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“Disappointing if you really want "river view"” 2 of 5 stars
Review of Chula Vista Resort

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Chula Vista Resort
3.5 of 5 Resort   |   2501 River Road, Wisconsin Dells, WI 53965   |  
Hotel amenities
Ranked #42 of 78 Hotels in Wisconsin Dells
Seattle, Washington
Top Contributor
81 reviews 81 reviews
22 hotel reviews
Reviews in 40 cities Reviews in 40 cities
50 helpful votes 50 helpful votes
“Disappointing if you really want "river view"”
2 of 5 stars Reviewed November 18, 2012

The Chula Vista Resort can claim to be on the river, and they can claim to have "river view" rooms, but the trees and distance to the river leave one wondering how they can get away with such claim.

The rooms are very nice, spacious and a good value, especially if you want a mega-resort complex including waterpark theme and activities for kids, but it was not the sort of pleasant get away by the river I had hoped for. Several times I found myself lost in the complex, just because I'd wanted to take stairs instead of an elevator, and one evening trying to head off for dinner I ended up in a distant building, far from my parking lot. There are a lot of rooms, and extensive conference center, no retreat in the woods.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, November 20, 2012
RobinB,

We appreciate you being with us on your recent journey to the Wisconsin Dells, I am sorry that we did not fully meet your expectations.
I do hope that you may be able to give us another opportunity to be of service in the near future.
Have a good holiday and safe travels.

Regards,

Dan Hoppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,434 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (269)
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English first
Menomonie, Wisconsin
Top Contributor
107 reviews 107 reviews
26 hotel reviews
Reviews in 39 cities Reviews in 39 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed November 17, 2012

Stayed at Chula Vista Resort in October for a wedding reception. It was a great time. We did not visit the indoor water park, but made use of other options such as food and beverage. The food was great (try the breakfast buffet). Our room was well appointed and very nice. We will stay there again.

Room Tip: Our room had a balcony overlooking the river. The weather was perfect for enjoying the quiet and be...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, November 20, 2012
Professor Holland,

Thank you so much for being with us on your recent trip to the Dells. It was nice to see tht you had such a great time in October.
We look forward to being of service to you again in the near future.

Regards,

Dan Hoppe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McHenry, Illinois
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 17, 2012

We have been in "the club" for a little while now and it is nothing but a scam!!! If you at all are thinking about joining please don't sign anything until you have a lawyer look it over. They made all kinds of promises that they do not keep. The hotel it's self is very nice place and we have always had a good time staying there but please I can not stress enough not to get suckered into "the club" because you will be very disapointed.

Room Tip: The rooms on the side of the river are very nice and you have an awsome view.
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 15, 2012

The resort was clean and family friendly. We are a family of six and booked a junior suite that includes two queen size beds and a pull out sofa. The room also has a microwave and fridge. The kids loved the indoor water park.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, November 16, 2012
Oliva C,

Great to have you with us on your recent journey to the Wisconsin Dells and thank you so much for taking the time to provide feedback on your stay.
We look forward to seeing you again soon on your next visit.

Regards,

Dan Hoppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hanover Park, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 12, 2012

My family of 10 stayed in a three bed room Condo at Chula Vista.The service was great.I called housekeeping to change my linen due to a drink being spilled on the bed,they were there in about five minutes tops.the condo was clean kitchen well stocked.we had a great time this was my second time staying there my first experience was just as great.speaking of the "Tmeshare presentation''as it it referred to. why not attend? it only takes many an hour of your time plus you get Breakfast on the House for your Family.plus you get your room at The Club Discount Rate.minimum two nite stay.You are not obligated to buy anything, the only obligation is to Attend.Also it's called THE CLUB..

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, November 15, 2012
Tee0712,

Thank you for the kind words regarding your recent stay with us and we appreciate you taking the time to provide feedback.
I do hope that we may see you again in the future and we will keep you updated on our progress.
Have safe travels,

Dan Hoppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed November 11, 2012

Made the decision to stay at Chula Vista with my family. Saw poor reviews on the old North Tower so when I called to make the reservation I stated several times that I would only stay if my room was not in that tower. Salesperson said they would assure I wouldn't be. I even called another time before we got there to assure we weren't put in that tower and was told not to worry. When I arrived; however, I was given a room key and proceeded to my room, which I found out was in the North Tower. The room was old, dirty, smelled, and very outdated. I was extremely furious, and had to explain my frustrations to the Front Desk manager. She was very professional (I forgot her name, a young lady originally from Texas), and her hands were really tied as they were sold out. A few hours later, they were finally able to get us a room. They upgraded us to a condo for the inconvenience but we were told we could only stay one day and they would relocate us the next. The Condo was very nice but unfortunately we got in it so late (after 9pm) that we could hardly enjoy. We were moved the next morning clear across the complex to the Golf Villas. No one was available to move us as promised. Not good as we have 2 little kids (3 and 1). Golf Villa was nice as well, but with all the trouble we had to go through, it wasn't worth it. Waterpark is inferior as well to Kalahari and Wilderness. Next time, I will just pay the extra cash and enjoy myself at a place that won't put me through this bs.

  • Stayed July 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, November 15, 2012
Tommymc1975,

Thank you for being with us, but I am sorry that there was a misunderstanding with your reservation which I am looking into.
We are in the process of reviewing options for our hotel accommodations and we will be sure to keep you updated. We do appreciate the feedback and hope that you will be able to visit us again in the future.

Regards,

Dan Hoppe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Green Bay, Wisconsin
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 10, 2012

My family of six plus two tag-a-long kids stayed at the Chula Vista Resort in the Wisconsin Dells for an 8th grade football tounament Nov 2-4, 2012. The resort was hosting the event, so we decided to stay where my son could be close to his friends. I read up on the past reviews for this resort and prepared myself. I was pleasantly surprised by the excellent customer service. Whether in person at the front desk, coffee shop, sports bar, or on the phone with guest services, I encountered friendly staff, more than willing to cater to whatever I needed.
We chose a "family villa suite" on the golf course. We did not mind that the villas were across the street from the main hotel. It was an easy walk to the waterpark building during good weather and the shuttle was quick and convenient when we didn't feel like a hike. The water park was small for Dells standards, but my kids had enought to keep them occupied for 2 days. I LOVED the giant outdoor hot tub behind the hotel, overlooking the river. It is a quiet and hidden gem. Bring your own cooler and snacks and stay a while - the outdoor bar service was not open in November. Another insider secret: there is also a second small outdoor hot tub right at the villas, that is only open at night for limited hours.
Our room was huge and well appointed with updated finishes and comfortable sleeping room for eight. I especially appreciated the kitchenette and the private king bedroom attached to the main suite. The price was 40% less than other big name Dells resorts' rooms of similar size - so I think it was a real value, and only 5 minutes drive to downtown Dells.
There is only one reason I could not give it a five circle/excellent rating. The patio doors had a lady bug and box-elder beetle problem. The lady bugs and beetles kept trying to come in the room and they were succeeding, even with the patio doors closed and locked. I didn't mind the lady bugs and neither did my football players, but my young daughter was creeped out by "bugs" in the room. I reported the issue to guest services and they came to spray the patio and ou room immediately and they were gracious when I asked for financial compensation for the inconvenience. What more could I ask for?
We ate at two of the resort venues: sports bar pizza was excellent; the buffet breakfast was expensive and nothing special.
Would I stay again? Maybe for a quick work conference or weekend adult getaway. But my kids would rather stay at the Wilderxxxx, where they can run between 3 indoor waterparks instead of just one at the ChulaVista.

Room Tip: Stay in the 2 BR condo suite or the family villa suite. Villa suites in building one are closest to...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, General Manager at Chula Vista Resort, responded to this review, November 15, 2012
GBpedsRN4life,

Thank you for the kind words regarding our team members it is most appreciated. I am glad to see that the villa accommodatiosn worked out well for you and your family.
We look forward to being of service to you again in the near future.

Best Regards,

Dan Hoppe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chula Vista Resort

Address: 2501 River Road, Wisconsin Dells, WI 53965
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Top resorts Hotel in Wisconsin Dells
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Chula Vista Resort 3.5*
Number of rooms: 620
Official Description (provided by the hotel):
Chula Vista Resort and Waterpark is a complete resort experience in Wisconsin Dells with over 200,000 square feet of indoor and outdoor waterparks. Luxury comes standard in all of our guest rooms, suites and condominiums. Bring your clubs and challenge yourself on our 18-hole golf course. At Chula Vista, we invite you to laugh harder, splash bigger, stay longer and vacation better at Wisconsin Dells' most complete family resort! ... more   less 
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Also Known As:
Chula Vista Hotel Wisconsin Dells
Chula Vista Theme Hotel
Chula Vista Wisconsin Dells
Hotel Chula Vista Theme

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