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“not right for us..” 3 of 5 stars
Review of Chula Vista Resort

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Chula Vista Resort
3.5 of 5 Resort   |   2501 River Road, Wisconsin Dells, WI 53965   |  
Hotel amenities
Ranked #42 of 78 Hotels in Wisconsin Dells
Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“not right for us..”
3 of 5 stars Reviewed December 29, 2012

We stayed at chula vista for 2 nights over the winter break in a 2 bedroom condominium. The condo itself was beautiful and more spacious that any hotel condos I have seen. However that was probably the only plus point for the resort.

They do not have enough staff and amenities for the number of guests and rooms they handle. Consequently, we spent 45 minutes stading in line for registering, were told our room was not ready (at 3pm), and then again at 4.30 stood in line for 20-25 min to get our room keys.

Same problem with restaurant staff, nobody is available to seat you or clear a table or take your order. If you need to use elevators instead of stairs (like we did because of stroller) you might have to wait 20-30 minutes to get an elevator with enough space left for stroller.

The indoor water park was small (as compared to walterpark at kalahari) and felt very crowded. We spent a while looking for chairs both times we went there. The tube slides have long waits once to get a tube for the slide then you go up and wait again. We did like the "action river" there but again sometimes it was very crowded. Their kids area is again small and crowded. they did have any really small or shallow slides suitable for a less than 2 year old. Their indoor aracde was small and half of the games were not working. there is a 4D theater in the tunnel (6$ per preson for 10 minute movie). it was fun but not worth repeating. other than this wasnt we could find anything to do

The restaurants are WAY overpriced if you are not doing an all-inclusive deal. So if you dont want to spend a lot of money on food at the buffet or the kamiski bros(appetizers are 20-50$, entrees 40-150), you are left with only one option the howlers sports bar. they have limited food and very few options for vegetarians. the quality is poor for the price ( a pizza was about 22$ with two toppings). We were not able to drive to downtown for one day because of havey snow, so it was awful having to eat the same thing over and over. The chef at howlers was nice and did make something especially for us.

It may be a good place to stay for older kids, if you bring your own food, if you love waterpark slides enough to wait half an hour for every slide and if you can eat pizza, fries and burgers every day.

for us ....we will not be going back.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, January 5, 2013
RS,

Thank you for taking the time to provide feedback on your recent visit. I was glad to see that your condo accommodations worked well for you and your family.
I am sorry that you experienced service frustrations over this holiday time frame for I know how this can damper a family getaway.
We hope to see you again sometime in the future.

Regards,

Dan Hoppe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (264)
Date | Rating
  • English first
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English first
Madison, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 28, 2012

We did the Great Escape package that included meals and beverages. This is a very good deal considering for two of us - breakfast buffet was about $30 (we didn't do lunch) and dinner buffet was about $50 each night, plus frozen/speciality cocktails were $8 each. However, if we hadn't done the Great Escape package, meals, room, etc was not worth it. So, if you stay here, get the all-inclusive deal.

When we arrived, we weren't sure where to park, so we came throught the Condo entrance. There was one front desk person. A guy who i wasn't quite sure belonged at the front desk, but he was the only one there. Not too friendly. He gave us our keys, and we were on our way. He said we'd need to stop by the other front desk over at the North Tower to get the rest of our stuff. Yes, the dreaded North Tower as stated in plenty of reviews. :( We got back in the car with our luggage and headed over. We figured we'd check out the room and drop our luggage off first.

ROOM: We had the Presidential Suite #3201. First thing I noticed that it was a big room but in much need of renovations! As we walked through the bathroom, you're suddenly hit by this god awful musty smell. (Seriously, enough to make you gag). We left the door open or else the smell was too much. One thing I noticed that was strange...there are two doors to the bathroom, one by the main entrance, and the other through the bedroom. However, there is only one light switch and that's by the main entrance which means if you needed to use the bathroom in the middle of night, you had to walk all the way across the bathroom to the other side in the dark and scramble to find the light. This got extremely annoying, so we just slept with the bathroom light on the entire second night. Another thing I noticed there was no guest book of services/info. After we checked out the room, we went down to the front desk to get our wristbands, meal vouchers etc.

FRONT DESK: The ladies at the front desk seem friendly, but need to pay more attention to detail. One lady asked us both for our driver's license. As she handed them both back, she said, "thank you, Stacy and David". Umm, that is neither of our names. I told her that our room didn't have a guest book of services in our room, and she acted like i was crazy and that I just "missed" it, but she'd have housekeeping send one up. We explored the hotel a while, and then when we went back to our room, we noticed a telephone book on the counter. So, I called down to the front desk and explained we wanted a guest book not a phone book. She said they'd have someone bring the correct book up right away. NO ONE EVER CAME. So now irriated since that was my second request, the following day, I went back up to the front desk, and she said that none of the rooms have guest books. Really, how are guests supposed to know everything you offer if you don't provide anything? Also, why couldn't the first two ladies I talked to just tell me this?!?!

WATERPARK: Small, fun for about 1 hour. We were there during the week so absolutely no lines for any ride and plenty of tubes, which was nice.

FOOD/SERVICE: Only worth if it you got the all-inclusive package. There were a couple of times, where we'd get seated, and no ever came to greet us or ask us for drinks for several minutes. So we just helped ourselves to the buffet. I noticed this with people around us too. There seem to be confusion with the servers regarding who's table is who's. We had to ask for refills almost every single time our drink was completely empty. One server took our breakfast order and drinks because she felt bad we were waiting so long even though we weren't her table. Once our real server greeted our table, she asked for our room number 3 times because she couldn't remember, because she didn't write it down, I have no idea, but it was getting annoying.

Overall, it was okay not great by any means. Plenty of better places to stay in the Dells. There just isn't anything that would bring us back. There's a card in your room that says 'from a 0. They also email you a survey after your stay. I filled it out, but never heard anything. If you want to compete with places like the Kalahari or the Wilderness, you need to step up your game...period.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, January 5, 2013
Jamica_Visitor_12,

Glad to see that you were able to take advantage of teh Great Escape package, it provides great value.
Also, thank you for providing feedback and taking the time to write a review. We hope to see you again in the near future.

Regards,

Dan Hoppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 28, 2012

I took my boys here for a little extra Christmas fun based solely on a t.v. commercial. I read a few reviews and since they were mixed thought what the heck just give it a try. A few issues:
1. Customer service needs help - I arrived two hours earlier than check in time with two little people and asked for early check-in. I understand this is not guranteed, but at check-in, the young woman was very rude. She took down my cell number, told me that they'd text me when a room was available, and 15 minutes before check-in I received nothing, so I walked to front desk and asked about my room, and a new young lady says, "Oh, your room has been available for awhile now, would you like me to check you in?" I didn't even bother showing how annoyed I was because I was trying to stay in the Christmas spirit and knew I'd be writing a review later.
2. Got to room and noticed tv remote and refrigerator didn't work, so called front desk. Front desk person informed me she'd "try" to get someone to come check. About thirty minutes later, some little man comes banging on the door as if he is annoyed to be doing his job. He just walks over to tv remote and says, "It needs to be programmed." I guess as a guest in a hotel, I should know that every remote needs to be programmed by guests not hotel personnel??! Again, I ignored and remained in Christmas spirit. He then walks over to refrigerator, takes my water bottle out (which I had frozen at home and brought along with me, so it was already cold when I put in refrigerator) and says, "Looks like the fridge is working to me. So what else is a problem?" I looked at him and told him my water was cold when I put it in fridge and that the fridge was leaking water and clearly wasn't making any sounds as if it was getting cold ( I had turned it to high.) He then says, "Oh, well these little fridges need time to get cold. Just call us if nothing happens by later tonight." Three days later the fridge was hot, maintenance never came by and at check out, the guy at desk says, "Oh sorry the fridge didn't work, I will have someone take another look." Incredible.
3. It is winter. People are here for the "indoor waterpark". In the indoor waterpark it is nice and warm, the minute you step out, it is freezing. Maybe I'm being unreasonable, but I sort of expected a place that is open in the winter in WISCONSIN DELLS that has an indoor waterpark to keep a nice cozy temperature, so that you don't feel like you are in the arctic when you leave the comforts of its indoor waterpark. I had to bring winter clothes to put on my boys so they wouldn't freeze walking from the indoor waterpark back to our hotel room. Weird.
4. Food is mediocre - got the worst pancakes AND bacon for breakfast one morning. How in the world can anyone make bad BACON????? Bacon is typically universally good. It felt sinful having to throw it away.
5. Saw same orange piece and cigarette butt sitting on floor outside my room the entire stay (and no one in my room smokes.)
6. Hotel room cleaning knocked on my door every day and encouraged me not to get room cleaning and to just hand them my dirty towels as they handed me new face towels.
7. Room is nice sized.
8. Concept is a good one and this place could be so much better, because it has the "bones," but come on, the things that made me give two circles are things that are just easy to improve on, and the lack of interest in making the improvements are the very reason I will not be coming back.

Room Tip: If you want a somewhat inexpensive place to take kids and don't care about service, freezing to...
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Menomonee Falls, Wisconsin
Top Contributor
83 reviews 83 reviews
7 hotel reviews
Reviews in 37 cities Reviews in 37 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 26, 2012

We had a two bedroom condo this trip. Kitchen clean and well appointed although I really wanted salt and pepper! None to be found so bring it if you need it. Two beautiful fireplaces and a whirlpool in the room. King room very nice although little room in bathroom to put toiletries. Really tiny shelves in that bathroom. Main bathroom roomy and plenty o room. I love being able to cook little meals and save my money for the great meals. Pillows and bed soooooo comfy I slept awesome! Family area relaxing although I wish the flatscren had a rotating base or pull out base for when you are in hot tub. Plenty of open space for kids to lounge around and play games. I always enjoy our stays here. I wish I had the all inclusive though as the free drinks and food are really awesome if you come with adults!!!

Room Tip: Main Condos are nice, river view better but golf condos not my fave in winter as it is not connected...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, December 28, 2012
Sara H.,

It was great to have you back with us for your holiday getaway, we appreciate you being with us.
Thank you for taking the time to write a review on your accommodations the condos are wonderful for a family get together.
We look forward to seeing you again soon and have a great new year.

Regards,

Dan Hoppe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 26, 2012

The room was not clean. The one bed had no fitted sheet and only a flat sheet. In the same bed was a used sock - thus I am assuming the room was not cleaned. The drain would not drain for at least 3 minutes. When we discussed this with the front desk, they were like "thank you for letting us know" and "have a good day". Not a good experience all - first time and most likely the last time with no recommendations from us. Stay at the other end of the Dells - much nicer facilities.

Stayed December 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, December 28, 2012
Devonshire of Wi,

I personaly apologize regarding your recent visit. We are most serious about our housekeeping standards and have addressed this issue with the appropiate parties.
We know you have many choices in selecting a travel destination and I am sorry we did not meet the expectations your deserve.
I hope that you may consider us again in the future.

Regards,

Dan Hoppe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 23, 2012 via mobile

The front desk is inefficient and ineffective headed by from what I heard from a Karolyn. The front desk people hide from their guest in a side office gabbing about nonbusiness stuff. Thier managers are on thier cellphones texting or talking on the phone to thier personal life. I tried getting ahold of one later on and they were nowhere to be found by the front desk staff. The front desk staff were generally talkative but not to me. Once they get done with thier checking in routine, you get the feeling that they push you out the door. They had no empathy, or if they did it seemed forced and fake. The rooms stink like someone smoked canibus (marijuana). From what I heard that the security staff will not do anything about it, so if you sell drugs feel free to use their rooms. The rooms are okay. Staind carpets must be a special bonus. Waterpark is small. Restaurants bland and tasteless. The raviolis at the Chop House, take a pass. The buffet was not worth it. Great Servers though. All in all, go elsewhere.

  • Stayed October 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, December 24, 2012
JasRaven,

I apologize that we did not meet your expectations and I would be interested in discussing those with you.
I am sorry fot the inrteractions you encountered for I know how frustrating this can be. Please feel free to contact me.

Regards,

Dan Hoppe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, IL
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 21, 2012

From time to time the Chula Vista Resort offers a mid-week all inclusive package for an amazing price. The package includes 3 buffet meals per day & unlimited beverages, including alcohol. The water park is not as exciting as some in the Dells, but it is perfect for younger children or for adults looking for an inexpensive, relaxing get-away. There is even an adult-only outdoor whirlpool with evening cocktail service. This is not the most elaborate resort in the Dells, but it is certainly the best deal!

Room Tip: Book early for the best room choice.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, December 24, 2012
Ellen34,

Thank you for being with us on your recent trip to the Dells, I am glad to see that you had an enjoyable time.
We look forward to seeing you again in the near future.

Regards,

Dan Hoppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chula Vista Resort

Address: 2501 River Road, Wisconsin Dells, WI 53965
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Top resorts Hotel in Wisconsin Dells
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chula Vista Resort 3.5*
Official Description (provided by the hotel):
Chula Vista Resort and Waterpark is a complete resort experience in Wisconsin Dells with over 200,000 square feet of indoor and outdoor waterparks. Luxury comes standard in all of our guest rooms, suites and condominiums. Bring your clubs and challenge yourself on our 18-hole golf course. At Chula Vista, we invite you to laugh harder, splash bigger, stay longer and vacation better at Wisconsin Dells' most complete family resort! ... more   less 
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Also Known As:
Chula Vista Hotel Wisconsin Dells
Chula Vista Theme Hotel
Chula Vista Wisconsin Dells
Hotel Chula Vista Theme

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