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“Nice conference center but poor hotel” 2 of 5 stars
Review of The Country Springs Hotel

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The Country Springs Hotel
2.5 of 5 Hotel   |   2810 Golf Road, Waukesha, WI 53186   |  
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Special Offer
$20 Off Water Park Room
Ranked #3 of 8 Hotels in Waukesha
green bay
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Nice conference center but poor hotel”
2 of 5 stars Reviewed May 9, 2013

Front desk helpful and pleasant and conference center was excellent. Was kept awake by drunks running, yelling, and fighting in hallways all night with no management help. Fridge in room broken, maintenance (not requested) walked in on me as in the shower. Bed hard pillows harder yet. Did not get any rest. Next conference here I will sleep elsewhere.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSH2810, Front Office Manager at The Country Springs Hotel, responded to this review, May 13, 2013
Thank you so much for taking the time to review our property after your recent visit. Although it appears some areas were exceptional, we did not meet our goal of providing 100% guest satisfaction throughout your stay. Please feel free to contact me directly at sbarton@countryspringshotel.com to further discuss your recent stay and know that we will address the areas of concern with our staff. Thank you for your patronage to the County Springs Hotel and I look forward to visiting with you soon.

Stacy Barton
sbarton@countryspringshotel.com
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170 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Xenia, Ohio, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 8, 2013 via mobile

We stayed with a group who were in town for a wedding. They booked our hotel rooms in a block so we were across the hall and next door to each other. There is a really nice indoor pool in the hotel and of course the waterpark. The rooms were clean and well kept. Even with lots of kids and babies we had no problems with sound traveling at night. The indoor waterpark was clean and well tended by lifeguards. All ages had a blast.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSH2810, Manager at The Country Springs Hotel, responded to this review, May 13, 2013
Thank you for taking the time to post a review. We are glad you enjoyed your recent stay and that everyone in your group had a blast in the water park. Please keep us in mind for future visits and thank you again for your great review!

Thank you,
Tiffany Woodward
twoodward@countryspringshotel.com
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Maple Grove, Minnesota
Top Contributor
90 reviews 90 reviews
7 hotel reviews
Reviews in 34 cities Reviews in 34 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed April 27, 2013

Trip was for business. We arrived around 6pm and were greeted with a friendly and helpful staff at reception. We requested a room w/king bed and they gave us upgrade because we were business travelers. Our rooms were a very pleasant surprise with a large room with king bed, sofa, nice size desk for working, a HD TV, small refrigerator. Bathroom was huge, complete w/shower, very large hot tub that could accommodate 2 adults, and TV in bathroom. The style of the room was reminiscent of some of the older, luxury hotels which I found very enjoyable and relaxing. . A free continental breakfast was available, near the pool area, which was typical and unremarkable. Would recommend this hotel for any business travelers.

Room Tip: If you are a business traveler, ask for a business upgrade if it is available.
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSH2810, Manager at The Country Springs Hotel, responded to this review, April 29, 2013
Thank you for taking the time to post a review regarding your recent stay at The Country Springs Hotel. We are glad you enjoyed your guest room and found the staff to be helpful and friendly. We look forward to seeing you again in the near future.

Sincerely,
Tiffany Woodward
twoodward@countryspringshotel.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little Rock, AR
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 24, 2013

Location is distant from other activities. If you want to go anywhere and don't have a car, you have to get a cab and it is almost $30.00 just to get picked up!!!

The facility is quite dated and needs some cosmetic improvements. Staff is kind and helpful, but not all of the back of house banquet staff. Set-up guys took their time, even when told of deadlines they had to meet. Food choices, whether for a conference or at the bar were not that fresh tasting and seemed institutional. The spa tubs in the rooms and bath toiletries were FABU! Best I have had in over 20 visits around the country! Can't pass up the flat screen in the bathroom - plush!

The hotel rooms are laid out a little odd and also have dated decor, but are quiet for sleeping.

The conference facilities are dark with extremely dated decor and laid out oddly. Plenty of parking and right off the main highway. Has it's pluses, but many minuses. Don't discount this place, because the room rates can be awesome. Did not visit the water park - so I can't review that at this time.

Needs many updates - has potential.

Room Tip: Get a room in the back of the hotel for the quiet. It is a long, long hike to the front and bar/res...
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
83 reviews 83 reviews
8 hotel reviews
Reviews in 37 cities Reviews in 37 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed March 18, 2013

We stayed here during the state fair, and it was crowded in the water park on the first day we stayed, Friday, because there was so many schools there, and it took forever to wait in line for one of the tube rides. Not too far from the State Fairgrounds, so that's nice. The next day wasn't crowded at all. The water park is fun for kids of all ages. The tube rides keep you occupied for a long time, and the lifeguards were all really nice. Good price for all you get with it, and being State Fair week. The room was nice, and not too far from the water park and the pool. Very clean, too.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSH2810, Manager at The Country Springs Hotel, responded to this review, March 24, 2013
Thank you for the review! We are glad you had a good time in the water park and enjoyed your visit to the property. I have passed your comments along to our team. They will appreciate your feedback about how nice and helpful they are. We hope to see you back again this summer!

Tiffany Woodward
twoodward@countryspringshotel.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roselle
Top Contributor
70 reviews 70 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 18, 2013

We've stayed for the last two years at this hotel for a basketball tournament. It's convenient to the tournament. The rooms are very outdated. There's bubbling wallpaper on the window walls - due to water damage? Not sure. I always turn the bedspreads all the way to the foot of the bed to make them unusable. When I did this visit, there was some foreign substance (blood, chocolate, etc.) on the underside of the spread. I've not stayed in the Executive House rooms. Maybe they are updated and a little nicer, which probably equates to more money. The water park is fun, but with 14 year-olds, the fun doesn't last long. Nice staff.

Room Tip: Maybe the rooms in the Executive House would be worth the extra expense.
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSH2810, Manager at The Country Springs Hotel, responded to this review, March 24, 2013
Thank you for taking time to provide feedback on your recent stay and for the kind words about our staff. I apologize for the issue you experienced with your guest room. Our maintenance and housekeeping departments are very dedicated to taking care of our property and I have forwarded your comments to both teams. We would appreciate the opportunity to have you stay again and if there is anything I can ever do to assist you, please don’t hesitate to contact me.

Tiffany Woodward
twoodward@countryspringshotel.com
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1 review
5 of 5 stars Reviewed March 16, 2013 via mobile

My husband, daughters (11, 9, 5) and I stayed at Country Springs for one night and wish we could stay longer! The staff was wonderful, facilities were clean and the waterpark and pool were great. The rooms were a little small, but clean. The best part for us was the staff. We will go back for sure!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSH2810, Manager at The Country Springs Hotel, responded to this review, March 24, 2013
We are glad your family had a great time at the Country Springs Hotel. Our team appreciates your comments about the facilities, cleanliness of the property and our guest service! We look forward to having your family back again soon and encourage you to sign up for our e-club (if you haven’t already) so we can send you specials throughout the year.

Thank you,
Tiffany Woodward
twoodward@countryspringshotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Country Springs Hotel

Address: 2810 Golf Road, Waukesha, WI 53186
Phone Number:
Location: United States > Wisconsin > Waukesha
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Waukesha
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — The Country Springs Hotel 2.5*
Number of rooms: 189
Official Description (provided by the hotel):
The Country Springs Hotel, Water Park and Conference Center, located only 20 minutes west of Milwaukee, is situated on 40 picturesque acres of the Kettle Moraine Countryside. Our luxurious whirlpool suites, 40,000 square feet of meeting space, 2 restaurants and a 45,000 square foot Water Park is the *Essence of Hospitality*. Each of guest rooms include free WiFi, microwave and refrigerator. Suites offer spacious, marble bathrooms with whirlpool tub. ... more   less 
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Also Known As:
Country Springs Hotel
Country Springs Waukesha

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