Our family spent 2 nights here. It was during the busy time between Christmas and New Year. When we arrived there was a huge line to check in and we waited an HOUR in line (with kids anxious to get to the water park) to get our room. When we FINALLY got to our room it had not been cleaned. And I don't mean it wasn't well cleaned, I mean the previous guests had left and nobody had been in the rooms since. Yuck. When my husband called the front desk, he was transferred to housekeeping (not really a housekeeping issue--we should not have been given that room at all). The person from housekeeping checked their system and confirmed that, in fact, the room had not been cleaned, and it was not ready for a new guest (uh, yeah, thanks). Another 20 minutes or so passed before we were given our room. Which, to be fair, was very nice. We had a 2 bed, 2 bath condo. Except for the fact that some previous guest had clearly smoked in the bathroom--which retained the smell--the room was perfect. We were given a free breakfast the next morning for the mess up. While I did like the facility, I do have one negative comment in that regard. For our entire building, there seemed to be only 1 elevator that took guests to the level necessary to access the water park. This was ridiculous. We generally took that stairs instead (which were extremely wide--as if they knew lots of people would be using them since there was only 1 elevator). While this was a minor inconvenience for us since our kids are 10 and 12, its not even an option for families with strollers--and there were many of them there.
- Official Description (provided by the hotel):
- Chula Vista Resort and Waterpark is a complete resort experience in Wisconsin Dells with over 200,000 square feet of indoor and outdoor waterparks. Luxury comes standard in all of our guest rooms, suites and condominiums. Bring your clubs and challenge yourself on our 18-hole golf course. At Chula Vista, we invite you to laugh harder, splash bigger, stay longer and vacation better at Wisconsin Dells' most complete family resort! ... more less
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- Also Known As:
- Chula Vista Hotel Wisconsin Dells
- Chula Vista Theme Hotel
- Chula Vista Wisconsin Dells
- Hotel Chula Vista Theme