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“This property should no longer be called Pride of Super 8...” 2 of 5 stars
Review of Super 8 Verona / Madison Area

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Super 8 Verona / Madison Area
2.0 of 5 Hotel   |   131 Horizon Dr., Verona, WI 53593   |  
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Ranked #2 of 2 hotels in Verona
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180 people have reviewed this hotel

Traveler rating
    65
    54
    27
    20
    14
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73
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Freeport, Illinois, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 11, 2013

Clean room - comfy bed - but too much noise. After just about falling asleep at 11pm, kept getting woke up by lots of noise. It would stop, then start again. At one point in time, was wondering if someone tipped over a refrigerator in room above us. At 2, called desk, complaining. Heard phone in next room ring after that, so he must have called them, but noise continued. Was 3 before we got to sleep. Went to breakfast at 9:30 - one piece of bread left and no fruit. Would have been there earlier, but was too tired. Went to McD's next door. Desk clerk was eating oatmeal when I returned, but did not restock breakfast. Sent an email complaining, and 3 weeks later, no response. I paid close to $100 for one night stay and feel ripped off and don't think the mgmt cares. Worst motel I've ever stayed at for customer service (and I am in my 50's, so have been to a few over the years.

Room Tip: Might want to try for a room at the end of a hall so u r not surrounded by noise! And get up REAL e...
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  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super8verona, Guest Relations Manager at Super 8 Verona / Madison Area, responded to this review, May 17, 2013
Lisa,

Thank you for taking the time to review our property. We are truly sorry that your stay with us was not what it should have been. Our front desk associate walks our hallways nightly on an hourly basis and one of the reasons behind this is to catch any unwarranted noise that may disturb our guests. Once in a while we may have a guest who may forget that they are in close proximity to other guests with regards to noise level. Our front desk staff, if made aware of this will do whatever is necessary to bring tranquility to the property.

Our breakfast is from 5:30 AM to 9:30 AM and even though food may have diminished by the end of breakfast, we are always accommodating to replenish it.

Again thank you for review, please feel free to contact the property with any other concerns or question.

Yours in Hospitality,
Management and Staff
Super 8 Verona
Direct: 608.848.7829
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Super 8 Verona / Madison Area

Address: 131 Horizon Dr., Verona, WI 53593
Phone Number:
Location: United States > Wisconsin > Verona
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in Verona
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Verona / Madison Area 2*
Official Description (provided by the hotel):
No update needed ... more   less 
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Also Known As:
Super 8 Verona / Madison Area Hotel Verona
Super Eight Verona
Verona Super Eight
Verona Super 8

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