We just spent the weekend there. After spending the day at the waterpark we left at 3p.m. and asked for them to call a shuttle. At 3:20p.m. the shuttle still wasn't there. When I asked the waterpark staff I was told they don't know where it is and call myself. So I called and was told they were doing staff changes but will be there in a few minutes. By 3:30 still no shuttle. I asked to talk to the waterpark mgr. He told me he couldn't help me and I need to call the front desk mgr. After talking with that mgr. I was told it would be there shortly. By 3:45p.m. it finally arrived. The biggest problem is how they handled the problem. Noone wanted to take ownership as to why it took 45 minutes on a extremely non busy day. Neither the waterpark or front desk mgr wanted to take ownership. We ended up having to drive to and from the remaining trip. The staff were extremely unknowledgable and rude. Read the reviews before you book and follow your gut instinct which I wish I did. I even tried to call the mgr after my ordeal for some time of apology or resolution to the problem so I wouldn't be so upset but she wasnt trained in customer responsiveness or service.
- Official Description (provided by the hotel):
- Chula Vista Resort and Waterpark is a complete resort experience in Wisconsin Dells with over 200,000 square feet of indoor and outdoor waterparks. Luxury comes standard in all of our guest rooms, suites and condominiums. Bring your clubs and challenge yourself on our 18-hole golf course. At Chula Vista, we invite you to laugh harder, splash bigger, stay longer and vacation better at Wisconsin Dells' most complete family resort! ... more less
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- Also Known As:
- Chula Vista Hotel Wisconsin Dells
- Chula Vista Theme Hotel
- Chula Vista Wisconsin Dells
- Hotel Chula Vista Theme