Made the decision to stay at Chula Vista with my family. Saw poor reviews on the old North Tower so when I called to make the reservation I stated several times that I would only stay if my room was not in that tower. Salesperson said they would assure I wouldn't be. I even called another time before we got there to assure we weren't put in that tower and was told not to worry. When I arrived; however, I was given a room key and proceeded to my room, which I found out was in the North Tower. The room was old, dirty, smelled, and very outdated. I was extremely furious, and had to explain my frustrations to the Front Desk manager. She was very professional (I forgot her name, a young lady originally from Texas), and her hands were really tied as they were sold out. A few hours later, they were finally able to get us a room. They upgraded us to a condo for the inconvenience but we were told we could only stay one day and they would relocate us the next. The Condo was very nice but unfortunately we got in it so late (after 9pm) that we could hardly enjoy. We were moved the next morning clear across the complex to the Golf Villas. No one was available to move us as promised. Not good as we have 2 little kids (3 and 1). Golf Villa was nice as well, but with all the trouble we had to go through, it wasn't worth it. Waterpark is inferior as well to Kalahari and Wilderness. Next time, I will just pay the extra cash and enjoy myself at a place that won't put me through this bs.
- Official Description (provided by the hotel):
- Chula Vista Resort and Waterpark is a complete resort experience in Wisconsin Dells with over 200,000 square feet of indoor and outdoor waterparks. Luxury comes standard in all of our guest rooms, suites and condominiums. Bring your clubs and challenge yourself on our 18-hole golf course. At Chula Vista, we invite you to laugh harder, splash bigger, stay longer and vacation better at Wisconsin Dells' most complete family resort! ... more less
- Reservation Options:
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- Also Known As:
- Chula Vista Hotel Wisconsin Dells
- Chula Vista Theme Hotel
- Chula Vista Wisconsin Dells
- Hotel Chula Vista Theme