I had heard good things about the food here and it did not disappoint, but the service sure did. I called the week before to ask about seating availability for our Scrabble club, the Scrabble Hounds. I said we were planning on 4 pm on the following Saturday (6/29/13) and would there be any problems with seating. I was told 'no'. I arrived at 4 pm and walked into the cafe (which had the doors completely open ) and was told the cafe closed at 2, so we would have to sit in the outdoor restaurant area and ask to be seated by the restaurant. Ok, so I walk through the cafe and into the restaurant and see another Scrabbler there and ask the server about our group sitting outside. She was befuddled because no one had told her we were coming (I was not told to make an official reservation on the phone) and seemed quite put out about it. I told her we would like to sit outside and there were about 8-10 of us (there turned out to be 9). She didn't bother to escort us to the table or even treat us with a cordial nature and the place was empty. We literally were the ONLY people there until well after 6 when a few couples came in. So we go outside and I look around at the tables and go back in and ask if we can have some put together, she said sure, go ahead and didn't bother to help. One of our crowd has diabetes and the chairs were affecting the circulation in her legs. She took a chair from inside and switched it out, but the blond woman came out and said sharply, "You can't have this chair outside". She was asked what chair we could have instead and she directed us to the empty outdoor cafe area chairs and then walked away, leaving us to go over and manhandle the metal chair over the railing and switch it out - again, no offer of help whatsoever, rude and cold. As our numbers arrived, we all ordered drinks and appetizers and food and started playing. We all were treated poorly, until we confronted our server (not the rude blond woman at the beginning of the evening) and asked if there was a problem with us because she seemed to have a poor attitude. She said she didn't and was better after that, but not stellar. I will not go into every single slight, but each one of us was treated as a burden or ignored at different points throughout the evening until closing, when they just decided to turn off the lights on us, instead of announcing closing.
If you own or manage Highlands Cafe, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.