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“Spoiled!!” 3 of 5 stars
Review of Country Inn & Suites by Carlson _ West Bend

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Country Inn & Suites by Carlson _ West Bend
2.5 of 5 Hotel   |   2000 Gateway Court, West Bend, WI 53095   |  
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Ranked #2 of 4 Hotels in West Bend
Fond du Lac, Wisconsin, United States
2 reviews
“Spoiled!!”
3 of 5 stars Reviewed September 16, 2012

I had a great a visit to the Country Inn & Suites in West Bend! To start the reservation I made online was lost :( but they still got me a room and kept my discount the same. Also, there were many people enjoying the patio which was cute. The rooms were clean and smelled good. The beds were HUGE and soft with a ton of pillows.
There is an adorable lady who does the breakfasts Cindy Peters and she was awesome, she was on top of everything and was all smiles to boot. They made me feel like I was being taken care of rather than just a hotel guest and all of the guest seemed to feel the same. It was wonderful and I would stay there forever if I could. Great atmosphere super staff and plenty of coffee, comfortable furnishings, towels and extras. A Perfect Trip!

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WBGeneralManager, General Manager at Country Inn & Suites by Carlson _ West Bend, responded to this review, September 18, 2012
Jen B,

I am so glad we were able to "spoil" you! I will also pass along your kind words to our Breakfast Host Cindy. She has worked here for well over 10 years, and absolutely thrives on giving her guests the best service possible. I say "her guests" because she treats everyone the way she would treat a visitor in her own home. What an Awesome lady she is!

Thanks again for the review of the Country Inn & Suites, West Bend WI, and I hope you come visit again soon.
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85 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • German first
  • Any
English first
Crivitz, Wisconsin
Top Contributor
65 reviews 65 reviews
14 hotel reviews
Reviews in 31 cities Reviews in 31 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 13, 2012

Warm feelings come with fresh baked cookies at the front desk. We arrived early but that wasn't a problem the front desk switched our room number and welcomed us. Room was clean and had updated nuteral decor. Bed was comfortable. Pool was smaller but temp was perfect like bath water. Nice tasty breakfast ( normally scrambled eggs at hotels are horrible- not the case here). My only complaint would be at 4-5 am someone , I assumed the breakfast prep, was running the ice machine a lot . I would ask for a room far away form it next time. Otherwise room was very comfortable.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WBGeneralManager, General Manager at Country Inn & Suites by Carlson _ West Bend, responded to this review, September 18, 2012
Disneynut4

Thank you so much for the kind words about our hotel. We strive to provide the best possible service, and it appears we hit the mark in your case.

We hope to see you again if your travels bring you to West Bend.
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Wisconsin
Top Contributor
175 reviews 175 reviews
22 hotel reviews
Reviews in 27 cities Reviews in 27 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed September 8, 2012

Stay here, it's just like most of their other locations. Which means good! Very nice at check in, fast too. Parking was easy, and ample. Clean lobby, halls, and rooms (bathrooms too) Great I-45 location. Cookie and snacks in the lobby are a nice touch. Be back soon!

  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WBGeneralManager, General Manager at Country Inn & Suites by Carlson _ West Bend, responded to this review, September 10, 2012
Seanyy11,

Thank you very much for the wonderful review, and I will guarantee fresh cookies and snacks next time you visit as well!
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Marshfield, WI
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 24, 2012

From the fact that they signs telling you how to get there; to an outstanding staff that takes care of all your needs. I haven't stayed at Country Inn and Suites in a few years but this one is definitely one of the very best stays in a long time. Way to go Carlson.

Room Tip: You can't go wrong with king or queen rooms.
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  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WBGeneralManager, General Manager at Country Inn & Suites by Carlson _ West Bend, responded to this review, September 10, 2012
Dannew692010,

Thank you for the wonderful review of the Country Inn & Suites, West Bend WI. Thank you for seeing the light, and returning to the Country Inn & Suites brand. We are greatful for your business, and hope to see you again soon!
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Waterford, Wi.
Top Contributor
76 reviews 76 reviews
10 hotel reviews
Reviews in 27 cities Reviews in 27 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 8, 2012

I often have chosen Country Inn & Suites and as usual was not disappointed. Although this particular one was one of the nicer ones- very clean( and I am picky about that), nice pool , good breakfast assortment, beautiful lobby, quiet room( and it was near an elevator!). Received a free upgrade and a beautful room. The proximity to many of the West Bend sites is very good and close to expressway. Don't miss the wonderful Farmer's Market if in West Bend on a Saturday morning!

Room Tip: Loved our 3rd floor room.
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  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WBGeneralManager, General Manager at Country Inn & Suites by Carlson _ West Bend, responded to this review, August 10, 2012
Gardenlover31,

Thank you so much for your wonderful review of our property. I am really thrilled that you enjoyed not only the Hotel, but all that West Bend has to offer. I look forward to seeing you on your next trip to West Bend.
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Midlands UK
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 26, 2012

concur with all the other positive comments. Really nice touch was about 15 mins after getting to the room the phone rang and it was tracy I think from the front desk asking if everything was ok, don't think I've ever had that in any hotel anywhere. Like the metal cutlery and real plates at b/fast, some other nice hotels here have here have plastic plates and cutlery. Nice little selection of books to borrow in the lobby and fruit, tea/coffee,newspapers and really nice cookies. So far I would give this hotel 100%

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Country Inn & Suites by Carlson _ West Bend, responded to this review, June 28, 2012
mikeh1759 - Thank you so much for your very kind words! I am so glad we were able to accomodate your needs. I will see you next time you are on "This side of the pond",

Guy Fox
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Dallas TX
Top Contributor
144 reviews 144 reviews
137 hotel reviews
Reviews in 94 cities Reviews in 94 cities
173 helpful votes 173 helpful votes
4 of 5 stars Reviewed June 21, 2012

I usually stay in larger hotels for business but this little hotel was a pleasant surprise. The rooms were large and clean. It seemed like a lot of families were enjoying the pool and lounge area. The breakfast had a nice array of choices and the cookies were a nice touch. The front desk and restaurant staff were both friendly and helpful.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Country Inn & Suites by Carlson _ West Bend, responded to this review, June 22, 2012
Dottie dog,

I am so glad you found our hotel to your liking. Even though we are not as large as the hotels you are used to staying in, I am thrilled that we were able to meet your needs. Thanks for spreading the word!

I look forward to seeing you at the Country Inn & Suites of West Bend WI on your next trip to the area.
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Additional Information about Country Inn & Suites by Carlson _ West Bend

Address: 2000 Gateway Court, West Bend, WI 53095
Phone Number:
Location: United States > Wisconsin > West Bend
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in West Bend
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites by Carlson _ West Bend 2.5*
Number of rooms: 58
Reservation Options:
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Also Known As:
Country Inn West Bend
West Bend Country Inn

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