We book online for three nights starting 11/24 to 11/27 for a total of $268.91. We had just a simple request to have our room at the second floor. We arrived there and we got our room at first floor after 2 attempts to find one at the second floor, but it looks they don't even know what room they have, finaly the guy told us that is the only one of that kind and is at the first floor.
Next day 11/25 in the morning while we check our bank acounts we find out that we were extra charged, so instead of $268.91 we were charged $343.92. At the office we find out that is a $ 25 deposit for each day . Nobody told us anything about that!
Third day in the morning same thing while checking our account we found out another charge in the amount of $ 41.24 and nobody could tell us what is that money for the manager simply say thatt is a computer eror. They make us a refund.
So friday and saturday morning we spent it at office talking about our money.
Finaly sunday at 11.00 we left the hotel with a receipt for the correct amount $268.91 and we head home.
Nothing happened on monday 11/28 just our money still in pending, but Tuesday morning surprise, we find out that they charged us again for the $41.24 amount, and $343.92 still pending on debit ?!?!?!?!?!?! and our balance is (-).
So we spent 2 mornings at the office without solving the problem and after we left everything was the same. Now we have to stay at the phone to solve our problem, so another time westing.
Worst experience ever in Wausau. We will never go back to Best Western Midway in Wausau!
- Also Known As:
- Wausau Best Western
- Best Western Wausau
- Official Description (provided by the hotel):
- Welcome to the Best Western Midway Hotel Wausau. This Central Wisconsin hotel is ideally located in the heart of the beautiful Northwoods. Enjoy four-season recreation at nearby Granite Peak Ski Area where you can bike, hike, or fish 'til your heart's content. Visit outlet malls or tour local museums and cheese factories. Then come back to the comforts of home at our relaxing accommodations. Our Best Western Wausau hotel offers a tranquil escape in a convenient setting. ... more less
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