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Chula Vista Resort: Traveler Reviews

3.5 of 5
2501 River Road, Wisconsin Dells, WI 53965
Hotel amenities
Chula Vista Resort
Ranked #40 of 76 hotels in Wisconsin Dells
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999 reviews from our community

Traveler rating
    216
    319
    190
    148
    126
See reviews for
Families
616
 
Couples
93
 
Solo
3
 
Business
54
 
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Madison, Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Not the best in the Dells”
3 of 5 stars Reviewed December 19, 2012

We stayed the night before Thanksgiving in a Junior Suite - the room size was very nice. We had two teens with us (16 & 18) and it was nice to have the little livingroom area and the refrigerator. We really appreciate queen beds also which a lot of places do not offer.

The room had seen a lot of wear. The carpets in the hall are frayed. I think it would be more fun to stay in the summer with the outside activities going on. The teens were only in the water park for two hours and got bored. They were NOT impressed by the water park. It was not very cool inside the park and the water was cold. It's quite small in comparison to others in the area and there wasn't enough to keep them entertained. There were other activites on site but there was a charge for everything.

I'd think younger kids would love the indoor park any time.

This is a mega-resort complex including waterpark theme and activities for kids. At times I found myself lost in the complex due to the tunnels and number of buildings.

We won't be going back. There are much better places to stay in the Dells.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask vacgirl23 about Chula Vista Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review
December 24, 2012
Vacgirl23,

We appreciate your feedback and thank you for being with us on your recent visit. We will keep you updated on our future promotions and upgrades as they come along.
We hope to see you again in the near future.

Regards,

Dan Hoppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodstock, Illinois
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Nice condo's”
4 of 5 stars Reviewed December 11, 2012

We had a two bedroom condo, and it was very nice and well kept. The main area of the room had a full kitchen with an eat at bar and it mad a very nice room. The water park was a little on the smaller side compared to the other resorts in Wisconsin Dells area, but it deferentially did have some good watersides and a nice lazy river. The resort is fully staffed on weekends but we noticed on Monday, some of the bars were closed in the water park and the kiddy pools out side of the condos building.

Room Tip: We were in the condo building but, were were right near where the elevator let off so we would hear...
See more room tips
  • Stayed June 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Phil1989 for Wisconsin Dells
Ask Phil1989 about Chula Vista Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review
December 13, 2012
Phil 1989,

Thank you for being with us on your recent visit and we appreciate you taking the time to provide us feedback on your stay.
I was glad to see that the condo accomodations worked well for you. We hope to see you again soon and have a great holiday season.

Regards,

Dan Hoppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Palestine, Indiana, United States
1 review
“Horrible customer service! Read the reviews before you book!!”
1 of 5 stars Reviewed December 11, 2012

We just spent the weekend there. After spending the day at the waterpark we left at 3p.m. and asked for them to call a shuttle. At 3:20p.m. the shuttle still wasn't there. When I asked the waterpark staff I was told they don't know where it is and call myself. So I called and was told they were doing staff changes but will be there in a few minutes. By 3:30 still no shuttle. I asked to talk to the waterpark mgr. He told me he couldn't help me and I need to call the front desk mgr. After talking with that mgr. I was told it would be there shortly. By 3:45p.m. it finally arrived. The biggest problem is how they handled the problem. Noone wanted to take ownership as to why it took 45 minutes on a extremely non busy day. Neither the waterpark or front desk mgr wanted to take ownership. We ended up having to drive to and from the remaining trip. The staff were extremely unknowledgable and rude. Read the reviews before you book and follow your gut instinct which I wish I did. I even tried to call the mgr after my ordeal for some time of apology or resolution to the problem so I wouldn't be so upset but she wasnt trained in customer responsiveness or service.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Diana K about Chula Vista Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Menomonee Falls, Wisconsin, United States
1 review
1 helpful vote 1 helpful vote
“Great Escape Package a great deal!”
4 of 5 stars Reviewed December 8, 2012

My wife and I just stayed there the past 3 days without our 3 kids to take advantage of the Great Escape Package. We enjoyed every part of the visit. The only exception would be the room upgrade is not worth it with the tiny blue flame in the fireplace and the hot tub in the bathroom. When we mentioned it, the front desk promptly and politely gave us another room and refunded the $111.50 upgrade fee. Problem solved.

The Market Fresh buffet was excellent! We had many drinks at Howlers and found the bartenders (Will especially) to be very able and willing to help concoct new drink creations that stayed within the all-inclusive bounds.

Now - our kids, being aged 14, 11 and 6 would NOT have been impressed by the water park. It's quite small in comparison to the Wilderness (our personal favorite) and wouldn't have enough to keep them entertained.

Last but not least - we took a tour of "the club", Chula Vista's alternative to timeshare. I think this deal would be totally worthwhile if the resort had a bit more to offer or our kids were much younger. The downside was our salesman, Steve. He took way too long to run through the script which made us very impatient at the end. They literally take 90+ minutes to run through all the great benefits of the same programs every timeshare offers, but then expected us to say "yes" instantly when the price is dropped. We tried asking for at least an hour to go see the waterpark and his demeanor quickly turned in a complete douche. Very unprofessional!!

Overall, really enjoyed our time there. Many of the other reviews make this place sound like a dump with rude staff - couldn't be further from the truth. My wife is extremely picky and looks behind every nook and cranny. If she finds so much as a dust bunny, we are out of there and demanding another room! We toured the condos - absolutely beautiful - almost as nice as the Wilderness on the Lake which we feel set the standard.

Room Tip: If you don't like a hot tub in the bathroom, don't choose the room upgrade - not worth it...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Brian W about Chula Vista Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review
December 13, 2012
Brian W,

It was great to see you had a wonderful time on your recent getaway. I appreciate the feedback you have provided and we will be sure to review them.
We look forward to being of service to you again in the future and we will keep you informed on future specials. Have a great holiday season.

Regards,

Dan Hoppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
“Very Friendly”
5 of 5 stars Reviewed December 8, 2012

I went on a boys weekend away, which turned into one of the most crazy events in my life. It started out by hanging out with my boys in the bar and it turned into a crazy night. I ended up at Chula Vista for the night (Not my original hotel I was staying at). Once I showed up there with the craziest group of people I had met at the bar(mistake number one!) I went back to with them to Chula and decided to get my own room for the night. The first girl I encountered with was Brandi at the condos who was awesome! Very patient and professional(I don't know how patient I could have been dealing with a bunch of drunk people) Her and Lindsey were awesome! Got us into my room and was a big help when everything went sour with nutso! (Girl I came back to Chula with, Mistake number two) Luckily, Brandi was there to help me call a cab when my phone was dead, which she also let me use her phone charger to charge my phone, to call my friends, which I had lost in the midst of all this craziness. Chula you guys have an awesome staff! Very helpful and friendly! As much as I saw of the resort it was beautiful. I will suggest staying there to my boys next time. Just not to leave the bar with any crazy women! I am very grateful I had someone so helpful and also fun to be there that night!

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Shawn m about Chula Vista Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review
December 13, 2012
Shawn M,

It appears you had a adventurous weekend in the Dells. We appreciate you taking the time to recognize Brandi and Lindsey we are lucky to have them as part of our team.
Hopefully you will be able to join us again sometime in the near future. Have a safe and enjoyable holiday season.

Regards,

Dan Hoppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chula Vista Resort

Also Known As:
Chula Vista Hotel Wisconsin Dells
Chula Vista Hotel
Chula Vista Theme Hotel
Chula Vista Wisconsin Dells
Hotel Chula Vista Theme
Address: 2501 River Road, Wisconsin Dells, WI 53965
Region: United States > Wisconsin > Wisconsin Dells
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Kids Activities Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #40 of 76 hotels in Wisconsin Dells
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Chula Vista Resort and Waterpark is a complete resort experience in Wisconsin Dells with over 200,000 square feet of indoor and outdoor waterparks. Luxury comes standard in all of our guest rooms, suites and condominiums. Bring your clubs and challenge yourself on our 18-hole golf course. At Chula Vista, we invite you to laugh harder, splash bigger, stay longer and vacation better at Wisconsin Dells' most complete family resort! ... more   less 
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Chula Vista Resort
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