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“Great Staff” 4 of 5 stars
Review of Chula Vista Resort

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Chula Vista Resort
3.5 of 5 Resort   |   2501 River Road, Wisconsin Dells, WI 53965   |  
Hotel amenities
Ranked #42 of 80 Hotels in Wisconsin Dells
South Milwaukee, Wisconsin, United States
1 review
1 helpful vote 1 helpful vote
“Great Staff”
4 of 5 stars Reviewed January 13, 2013

Brad at the Front Desk was wonderful! He was extremely informative about all of the hotel accomodations and said it all with a smile. In addition, every staff member we saw during our stay, always said hello and offered assistance when needed.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, January 19, 2013
KJH1125,

Great to see that you had such a wonderful time on your getaway to the Dells. We are most fortunate to have team members such as Brad.
Thank you for taking the time to recognize Brad and give us feedback. We look forward to being of service to you again soon.

Regards,

Dan Hoppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,479 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (286)
Date | Rating
  • English first
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  • Spanish first
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  • Any
English first
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 7, 2013

Stayed at resort this past week-end. Had to change rooms 3 times. At our first room we turned down the sheets to find hair in the bed! And not just one. It was disgusting! When we complained to the front desk they "upgraded" us to the Safaria suite. Little did we know that the upgrade was actually a downgrade. This room too, was filthy. Upon entering we immediately spotted a champange cork and dirty kleenex in plain site. The table was so sticky that our brochue ripped when we tried to pick it up. The carpet had not been vacumned. In addition, the room was located in the basement (not ground level). It was very musty smelling, which explains the king size dehumidifer in the bathroom. When we demanded a CLEAN room or our money back they put in the condo building which is much newer. The room was very clean, however the drain in the bathtub was totally clogged. There was 3 inches of water in the tub an hour after we all showered. Chula Vista needs to get their housekeeping in order!!! Parking is also a major problem. If you do decide to stay here - good luck and make sure you request the condo building.

Room Tip: The condo building.
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  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, January 19, 2013
JanetT,

I know how dissappointing it is to start a getaway for family vacation off to a poor experience and I offer my personal apology for wht occurred.
Your comments were brought to attention of the appropiate managers and used as a training opportunity.
I do hope that you may be able to give us another opportunity sometime in the future.

Regards,

Dan Hoppe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Highland Park, Illinois, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 6, 2013

Our family spent 2 nights here. It was during the busy time between Christmas and New Year. When we arrived there was a huge line to check in and we waited an HOUR in line (with kids anxious to get to the water park) to get our room. When we FINALLY got to our room it had not been cleaned. And I don't mean it wasn't well cleaned, I mean the previous guests had left and nobody had been in the rooms since. Yuck. When my husband called the front desk, he was transferred to housekeeping (not really a housekeeping issue--we should not have been given that room at all). The person from housekeeping checked their system and confirmed that, in fact, the room had not been cleaned, and it was not ready for a new guest (uh, yeah, thanks). Another 20 minutes or so passed before we were given our room. Which, to be fair, was very nice. We had a 2 bed, 2 bath condo. Except for the fact that some previous guest had clearly smoked in the bathroom--which retained the smell--the room was perfect. We were given a free breakfast the next morning for the mess up. While I did like the facility, I do have one negative comment in that regard. For our entire building, there seemed to be only 1 elevator that took guests to the level necessary to access the water park. This was ridiculous. We generally took that stairs instead (which were extremely wide--as if they knew lots of people would be using them since there was only 1 elevator). While this was a minor inconvenience for us since our kids are 10 and 12, its not even an option for families with strollers--and there were many of them there.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, January 19, 2013
Elizabeth M,

We appreciate you taking the time to provide feedback on your stay. I do apologize for the way your outing began and this has been addressed to the appropiate team members.
I was glad to see that corrective measures were taken and I hope that we may be able to be of service to you again in the near future.

Regards,

Dan Hoppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakeland, Florida
Top Contributor
170 reviews 170 reviews
33 hotel reviews
Reviews in 55 cities Reviews in 55 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed January 5, 2013

We rented a 2 bedroom unit with attached efficiency unit. This provided sleeping for the 8 of us without having to double up. The kitchen was well laid out, and had really hot water. Loved the fireplace, however didn't understand the jacuzzi tub in the middle of the room.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, January 19, 2013
ImeldaMario,

Thank you so much for your note and glad to see that the condo worked well for your group.
We hope to see you again soon and we will keep you update on our progress.

Regards,

Dan Hoppe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amery, Wisconsin
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 4, 2013 via mobile

We had a great time at the resort but I can definetely see why other reviewers were frustrated with the service. Seemed like all of the employees were undertrained and didn't know the answers to our questions. My family previewed "The Club" to get a discount for our 3 room condo. Obviously the club is a huge scam but we were never intending on joining anyway. We got a 3 bedroom condo for only $240 per night. They also gave each couple that attended $100 which fed our entire family of 10 for lunch at the waterpark snackbar. The bed cut the foot of my nephew because the bar was sticking out from the side of the bed. Overall the room and waterpark were a great deal and we all had a great time!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 3, 2013 via mobile

We stayed 1 nite, 7 people, 2 rooms with waterpark passes less than $150...How can u beat that??? Nice waterpark plenty of fun for kiddies. Clean rooms, balcony, huge outdoor fireside hot tub open in winter.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, January 5, 2013
Natel 77,

Thank you for being with us on your recent trip to the Wisconsin Dells. We are glad to see that you and your family had a memorable time.
We look forward to seeing you again in the near future.

Regards,

Dan Hoppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee WI
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed January 2, 2013

Our trip to Chula Vista Resort was during Winter Break. We enjoyed our stay, however there was nothing impressive about the resort, and I was surprised how standard everything was. The room decor was old, needing updates. The TV was also an old one, and the shampoo/body wash was on the wall, making it inconvenient to use. Our room was considered a suite, but it was by no means a suite! We had a refrigerator and microwave, coffee pot and hair dryer, but that was the only luxury of paying more for a "suite".
Our check in required FULL PAYMENT. We were also held to the strict check in time of 4 pm, which is an hour later than most hotels in the area (for check in)
The water park is indoor/outdoor - which is nice. There is a "hot springs" pool which goes outdoors, which was very nice and relaxing. The indoor waterpark is geared to younger kids, 12 and under, and became crowded quickly.
No breakfast available - except in the buffet restaurant or Market Fresh (to go bakery/coffee) for purchase.
It is a nice location, off the beaten path of the hustle and bustle of the Dells, but for what we paid per room, I felt we did not get our $$$ worth.
Housekeeping did not make rounds until very late in the afternoon, which we found frustrating as well.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, January 5, 2013
Madsmombv,

We appreciate you being with us on your recent visit for we know you have many choices to select from.
Your feedback is important to us, we are reviewing options to update the hotel rooms this year and we will keep you informed on our progress.
Thank you again and we will see you soon.

Regards,

Dan Hoppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chula Vista Resort

Address: 2501 River Road, Wisconsin Dells, WI 53965
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Top resorts Hotel in Wisconsin Dells
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chula Vista Resort 3.5*
Number of rooms: 620
Official Description (provided by the hotel):
Chula Vista Resort and Waterpark is a complete resort experience in Wisconsin Dells with over 200,000 square feet of indoor and outdoor waterparks. Luxury comes standard in all of our guest rooms, suites and condominiums. Bring your clubs and challenge yourself on our 18-hole golf course. At Chula Vista, we invite you to laugh harder, splash bigger, stay longer and vacation better at Wisconsin Dells' most complete family resort! ... more   less 
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Also Known As:
Chula Vista Hotel Wisconsin Dells
Chula Vista Theme Hotel
Chula Vista Wisconsin Dells
Hotel Chula Vista Theme

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