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“This place is HORRIBLE” 1 of 5 stars
Review of Extended Stay America - Milwaukee - Wauwatosa

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Extended Stay America - Milwaukee - Wauwatosa
2.5 of 5 Hotel   |   11121 West North Avenue, Wauwatosa, WI 53226   |  
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Ranked #5 of 5 Hotels in Wauwatosa
Romeoville, Illinois, United States
2 reviews
2 helpful votes 2 helpful votes
“This place is HORRIBLE”
1 of 5 stars Reviewed July 3, 2012

We stayed three hours and checked out. Didn't even care if we got our money back. There was this gross smell of someone cooking spicey food that overtook the hall way. All the way out to the lobby. There were people drinking in the parking lot by the 40 ounce. The bed was hard as a rock. I can't believe the health department has not cited this place.

  • Stayed June 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Milwaukee - Wauwatosa, responded to this review, July 20, 2012
Thank you for taking the time to review your recent stay at Extended Stay America Milwaukee - Wauwatosa. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

Please know that we have strict quality control standards that are meant to prevent an unacceptable situation like yours from occurring. All rooms are regularly cleaned and disinfected upon a guest's checkout as well as during applicable periods of the stay, then inspected by a manager who determines if it meets our quality standards. Obviously, your experience indicates that our system broke down. In response, I have met with hotel management and staff to find out why and to determine a system for preventing a repeat occurrence.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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44 reviews from our community

Traveler rating
    7
    11
    7
    8
    11
See reviews for
10
4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Italian first
  • Any
English first
houston
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 19, 2011

Checked in! Reception had a very bad attitude. Room was very filthy with stains on the carpet & dirty in the restroom. Had to fight to get my money back. AVOID BY ALL MEANS!
David

  • Stayed December 2011, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed November 9, 2011

Extended Stays are Extended Stays, or so I thought. This one shares the same hard beds and lumpy pillows as other Extended Stays. It still had a kitchenette. It also has paper walls and hearing the negotiation of an escort and the surly guests next door was not the same. The guests across the hall were kind enough to blast their heavy metal and have their door open and shut all night long. I suspected drug dealing. So if you don't like brothels, drug dealers and floors that haven't been cleaned; you may want to consider another place. Priceline will pick this hotel everytime in this area if you pick a 2, or 1 star. Spend a little more cash and select a 2 1/2 start, or better.

  • Stayed November 2011, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
45 reviews 45 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
67 helpful votes 67 helpful votes
1 of 5 stars Reviewed July 25, 2011

I read the unflattering reviews of this hotel and hoped that ExtendedStay had taken note during the year since the last one was written. I wish I had listened to the reviews. This property has no amenities: no breakfast, no pool, I couldn't even find a soda machine. Housekeeping was a no show on both days of our visit and the front desk staff was decidedly surly. What the hotel did have was dilapidated, worn, and reeked of smoke even in our non-smoking room. I visit Milwaukee fairly frequently and I will not stay here again. The low quality is not worth even the low price.

  • Stayed July 2011, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 16, 2010

We arrived and were told that our room was given away to another customer. We requested a room with two queen beds. They offered a room with one double bed. The manager told us that he would try to find a roll-away for us. It was horrible, and we did not stay there.

  • Stayed August 2010
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 11, 2010

This hotel is gross. If this was the only hotel available in this town I would sleep in my car.

  • Stayed August 2010, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IL
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 22, 2007

We stayed 1 nite only, thankfully. On the plus side, the room and bath were very neat and clean and nice looking. On the minus side; no hair dryer available (which was "advertised" on Orbitz site), no clothing hangers in room, the water pipes "banged" all night when someone in the next door room or above us used their facilities or showered, the fridge turned on every 15 min, making very loud noises. After it turned off, pipes or something within the fridge or the wall "gurgled" loudly all nite, making sleep quite impossible. The sheet and pad on the mattress were stretched out and we ended up sleeping (sort of) on the bare mattress. It was a very miserable night for us. Also, for those of you who are allergic to nuts (which I am), DON'T use the bath soap bar-it contains almond! With all the hype regarding allergies lately, I'm surprised a motel would use this.

  • Stayed July 2007
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Milwaukee - Wauwatosa

Address: 11121 West North Avenue, Wauwatosa, WI 53226
Phone Number:
Location: United States > Wisconsin > Wauwatosa
Amenities:
Hotel Style:
Ranked #5 of 5 Hotels in Wauwatosa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Milwaukee - Wauwatosa 2.5*
Number of rooms: 135
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