We had a young server who either was new ( but didn't say so) or overwhelmed but the net result was that she was unfocused and inattentive. The manager saw that were were sat with dirty plates in front of us. To her credit she immediately swooped on us, took our plates away, at which our server then came along to ask if I now wanted my pre- ordered dessert. My wife had,at the start said that she our defer any decision on a dessert until after she had eaten her main meal. Our server didn't ask her if she had room for a dessert ( losing business) but I stepped in and made her aware at she did want a dessert.
Previously her knowledge of the drinks options and sparkling water options ( there was only one) led me to believe that she was inexperienced.
Our cheescake took a long time to come out and I was surprised when she arrived at our table to ask if there was anything else we needed (as she presented us with our check). I said....our desserts !!! and she said that they were on their way.
I found it very odd to receive our check before we had got our desserts let alone eaten them!!
When our desserts arrived she had brought the wrong dessert for me (despite me having told her when she took our initial order what I wanted).
We waited another 15 minutes and when she finally delivered the right dessert, she explained that the delay had been because she had to get her manager to correct the the wrong cheescake off the bill and put the right one on it.
By this time, I was unhappy! Whatever the process issues behind the scene, sort them out AFTER I have the right dessert that I ordered at the very start...don't keep me waiting when it's your screw up....
Of course, the cst of the right cheescake was more than the one they had tried to deliver.....no offer to give me the slightly ($1) more cheescake for the lower price as it was their screw up....
So we paid and left. I have given it 3 stars because the foods good...the service based on this visit sucks!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.