I made a reservation about a month in advance for the suite with living room, kitchen and one bedroom (3 nights stay). Also reserved the adjacent connecting room with another king bed. The day before our planned arrival, on December 28th, 2008, the North Branch of the Chicago River began to crest. The River is two blocks from my home and we experienced severe flooding in September that cost us $25,000 (all but $7K covered by insurance) of damage.
With the rapid snow melt (temperatures went from the 20’s to the high 50’s in one day) and rain all day, the entire region was on flash flood alerts. The city began dropping trucks of sand, shovels and empty sandbags at the end of the block. Bad news.
I called the hotel to explain that we had to man the sump pumps and sand bag detail and couldn’t leave the home. Didn’t matter to them…policy is I loose that nights rate on both rooms. Asked if I can use it as a credit for the next evening…the reservationist said NO. Asked if I could get a credit for a future stay….NO.
I understand policy and procedures; I operate a service company with 105 technicians in homes and business’. However, flexibility and understanding in extreme cases such as the flooding of a client’s home would be nice.
They made there decision and now I make mine. A poor review in TripAdvisor and I will let everyone I know about this situation. My family is planning a trip to the area in February and will choose another hotel.
- Official Description (provided by the hotel):
- Why Settle For Just Any Hotel? The Jefferson Street Inn is downtown Wausau's full service, luxury hotel featuring 100 suites and executive guest rooms. Pamper yourself in our warm, inviting surroundings. Unwind in your personal whirlpool bath, then slip into one of our cozy robes and relax on our pillow-top beds by the fireplace in your suite. Jefferson Street Inn is located in the heart of downtown Wausau, adjacent to the historic Washington Square shopping center. Jefferson Street Inn is a full service luxury hotel that offers sophisticated accommodations and suites, resort amenities, and impeccable customer service. At Jefferson Street Inn, you’ll enjoy a vacation in close proximity to Wisconsin attractions and activities. ... more less
- Reservation Options:
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- Also Known As:
- Jefferson Street Hotel Wausau
- Jefferson Street Wausau