We chose this hotel because of our usually good experience with Holiday Inns, and a good location for our planned activities. But although we visit Milwaukee 2-3 times/year, we will NEVER again stay here! First, our reservation had been totally messed up. Next, although we had booked a non-smoking room, and it had a no smoking sign on the door, the room smelled nauseatingly of smoke, and we had to launder even all our clean clothes when we returned. Even all the corridors in this hotel reek of smoke - it is apparently a 'smoker's hotel". On the third night of our stay, the cheap plastic handle of our toilet broke, and the toilet could not be flushed in any way. When we called the front desk, the only person there stated "I'm new and have no idea what to do about that". We suggested that he call the on-call manager, and he then informed us "she doesn't answer her phone". We then suggested he call a plumber, but he seemed incapable of doing this. He said there were no other rooms, but when we threatened to leave, he magically found one - although it also reeked of smoke. Both our key cards and those of several friends staying there failed 3 separate times, which the (often totally unmanned) front desk attributed to the fact that we have cell phones. There were never any of the advertised cinammon rolls at breakfast, which was pretty pathetic. And waiting to replace our room keys on one occasion, another couple ahead of us was complaining that the handle of their shower had broken off the night before, and no one was available to fix it. This place is NOT ready for prime time.