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Holiday Inn Express Hotel & Suites Madison-Verona: Traveler Reviews

2.5 of 5
515 West Verona Avenue, Verona, WI 53593
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Holiday Inn Express Hotel & Suites Madison-Verona
Ranked #1 of 2 hotels in Verona
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88 reviews from our community

    Trip type
Traveler rating
    64
    20
    1
    1
    2
Date Rating
Chicago
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“exceptional service and friendly staff”
4 of 5 stars Reviewed March 3, 2013

Stayed for two nights. Called ahead to confirm the desired location of rooms and set up. They had everything down already and they also confirmed that they would hold our rooms in spite of late check in. When we got there they indeed had assigned us the wanted rooms. We were greeted very friendly and with hot chocolate chip cookies, and little bags with water and snacks as well as a coupon for free drinks across the street. Although we didn't make it across the street the gesture is really welcomed and it made us feel appreciated.
Rooms were spacious and looked like the Hyatt we recently stated at in Denver Colorado, so was very positively surprised of how nice they were as I didn't expect this nice standard at a Holiday Inn.
Throughout the stay everyone on staff were overly friendly and extending themselves as much as possible to make every guest feel welcome.
We only have two cons for this hotel: first of all they use styrofoam for the breakfast. The breakfast has a nice large variety and seems quite fresh. But why on earth ruin the feeling by using cheap environmentally harzadeous not to mention unhealthy etc. The dining room is nice and the spread was good but the styrofoam really ruined that nice feel. I would much rather pay an extra $1-2 per night and have proper dishes.
Secondly the pool was more than very cold. They afterwards said they had just changed the water but it would be nice if they would notify/warn guests before the guests jumped in to a crocodile bath.
This hotel is also located very nicely away from major highways, and probably the quietest of all the hotels in the vicinity. Only noise we heard was in the evening when another guests car alarm went off and once when the adjoining property was having their parking lot shoveled for snow (yes annoying but I guess weather is out of the hands of the hotel).
Last comment is that adjoining rooms don't allow you to keep doors ajar but one can keep them unlocked for easy access. Would be nice with a door stopper so we didn't have to worry about them slamming on us.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Jukse about Holiday Inn Express Hotel & Suites Madison-Verona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Online_Relations12, Public Relations Manager at Holiday Inn Express Hotel & Suites Madison-Verona, responded to this review
March 5, 2013
Thanks for the review, Jukse.

We're very pleased with your kind words about our sevice, staff and amenities.

In regard to your complaints about breakfast: disposable breakfast supplies are brand standard, however, we can always make note of a guests comments for quality of our items. Our goal is to provide the best possible experience for our guests.

We hope to see you again soon!

Sam, on behalf of Holiday Inn Express Hotel & Suites Verona
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Mankato, Minnesota
2 reviews
1 helpful vote 1 helpful vote
“A++++”
5 of 5 stars Reviewed February 21, 2013

This hotel was above and beyond my expectations!! The hotel staff made every single effort to make us feel welcome and accommodate our every need. I have never been so impressed with the hotel room and staff! Free breakfast buffet and social hour, including beer, wine, snacks, and games/prizes. Even with a large group accommodation, they were right on task and made us feel pampered and welcomed. I recommend this hotel to any and everyone traveling to the Verona, WI area!!

Room Tip: All the rooms are very nice, very quiet.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask shopp26 about Holiday Inn Express Hotel & Suites Madison-Verona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Online_Relations12, Public Relations Manager at Holiday Inn Express Hotel & Suites Madison-Verona, responded to this review
February 23, 2013
Thanks for the review and the kind words, shopp26.

It always excites us to see positive reviews, and this one is no exception. We're pleased you found your room and our staff to your liking -- we'll pass on the good news to them!

We hope to see you again soon.

Best,
Sam, on behalf of Holiday Inn Express Hotel & Suites Verona
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Minneapolis, Minnesota
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“When in Verona, this is the place to stay.”
4 of 5 stars Reviewed February 18, 2013

Rooms are very good, generally very quiet. Everything is clean and presentable. Hotel has complimentary breakfast that, although generic, is hot (eggs, sausage, etc.) /cold (cereals, milk, juices) and fruits, very good and palatable. Hotel offers shuttle service to local restaurants and nearby businesses. Staff is very friendly/personable and will go out of their way to be helpful. Overall, definitely a favorable hotel.

Room Tip: King suite is the best, but all rooms are good.
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by SanFranTrvlr for Verona
Ask SanFranTrvlr about Holiday Inn Express Hotel & Suites Madison-Verona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Online_Relations12, Public Relations Manager at Holiday Inn Express Hotel & Suites Madison-Verona, responded to this review
February 20, 2013
Thanks for the review, SanFranTrvlr!

Our staff is very pleased you found our hotel clean, quiet and accommodating. Thanks so much for the kind words!

Best,
Sam, on behalf of Holiday Inn Express Hotel & Suites Verona
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Des Moines, Iowa
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Wow. You must stay here!”
5 of 5 stars Reviewed February 16, 2013

I traveled on business. This hotel as the most outstanding, friendly, personable and accommodating staff! They have shuttles that will take you to local Madison restaurants and to Epic (door to door)! The hotel is clean, updated, quiet and the bed was comfortable. Most definitely looking forward to my next trip and would highly recommend it!!

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask MDMK1 about Holiday Inn Express Hotel & Suites Madison-Verona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Online_Relations12, Public Relations Manager at Holiday Inn Express Hotel & Suites Madison-Verona, responded to this review
February 18, 2013
Thanks so much for the kind words, MDMK1!

We're looking forward to seeing you on your next visit and we agree -- you MUST stay here. :)

Best,
Sam, on behalf of Holiday Inn Express Hotel & Suites Verona
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Bryant, Arkansas
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Every hotel should take training from this staff!”
5 of 5 stars Reviewed February 4, 2013

Let's face it. Quality customer service these days is hard to find. Like the majority of other travelers that stayed here, I was in for Epic training three times during the month of January. Each time my experience was the same and I was satisfied. From the extremely polite shuttle drivers (free shuttle to and from the airport...that's at least a 30 minute drive) to the front desk staff anytime day or night, they were all amazing. Friendly, helpful, and always willing to make sure everyone was happy and always asking if there was anything they could do better. My answer to that...not at all. Way to go Holiday Inn Express! You guys are awesome!
The hot breakfast was great each morning and the reception twice a week was a welcome time to unwind after a long day in class.
My only complaint and it has NOTHING to do with the hotel...there is very little to do around there (walking distance) in terms of entertainment or food. I suspect the area may grow in the coming years, but right now, you're stuck either eating at the bar or shuttling into Madison for some decent food.

Room Tip: I don't think you can go wrong anywhere. The only noise I heard was the snow plow grating the ro...
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by coachsara for Verona
Ask coachsara about Holiday Inn Express Hotel & Suites Madison-Verona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Online_Relations12, Public Relations Manager at Holiday Inn Express Hotel & Suites Madison-Verona, responded to this review
February 6, 2013
Thanks so much for the review, coachsara!

We're very happy you found our customer service satisfactory, as we take great pride in taking care of our guests. We hope to see you again for you next visit to Epic!

Best,
Sam, and behalf of Holiday Inn Express Hotel & Suites Verona
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Additional Information about Holiday Inn Express Hotel & Suites Madison-Verona

Also Known As:
Holiday Inn Express Hotel And Suites Madison-Verona
Holiday Inn Express Verona
Verona Holiday Inn
Holiday Inn Verona
Address: 515 West Verona Avenue, Verona, WI 53593
Phone Number:
Region: United States > Wisconsin > Verona
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Verona
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Experience upscale elegance and comfort at the Holiday Inn Express Hotel & Suites Madison-Verona. Our beautiful hotel near Madison, Wisconsin is conveniently located to the southwest just off Highways 18/151 and Epic Lane in the cozy hometown suburb of Verona, Wisconsin.We are the closest hotel to Epic Systems Corporation campus in Verona. The hotel is also just minutes from many other Verona area businesses including JT Packard, Cleary Building Corporation, and SAFC Pharma.Guests enjoy close proximity to several area attractions including the Cave of the Mounds, House on the Rock, Henry Vilas Zoo and the State Capitol. Also nearby is Camp Randall Stadium, the University of Wisconsin Arboretum & shopping at West Towne Mall.Travelers will find our over the top service and stylish accommodations exceed expectations. Our hotel provides a complimentary local shuttle for area businesses and airport transportation service for the Dane County Regional Airport (MSN). In addition, we provide meeting space for up to 100 people and a business center with fax, copy & print services, along with free high-speed, wired and wireless Internet access. Guests will also enjoy amenities including a heated, indoor pool, soothing hot tub, an over-sized, state-of-the-art fitness center & our complimentary hot breakfast bar. We look forward to having you as our guest. Make the smart choice, and book your reservation today. ... more   less 
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