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“"Great Escape Package"” 2 of 5 stars
Review of Chula Vista Resort

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Chula Vista Resort
3.5 of 5 Resort   |   2501 River Road, Wisconsin Dells, WI 53965   |  
Hotel amenities
Ranked #42 of 80 Hotels in Wisconsin Dells
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
“"Great Escape Package"”
2 of 5 stars Reviewed January 26, 2012

We stayed here 2 nights January 22nd and 23rd, 2012 on the Great Escape Package. We booked it a couple months ago and thought it would be a great deal having all the food, drinks and waterpark passes included in the hotel price. Let me tell you about our stay...

This resort is about 3 miles outside of town, which in the winter is not a big deal as not much is open in the Dells. When we arrived at the resort we were really not sure where to go as they don't have any signs telling you were to check in. We went to what we thought was the check in but it was for the condo desk check in. The woman at the desk told us that we were in the wront place and we had to go to the next building to check in. No problem we thought. When we got to the correct place the check in line was very minimal. We were able to check in early at 3:00 pm. They only had one room clean but the front desk clerk was very nice and said that she would text us as soon as the other room was ready and the 4 of us would be in rooms next to each other. I asked what floor we where on because I hate to be on the first floor. She said we where on the first floor but she checked to see if they had any other rooms next to each other on other floors, which they did not unless we wanted to upgrade. Then she said our room was not really on the first floor anyway and that it was actually on the 2nd floor because of the way the North Tower sits. Hmmm. First we are on the 2nd floor then we are not? Whatever not a big deal. She gave us our waterpark bands but said that when the other room was ready we all would have to come back down and show our ID to get the wristbands for the food and drinks. We asked if we will have to wait in line when we get back and she said that the resort usually sets up a seperate area to give us the other wristbands so we won't have to wait to long. So we go load our stuff into our room which is indead a"1st floor room". The room itself was dated. The North Tower looks older than the rest of the resort. The bathroom has the toilet and shower and the vanity is out in the entryway. Room seemed clean. We had a king room with a sofa. The TV is old and has the big red line on the top and the color is way to red. We had a microwave and a mini fridge too. The bed had pretty nice bedding and overall the room was what I would rate a 2 star. Nothing special.

Since our friends room wasn't going to be ready for another hour we walked around the resort and checked out the waterpark. They have an underground walkway lined with lots of fake flowers and plants. Also in the walkway is lots of video games and chairs. We rarely saw anyone else down there so we thought it was weird go have all those chairs down there. We walked through the waterpark and thought it was small but lots of slides in one area. Also a nice little "Tiki Hut" for the bar area.

We went back to the front desk to see if the other room was ready. Wow what a shock when we saw lines of people waiting everywhere. We went in the "Will Call" line and asked if they had our other room ready and had not received a text yet. They were very busy but gave us the other room key and said to get the other wrist bands we would have to go wait in the other line. We waited in the other line for 1/2 hour to get our other wristbands. When my husband tore off his old one the clerk told him he was going to have to go back in wait in the other line to get a new one. You have got to be kidding me! Then the clerk next to him said that was wrong and we only needed to wear the one bracelet. So we go back to our rooms to find that our rooms are not together afterall! AHHH. This was not turning out to be a good first impression.

The food included is only at the buffet and the give you a voucher for each meal so you can't just come and eat whenever you want. Each time we asked one of the resort staff what time the meals were served we got a different answer. Food overall was not that bad. Standard buffet food. One other thing to keep in mind is it's first come first serve so when the restaurant is full you have to put your name down and they call you when a table is ready. I noticed they have the same workers for breakfast, lunch and dinner. They work really hard.

After dinner we got into our suits and decided to head to the outdoor hot tub. We asked the woman in the gift shop where it was and she didn't know. We found it on our own and really enjoyed that area. They do need to salt or sand the walkway as it was really slippery when you are walking in flip flops! Big hot tub that seats around 30. They also have a nice outdoor fireplace.

They have two bar area's in the resort. One in the waterpark and one by the buffet. If you want to get a drink on the Great Escape Package you will have to wait 1/2 hour at least. It's so packed and busy. This leads to people drinking 2 to 3 drinks at a time. This leads me to the next problem. Lots of drunk people here. People in the hallways, sitting in chairs ourside of the bar, in the hallways and just about everwhere. We saw security quite often at the resort.

We spent the afternoon at the waterpark. No long lines and enjoyed the slides. The rollercoaster is great as is the toilet bowl slide. Again if you want a drink here you will have to wait at least 1/2 hour. With 2 bartenders they could not keep up. They even make the bloody mary's from scartch which just takes way to long. Not very effecient. Again we saw lots of drunk people here. Also people smoking cigars and cigarettes in the hot tub. No one monitering out there.

The 2nd day we came back to our room that had been cleaned but we were out of toilet paper.
I used kleenex but after one tissue that was out too. We thought no big deal we would just call the front desk. We called but the number was busy and busy and busy. Then we called zero for housekeeping or if you have a FIRE in your room! That should get someone to answer so they can bring us some TP! Nope...13 minutes on hold and finally someone picked up. They brought it to us within 15 min.


1-need to train their staff better, not familiar with the facility
2-need more bar staff to keep up
3-upgrade rooms/TV
4-all staff need to be on the same page

Overall I would not stay here again. I would stay at the Great Wolf or Kahlahari and pay a little more but not have the drunks and get a little nicer room and waterpark.

  • Stayed January 2012, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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1,479 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
Milwaukee, Wisconsin
Top Contributor
54 reviews 54 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed January 24, 2012

This last weekend my family spent the weekend at the Chula Vista Resort in Wisconsin Dells, and had a great time. There were 6 of us in our group, and we had a 2 bedroom condo in the main hotel. The space when you walk into the room is very large, and the bedroom where the 4 of us slept was plenty large as well. I am going to lay out a few pro's and con's below as to what we enjoyed, and what we didn't enjoy on about the resort.

- Large room with hot tub in the room. (Have stayed at The Wilderness, and Kalahari and found this space to be larger, and with higher quality items throughout the space)
- Good view out the back of the hotel of the river and forest
- Water park had enough rides for our age group (25-55), and we had fun on all the rides they offered. It was nice to have an indoor water coaster, which The Wilderness doesn't have.
- Underground walking route to get to pretty much everything in the hotel. Not having to go outside and get in a bus to get to the water park was a HUGE plus for us. From our room we could be at the water park in about a 5 minute walk.
- For the most part the lines were anywhere from 0-5 people, with a few times where there might be 10 people ahead of you. But that can all come down to timing.
- Free movie rentals from the front desk is a nice option, and they had plenty of great new movies to choose from.
- Flat screen TV was nice above the fireplace but could have been a little larger since the living room was so large.

- Not the fastest check in, but the lady ahead of us had a bill of about $1,600, so it took her a while to check in.
- There were a few times where we were very cold while walking through the water park. Then 20 minutes later it was warm again.
- Our condo wasn't furnished great in the kitchen with utensils, towels, and other odds and ends items. We were looking for a frying pan, and the staff brought us one in about 10 minutes.
- The electric fire place wasn't throwing out too much heat, and was kind of noisy with the fan that was blowing.
- Some of pillows were really not very good, and some were pretty nice, just had to find the right one, but there were plenty to choose from, and it also is a preference of the kind of pillow you would like.
- Another con that could be a pro is location. This is not on the main strip, and it isn't that close to the highway, but that also means the lines are shorter for the water rides, and the views outside are nicer, it just takes a few minutes to get into town, that's all.

Overall the hotel was a great place to stay and relax and have a good time. The Dells isn't really that busy in the winter for the most part, so a lot of the shops are closed downtown. We spent a good portion of our time eating, drinking, playing card games, going to the water park, and gambling at the casino. There were a lot of small children at the hotel, but I wouldn't say that they interfered with our vacation, and we didn't interfere with theirs. There is plenty to do at the hotel for a weekend trip, any longer than that, you might run out of things to do since the winter months the town kind of closes down. I would recommend Chula Vista, and I will be going back in the summer to golf as well at the resort.

Room Tip: A room on the backside of the hotel will give a view of the river and woods. A view on the front si...
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  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Watertown, Wisconsin
Top Contributor
67 reviews 67 reviews
14 hotel reviews
Reviews in 36 cities Reviews in 36 cities
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed January 19, 2012

We went for the GREAT ESCAPE package. Ist thing,we had to wait in line for 1 1/2 hours to get our room. When we asked about the eating,right away the desk clerk said that it for eating at the buffet only,this is not the all inclusive package.She didn't drop a beat while rattling this information off. It sounded as if she had to repeat the message to everyone that was checking in. The food was not up to par. Not hot nor was the cold food cold. Breads were in one area by the entry area and all the other food was in the dinning area. The last time we stayed here we got food in the bar and in the little snack bar in the waterpark area. Drinks were free but there weren't enough bartenders on. This was on New Years Day and the next day ,Rose bowl game.The room was in need of remodeling. It is old and dusty.The water park was crowded and was not open long enough.

  • Stayed January 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 19, 2012

we stayed here once and i won't go back, the water at the indoor park was too cold for me and my toddler. the waterpark is the main reason the kids want to go to these resorts,so this was disappointing

  • Stayed February 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackson, Wisconsin
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 16, 2012

Overall I would have to rate Chula Vista as "Very Good".

We had a 2 room condo, which was in very good condition, and up-to-date.

The Water park was easily accesible through the underground walkway. The water park itself was also "Very Good". We traveled with multiple children, ages 3 - 10, and there was something for all ages. The lifeguards were all very friendly and helpful. My 7 year old ended up underwater at one point and the Lifeguard was immediatly there to help.

Given the chance, I would absolutely return.

  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 9, 2012

My husband and I went for the Great Escape package---not what it used to be, which led me to think that some people must have been a little too over-the-top in the past and ruined it for the rest of us. For food, it only included the buffet, which I really hope will change because my husband and I would have loved to eat when we felt like it. The drinks were great, though, and the bar was open late.
We had an excellent time. We stayed in the resort; the condos are owned by another company. It was absolutely the best package deal for the money. It would not be my first choice for a family place---the water park closed at 8pm---our kids would have been really disappointed and so would we if they'd come with us. We LOVED the outdoor hot tub.
It was pretty cool that they had huge TVs on in the banquet rooms for the bowl games. Totally worth it and as they advertised, a great escape. We would love to return again if they continue to offer The Great Escape package. Not with our kids, though.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockford, Illinois
1 review
1 of 5 stars Reviewed January 8, 2012

We were forced to stay at Chula Vista because our daughter was in a volleyball tournament at nearby Wisconsin Dells Center. We stayed in a Jr. suite and there was NOTHING sweet about it. The room, carpets, bedspread, dirty. The decor ugly. The fixtures: old broken or rusty. The noise level, well good luck sleeping if there are any families or groups nearby. Even a conversation down the hallway sounds as if they are standing in the room with you. NOT a pleasant trip. Cannot comment on the water park as we did not use it. Our daughter stayed in a "condo" with her team and what we saw of that seemed nice, clean and modern. Poor Value for the price in my pinion. Oh and the young lady at the front desk likes to roll her eyes if you ask a question...

  • Stayed January 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chula Vista Resort

Address: 2501 River Road, Wisconsin Dells, WI 53965
Location: United States > Wisconsin > Wisconsin Dells
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Top resorts Hotel in Wisconsin Dells
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chula Vista Resort 3.5*
Number of rooms: 620
Official Description (provided by the hotel):
Chula Vista Resort and Waterpark is a complete resort experience in Wisconsin Dells with over 200,000 square feet of indoor and outdoor waterparks. Luxury comes standard in all of our guest rooms, suites and condominiums. Bring your clubs and challenge yourself on our 18-hole golf course. At Chula Vista, we invite you to laugh harder, splash bigger, stay longer and vacation better at Wisconsin Dells' most complete family resort! ... more   less 
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Also Known As:
Chula Vista Hotel Wisconsin Dells
Chula Vista Theme Hotel
Chula Vista Wisconsin Dells
Hotel Chula Vista Theme

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