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“Nice Facility Poor Management” 2 of 5 stars
Review of Chula Vista Resort

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Chula Vista Resort
3.5 of 5 Resort   |   2501 River Road, Wisconsin Dells, WI 53965   |  
Hotel amenities
Ranked #42 of 72 Hotels in Wisconsin Dells
Highland Park, Illinois, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Nice Facility Poor Management”
2 of 5 stars Reviewed January 6, 2013

Our family spent 2 nights here. It was during the busy time between Christmas and New Year. When we arrived there was a huge line to check in and we waited an HOUR in line (with kids anxious to get to the water park) to get our room. When we FINALLY got to our room it had not been cleaned. And I don't mean it wasn't well cleaned, I mean the previous guests had left and nobody had been in the rooms since. Yuck. When my husband called the front desk, he was transferred to housekeeping (not really a housekeeping issue--we should not have been given that room at all). The person from housekeeping checked their system and confirmed that, in fact, the room had not been cleaned, and it was not ready for a new guest (uh, yeah, thanks). Another 20 minutes or so passed before we were given our room. Which, to be fair, was very nice. We had a 2 bed, 2 bath condo. Except for the fact that some previous guest had clearly smoked in the bathroom--which retained the smell--the room was perfect. We were given a free breakfast the next morning for the mess up. While I did like the facility, I do have one negative comment in that regard. For our entire building, there seemed to be only 1 elevator that took guests to the level necessary to access the water park. This was ridiculous. We generally took that stairs instead (which were extremely wide--as if they knew lots of people would be using them since there was only 1 elevator). While this was a minor inconvenience for us since our kids are 10 and 12, its not even an option for families with strollers--and there were many of them there.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, January 19, 2013
Elizabeth M,

We appreciate you taking the time to provide feedback on your stay. I do apologize for the way your outing began and this has been addressed to the appropiate team members.
I was glad to see that corrective measures were taken and I hope that we may be able to be of service to you again in the near future.

Regards,

Dan Hoppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,592 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (311)
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English first
Lakeland, Florida
Top Contributor
193 reviews 193 reviews
37 hotel reviews
Reviews in 60 cities Reviews in 60 cities
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed January 5, 2013

We rented a 2 bedroom unit with attached efficiency unit. This provided sleeping for the 8 of us without having to double up. The kitchen was well laid out, and had really hot water. Loved the fireplace, however didn't understand the jacuzzi tub in the middle of the room.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, January 19, 2013
ImeldaMario,

Thank you so much for your note and glad to see that the condo worked well for your group.
We hope to see you again soon and we will keep you update on our progress.

Regards,

Dan Hoppe
General Manager
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Amery, Wisconsin
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 4, 2013 via mobile

We had a great time at the resort but I can definetely see why other reviewers were frustrated with the service. Seemed like all of the employees were undertrained and didn't know the answers to our questions. My family previewed "The Club" to get a discount for our 3 room condo. Obviously the club is a huge scam but we were never intending on joining anyway. We got a 3 bedroom condo for only $240 per night. They also gave each couple that attended $100 which fed our entire family of 10 for lunch at the waterpark snackbar. The bed cut the foot of my nephew because the bar was sticking out from the side of the bed. Overall the room and waterpark were a great deal and we all had a great time!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 3, 2013

We stayed 1 nite, 7 people, 2 rooms with waterpark passes less than $150...How can u beat that??? Nice waterpark plenty of fun for kiddies. Clean rooms, balcony, huge outdoor fireside hot tub open in winter.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, January 5, 2013
Natel 77,

Thank you for being with us on your recent trip to the Wisconsin Dells. We are glad to see that you and your family had a memorable time.
We look forward to seeing you again in the near future.

Regards,

Dan Hoppe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee WI
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed January 2, 2013

Our trip to Chula Vista Resort was during Winter Break. We enjoyed our stay, however there was nothing impressive about the resort, and I was surprised how standard everything was. The room decor was old, needing updates. The TV was also an old one, and the shampoo/body wash was on the wall, making it inconvenient to use. Our room was considered a suite, but it was by no means a suite! We had a refrigerator and microwave, coffee pot and hair dryer, but that was the only luxury of paying more for a "suite".
Our check in required FULL PAYMENT. We were also held to the strict check in time of 4 pm, which is an hour later than most hotels in the area (for check in)
The water park is indoor/outdoor - which is nice. There is a "hot springs" pool which goes outdoors, which was very nice and relaxing. The indoor waterpark is geared to younger kids, 12 and under, and became crowded quickly.
No breakfast available - except in the buffet restaurant or Market Fresh (to go bakery/coffee) for purchase.
It is a nice location, off the beaten path of the hustle and bustle of the Dells, but for what we paid per room, I felt we did not get our $$$ worth.
Housekeeping did not make rounds until very late in the afternoon, which we found frustrating as well.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, January 5, 2013
Madsmombv,

We appreciate you being with us on your recent visit for we know you have many choices to select from.
Your feedback is important to us, we are reviewing options to update the hotel rooms this year and we will keep you informed on our progress.
Thank you again and we will see you soon.

Regards,

Dan Hoppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hudson, Wisconsin
Contributor
11 reviews 11 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed December 30, 2012

I am a regular traveler and have stayed all over the world.

The facility is nice and the rooms are spacious and modern. The water park seemed nice enough too.

However, service is horrible. The property is poorly equipped to deal with much of anything and the on site services are substandard.

The site looks too notch in many ways, but the service is no better than a motel 6.

My brother and his family arrived a night earlier. We prepaid for a spa gift that they did not receive. We got wake up calls at our room at 6 AM that we did not order. Towels were twice delivered to our room that were meant for another room. We waited an hour to check in. Our rooms were never serviced.

The resort has about 30 percent the amount of elevators they need.

If you stay here, expect to wait for everything: food, someone to answer a phone, water slides, bar service, elevators....the list goes on.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, January 5, 2013
WaterDR,

Thank you for being with us on your recent getaway and providing feedback for our staff.
I personaly apologize for the frustrations that you inquired, for that certainly is not our intent.
Hopefully you may be able to give us another opportunity in the future to be of service.

Regards,

Dan Hoppe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 29, 2012

We stayed at chula vista for 2 nights over the winter break in a 2 bedroom condominium. The condo itself was beautiful and more spacious that any hotel condos I have seen. However that was probably the only plus point for the resort.

They do not have enough staff and amenities for the number of guests and rooms they handle. Consequently, we spent 45 minutes stading in line for registering, were told our room was not ready (at 3pm), and then again at 4.30 stood in line for 20-25 min to get our room keys.

Same problem with restaurant staff, nobody is available to seat you or clear a table or take your order. If you need to use elevators instead of stairs (like we did because of stroller) you might have to wait 20-30 minutes to get an elevator with enough space left for stroller.

The indoor water park was small (as compared to walterpark at kalahari) and felt very crowded. We spent a while looking for chairs both times we went there. The tube slides have long waits once to get a tube for the slide then you go up and wait again. We did like the "action river" there but again sometimes it was very crowded. Their kids area is again small and crowded. they did have any really small or shallow slides suitable for a less than 2 year old. Their indoor aracde was small and half of the games were not working. there is a 4D theater in the tunnel (6$ per preson for 10 minute movie). it was fun but not worth repeating. other than this wasnt we could find anything to do

The restaurants are WAY overpriced if you are not doing an all-inclusive deal. So if you dont want to spend a lot of money on food at the buffet or the kamiski bros(appetizers are 20-50$, entrees 40-150), you are left with only one option the howlers sports bar. they have limited food and very few options for vegetarians. the quality is poor for the price ( a pizza was about 22$ with two toppings). We were not able to drive to downtown for one day because of havey snow, so it was awful having to eat the same thing over and over. The chef at howlers was nice and did make something especially for us.

It may be a good place to stay for older kids, if you bring your own food, if you love waterpark slides enough to wait half an hour for every slide and if you can eat pizza, fries and burgers every day.

for us ....we will not be going back.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, January 5, 2013
RS,

Thank you for taking the time to provide feedback on your recent visit. I was glad to see that your condo accommodations worked well for you and your family.
I am sorry that you experienced service frustrations over this holiday time frame for I know how this can damper a family getaway.
We hope to see you again sometime in the future.

Regards,

Dan Hoppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chula Vista Resort

Address: 2501 River Road, Wisconsin Dells, WI 53965
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Top resorts Hotel in Wisconsin Dells
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chula Vista Resort 3.5*
Number of rooms: 620
Official Description (provided by the hotel):
Chula Vista Resort and Waterpark is a complete resort experience in Wisconsin Dells with over 200,000 square feet of indoor and outdoor waterparks. Luxury comes standard in all of our guest rooms, suites and condominiums. Bring your clubs and challenge yourself on our 18-hole golf course. At Chula Vista, we invite you to laugh harder, splash bigger, stay longer and vacation better at Wisconsin Dells' most complete family resort! ... more   less 
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Also Known As:
Chula Vista Hotel Wisconsin Dells
Chula Vista Theme Hotel
Chula Vista Wisconsin Dells
Hotel Chula Vista Theme

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