Brad at the Front Desk was wonderful! He was extremely informative about all of the hotel accomodations and said it all with a smile. In addition, every staff member we saw during our stay, always said hello and offered assistance when needed.

Stayed at resort this past week-end. Had to change rooms 3 times. At our first room we turned down the sheets to find hair in the bed! And not just one. It was disgusting! When we complained to the front desk they "upgraded" us to the Safaria suite. Little did we know that the upgrade was actually a downgrade. This room too, was filthy. Upon entering we immediately spotted a champange cork and dirty kleenex in plain site. The table was so sticky that our brochue ripped when we tried to pick it up. The carpet had not been vacumned. In addition, the room was located in the basement (not ground level). It was very musty smelling, which explains the king size dehumidifer in the bathroom. When we demanded a CLEAN room or our money back they put in the condo building which is much newer. The room was very clean, however the drain in the bathtub was totally clogged. There was 3 inches of water in the tub an hour after we all showered. Chula Vista needs to get their housekeeping in order!!! Parking is also a major problem. If you do decide to stay here - good luck and make sure you request the condo building.

Our family spent 2 nights here. It was during the busy time between Christmas and New Year. When we arrived there was a huge line to check in and we waited an HOUR in line (with kids anxious to get to the water park) to get our room. When we FINALLY got to our room it had not been cleaned. And I don't mean it wasn't well cleaned, I mean the previous guests had left and nobody had been in the rooms since. Yuck. When my husband called the front desk, he was transferred to housekeeping (not really a housekeeping issue--we should not have been given that room at all). The person from housekeeping checked their system and confirmed that, in fact, the room had not been cleaned, and it was not ready for a new guest (uh, yeah, thanks). Another 20 minutes or so passed before we were given our room. Which, to be fair, was very nice. We had a 2 bed, 2 bath condo. Except for the fact that some previous guest had clearly smoked in the bathroom--which retained the smell--the room was perfect. We were given a free breakfast the next morning for the mess up. While I did like the facility, I do have one negative comment in that regard. For our entire building, there seemed to be only 1 elevator that took guests to the level necessary to access the water park. This was ridiculous. We generally took that stairs instead (which were extremely wide--as if they knew lots of people would be using them since there was only 1 elevator). While this was a minor inconvenience for us since our kids are 10 and 12, its not even an option for families with strollers--and there were many of them there.

We rented a 2 bedroom unit with attached efficiency unit. This provided sleeping for the 8 of us without having to double up. The kitchen was well laid out, and had really hot water. Loved the fireplace, however didn't understand the jacuzzi tub in the middle of the room.