in 24 cities Reviews in 24 cities
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed January 13, 2013

We stay at the Wlderness every year for a family weekend, rent 2-3 condo's and enjoy time with our children and grandchildren.

This year we decided to try the CV, smaller waterpark with the smaller kids, thought it would be better.

Pros: Like the smaller waterpark for the little one's. Ages 8-2, a perfect size. Condo was clean and looked nice. Hot Spring's also looked good, wasn't able to go in, wish that I could have though.
Condo size was great...plenty of room for the kids to not be under foot. Hot tub in middle of room was weird at first, kid's enjoyed it when they weren't at the waterpark, parent's enjoyed the not nagging to go all the time.

Cons: The condos are in some dire need of new furniture. All the furniture is in a shamble's, stool's scratched all up, sofa sleeper has seen much better day's and the chair was just to uncomfortable to sit in. I know that this place get's a lot of activilty, but we paid a lot of money for 2 condos and were not impressed.
Bed's were hard and uncomfortable, bring your own pillow.

Bare minimum for any sort of kitchen supplies, you will get (8) plate's, bowl's, cups and silverware, can opener,wine opener, couple of dull knive's and pizza cutter. (3) mixing bowls small, smaller and real small. (1) glass mixing bowl, pan, cookie sheet, pizza sheet. (2) small pots and a coffee maker. Nothing else!!! We were VERY disappointed in that.

Condos we were in, NO balcony. We like the balcony to put beer, soda etc outside for extra fridge room.

We had a nice weekend because of our family being together and the grandkid's enjoying the WP, jury is still out if we would stay here again. If we would get a GREAT price, probably. Would NOT pay what we did this year though.

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, January 19, 2013
DaveAnn11,

We appreciate you beign with us on your recent trip to the Dells and giving us an opportunity to
be of service. The comments you have provided are most appreciated for these are used for future planning.
We will be sure to keep you updated on our progress and we look forward to seeing you again.

Regards,

Dan Hoppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Milwaukee, Wisconsin, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 13, 2013

Brad at the Front Desk was wonderful! He was extremely informative about all of the hotel accomodations and said it all with a smile. In addition, every staff member we saw during our stay, always said hello and offered assistance when needed.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, January 19, 2013
KJH1125,

Great to see that you had such a wonderful time on your getaway to the Dells. We are most fortunate to have team members such as Brad.
Thank you for taking the time to recognize Brad and give us feedback. We look forward to being of service to you again soon.

Regards,

Dan Hoppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chula Vista Resort

Address: 2501 River Road, Wisconsin Dells, WI 53965
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Top resorts Hotel in Wisconsin Dells
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Chula Vista Resort 3.5*
Number of rooms: 620
Official Description (provided by the hotel):
Chula Vista Resort and Waterpark is a complete resort experience in Wisconsin Dells with over 200,000 square feet of indoor and outdoor waterparks. Luxury comes standard in all of our guest rooms, suites and condominiums. Bring your clubs and challenge yourself on our 18-hole golf course. At Chula Vista, we invite you to laugh harder, splash bigger, stay longer and vacation better at Wisconsin Dells' most complete family resort! ... more   less 
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Also Known As:
Chula Vista Hotel Wisconsin Dells
Chula Vista Theme Hotel
Chula Vista Wisconsin Dells
Hotel Chula Vista Theme

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