We had a two bedroom condo, and it was very nice and well kept. The main area of the room had a full kitchen with an eat at bar and it mad a very nice room. The water park was a little on the smaller side compared to the other resorts in Wisconsin Dells area, but it deferentially did have some good watersides and a nice lazy river. The resort is fully staffed on weekends but we noticed on Monday, some of the bars were closed in the water park and the kiddy pools out side of the condos building.

We just spent the weekend there. After spending the day at the waterpark we left at 3p.m. and asked for them to call a shuttle. At 3:20p.m. the shuttle still wasn't there. When I asked the waterpark staff I was told they don't know where it is and call myself. So I called and was told they were doing staff changes but will be there in a few minutes. By 3:30 still no shuttle. I asked to talk to the waterpark mgr. He told me he couldn't help me and I need to call the front desk mgr. After talking with that mgr. I was told it would be there shortly. By 3:45p.m. it finally arrived. The biggest problem is how they handled the problem. Noone wanted to take ownership as to why it took 45 minutes on a extremely non busy day. Neither the waterpark or front desk mgr wanted to take ownership. We ended up having to drive to and from the remaining trip. The staff were extremely unknowledgable and rude. Read the reviews before you book and follow your gut instinct which I wish I did. I even tried to call the mgr after my ordeal for some time of apology or resolution to the problem so I wouldn't be so upset but she wasnt trained in customer responsiveness or service.

My wife and I just stayed there the past 3 days without our 3 kids to take advantage of the Great Escape Package. We enjoyed every part of the visit. The only exception would be the room upgrade is not worth it with the tiny blue flame in the fireplace and the hot tub in the bathroom. When we mentioned it, the front desk promptly and politely gave us another room and refunded the $111.50 upgrade fee. Problem solved.

The Market Fresh buffet was excellent! We had many drinks at Howlers and found the bartenders (Will especially) to be very able and willing to help concoct new drink creations that stayed within the all-inclusive bounds.

Now - our kids, being aged 14, 11 and 6 would NOT have been impressed by the water park. It's quite small in comparison to the Wilderness (our personal favorite) and wouldn't have enough to keep them entertained.

Last but not least - we took a tour of "the club", Chula Vista's alternative to timeshare. I think this deal would be totally worthwhile if the resort had a bit more to offer or our kids were much younger. The downside was our salesman, Steve. He took way too long to run through the script which made us very impatient at the end. They literally take 90+ minutes to run through all the great benefits of the same programs every timeshare offers, but then expected us to say "yes" instantly when the price is dropped. We tried asking for at least an hour to go see the waterpark and his demeanor quickly turned in a complete douche. Very unprofessional!!

Overall, really enjoyed our time there. Many of the other reviews make this place sound like a dump with rude staff - couldn't be further from the truth. My wife is extremely picky and looks behind every nook and cranny. If she finds so much as a dust bunny, we are out of there and demanding another room! We toured the condos - absolutely beautiful - almost as nice as the Wilderness on the Lake which we feel set the standard.

I went on a boys weekend away, which turned into one of the most crazy events in my life. It started out by hanging out with my boys in the bar and it turned into a crazy night. I ended up at Chula Vista for the night (Not my original hotel I was staying at). Once I showed up there with the craziest group of people I had met at the bar(mistake number one!) I went back to with them to Chula and decided to get my own room for the night. The first girl I encountered with was Brandi at the condos who was awesome! Very patient and professional(I don't know how patient I could have been dealing with a bunch of drunk people) Her and Lindsey were awesome! Got us into my room and was a big help when everything went sour with nutso! (Girl I came back to Chula with, Mistake number two) Luckily, Brandi was there to help me call a cab when my phone was dead, which she also let me use her phone charger to charge my phone, to call my friends, which I had lost in the midst of all this craziness. Chula you guys have an awesome staff! Very helpful and friendly! As much as I saw of the resort it was beautiful. I will suggest staying there to my boys next time. Just not to leave the bar with any crazy women! I am very grateful I had someone so helpful and also fun to be there that night!