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“We joined "The Club"” 5 of 5 stars
Review of Chula Vista Resort

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Chula Vista Resort
3.5 of 5 Resort   |   2501 River Road, Wisconsin Dells, WI 53965   |  
Hotel amenities
Ranked #41 of 79 Hotels in Wisconsin Dells
Gladstone, Michigan
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
41 helpful votes 41 helpful votes
“We joined "The Club"”
5 of 5 stars Reviewed June 4, 2011

I could go on and on about this hotel/resort..... Overal- this is the best place to stay for value on the dollar. We go to many of the waterparks in the area, paying the day fee- but this is the only place we now stay. We have stayed at the Kalahari and the Wilderness.... neither compare and we were disappointed at the other locations. We always go with our 2 toddlers and my parents- once also bringing my sister and her husband. So we stay in either a 2 or 3 bedroom condo... for the same cost that a suite at any hotel would be.

We have joined "The Club" at Chula Vista- that is how much we plan on returning. The waterpark is great, toddler through adult friendly, the restaurants are wonderful... location is good: only a 5-8 minute drive to 'down town'.

  • Stayed November 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,461 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (279)
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English first
Sussex, Wisconsin
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 3, 2011

We have been vacationing at Chula Vista for years and it just gets better everytime.
The staff has always been friendly and helpful.
We love that it is on the river. You get a feeling that you are away from all the activity and relaxation settles in.
The made to order Omelets are heavenly. A great way to start the day.
Looking forward to a return trip.

Room Tip: Try to book a room on the river side
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  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parts Unknown
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 3, 2011

Stayed on Memorial Day. I was a little nervous about the stay based on some past reviews but overall we enjoyed it. We stayed in one of the golf villas. There are two buildings next to the golf course and across the road from the main resort. Very nice room and very quiet. One draw back is there is no swimming pool or resturants of any sort there - all swimming and dining is at the main resort. They offer a shuttle service from your building to the main resort - never waited more than a minute for a ride.
The outdoor water parks are severely undersized for the size of the resort. 3-4 smaller water slides and very small pool. I never saw the lazy river. The wave pool is behind the main resort over looking the Wisconsin River - very nice view. The wave pool itself was only about the size of a good sized home pool and only about three feet deep. The indoor water park was very nice - lazy river, 3-4 water slides, kiddie areas and a water roller coaster (my 10 and 7 year old boys loved it).
All of the personnel were great - no issues whatsoever. The only issue we did have was that because attendance was so low, they closed all outdoor activites on Tuesday. Only the indoor park was running. There couldn't have been more than 20 people in the indoor park before we left. As a matter of fact attendance throughout the Wisconsin Dells attractions has been down noticeable (weather?).
We would probably go back ahead but next time know we may have to look off site for more activites.

  • Stayed May 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prospect Heights, Illinois
1 review
5 of 5 stars Reviewed June 1, 2011

The service was just wonderful. We stayed at a 3 bedroom condo and it was just amazing. Everything was super clean. Not to mention all the coupons we got for different places. I do recommend it. Such a nice place. Will for sure go back :)

  • Stayed May 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Oconomowoc, Wisconsin
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 22, 2011

Was here for the weekend with my wife and 3 children. This was our first time at Chula Vista as we normally stay at the Wilderness. Parking was horrible. We ended up parking 3 lots away from our entrance. The parking problems are not exclusive to Chula Vista as the wilderness has issues as well, just not as bad as here. We stayed in a 2 bedroom condo which was huge (1500 sq/ft). It was very clean and well decorated and quite affordable with the "May Days" special. Hallways were extremely noisy and there seemed to very little sound proofing in the room. Waterpark was OK, the little kids area was nice and the water slides were good, but not enough tubes in the lazy river and the park in general was not as large as the ones at the Wilderness so it gets full quickly. Hotel offers free wi-fi but it is not much better than dial up for speed, you have to pay extra if you want faster speeds. Overall it was an OK hotel and waterpark but think I will spend the little bit extra next time to go back to the Wilderness.

  • Stayed May 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chulavistaresort, Manager at Chula Vista Resort, responded to this review, May 25, 2011
It is with great regret and concern that we have read your review of Chula Vista Resort and the problems you have had with our service.I would like to make an apology on behalf of Chula Vista Resort. We do realize there has been a problem with this matter for a while now and let me assure to you that we are taking all the steps we can to change it. We hope that you will consider giving us another opportunity to serve you in the future. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 17, 2011 via mobile

We stayed in a studio condo.

Pros: they let us check in early and check out late, awesome modern new rooms, brand new smelling carpets, tall ceilngs, price ($189/night), they accommodated our request for a room on a higher floor, stainless steel appliances, clean whirpool, clean balcony, quiet environment, underground tunnel access to waterpark, spotless bathroom and appliances.

Cons: No stores/restaurants near by, no wi-fi, stains on beds and pillows, hotel shops and restaurants close early (10pm).

  • Stayed May 2011
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Paul, MN
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 3, 2011

My wife and I stayed at Chula Vista with our 6 year old daughter and two parents. We arrived Saturday afternoon at 3pm and checked out on Tuesday. Our room was ready and we were allowed to check in early, we were also given a late check out time also with a "no problem" upon the request. We stayed in a 2br condo that we booked through a condo owner. The check in experience was very smooth with no issues. The front desk staff was courteous and explained everything we would need to know. There were plenty of carts available for moving our luggage and food to the room and parking was readily available.

The condo was plenty spacious for 4 adults and one child and the full kitchen was certainly appreciated for snacks and a few light meals. Everything was clean and well maintained and housekeeping showed up every morning to refresh the towels and empty trash. There were no other maid services included during our 3 night stay which was fine with us. Some people complain about not getting fresh sheets every night, not really an issue for us as we don't change the sheets every night in our home (more like once a week) so why would we expect it just because we are in a hotel? Extended maid services were available for a small fee if desired which seems like a fair solution.

The hotel grounds were very nice looked to be in good shape. Nothing stood out as needing immediate attention from a maintinance perspective and it looked like they were doing upkeep during the time we were there.

The buffet was good and the prices seemed fair for what you got. The sports bar wasn't much of a bar, more of an extension of the buffet area. We spent most of our evening time in the condo or downtown so it wasn't an issue for us, definately would be more noticed with an adult group that wanted some nightlife. You'll be heading to town so take a cab or the shuttle, both nites we were out we were warned by the locals that the DWI patrol is pretty well enforced. 3-4 miles at 25 miles an hour on a curvey road.

Prices for most of the food and beverages at the water park are a bit spendy, but you ARE at a waterpark/entertainment center. Two options, accept that you are going to pay a bit more than you would at an offsite restaurant since it is basically the same at any amusement park or take a break and go up to your room/condo and make something yourself. Better food, gives the kids and you a break, and you won't have to complain about the high prices. We stopped at the grocery store downtown (5 minutes from Chula) on our way in and stocked the fridge, great for breakfast, snacks, and late night munchies.

Water park was in very nice shape in our opionion. We are not avid waterpark goers, however, this compared nicely to the 3-4 that we have been to. Certainly not as big as Kalahari, but we found it a nice size for our 6 year old to be able to go off on her own and not feel like she was going to get lost. The majority of the park is visible from most of the seating areas so you can keep tabs on the kids without being on top of them. She went on all the slides and played on all the inside areas and did not find any of it intimidating.

We visited April 30th - May 3rd so we did not have a chance to use any of the outside parks, pools, golf, etc...it all looked nice, just not open and the weather was still in the 40s.

Overall we enjoyed our stay and would go back. It is a bit on the small side compared to some of the other parks in town, but this is also what we liked about it. I have no idea what it is like in the busy months though. We try to travel during the week for better pricing and to avoid lines. We also try to avoid holidays and traditional busy times. If the place was full, I could see how it may get a bit crowded real quick. The lifeguards were abundant and alert which we liked. They were also very nice and smiled when talked to them. The only complaint for the park itself would be the lack of tubes in the lazy river. Sunday - Tuesday wasn't really an issue as it was not very busy, however, Saturday was moderately busy and there was 2-3 times more people in the river than there were tubes. Maybe they can only have so many in the river at once, don't know and it really didn't seam like there were many tubes in the river, it did get to be a bit aggrevating when my 6 year old wanted to go on a 10 lap marathon and I had to walk 6 or 7 laps before a tube became available. Then again, in hind site, not really that big of a deal. One always became aviable with a little patience.

We didn't do "The Club" presentation so I have no comments on that. It was brought up by both the reservations person and the "concierge" (read, guy who will tell you were to get a bite to eat after he asks you if you want to go to the presentation for "The Club") prior to us going to our room upon arrival. Both were told that we were not interested and that was the last we heard of it.

Overall, we enjoyed our time at Chula Vista and would go back again. It was both my wife and my daughter's birthday over our stay and they both enjoyed themselves enough to ask when we could come back in the summer or fall. Good enough for me!

  • Stayed May 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chula Vista Resort

Address: 2501 River Road, Wisconsin Dells, WI 53965
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Top resorts Hotel in Wisconsin Dells
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chula Vista Resort 3.5*
Number of rooms: 620
Official Description (provided by the hotel):
Chula Vista Resort and Waterpark is a complete resort experience in Wisconsin Dells with over 200,000 square feet of indoor and outdoor waterparks. Luxury comes standard in all of our guest rooms, suites and condominiums. Bring your clubs and challenge yourself on our 18-hole golf course. At Chula Vista, we invite you to laugh harder, splash bigger, stay longer and vacation better at Wisconsin Dells' most complete family resort! ... more   less 
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Also Known As:
Chula Vista Hotel Wisconsin Dells
Chula Vista Theme Hotel
Chula Vista Wisconsin Dells
Hotel Chula Vista Theme

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