My wife and I celebrated the New Year at the Lighthouse Inn and had quite a disappointing time. We booked a room with a Queen bed and received a double. When talking to the front desk about this, we were told that it was a "Hotel Queen," which is smaller than a traditional Queen. We've stayed in quite a few hotels, and I've never heard of this, and still, while further researching it, have found nothing on a "Hotel Queen" size bed.
After settling with our smaller than expected bed, we enjoyed the view of the lake from our room for a bit and decided to go to the restaurant for drinks and dinner. We were told that our table (that we had reservations for) wasn't quite ready, so we went to the bar to have a quick drink before dining. Our reservation time came an went with nobody letting us know that our table was ready. After some time, I went to check on it, and the host replied with "Oh yeah.... I can seat you now." I went to back to the bar to get my wife and then we were seated. In a dining room that was barely more than half full we the two of us were given a table for four situated closest to the kitchen a restaurant entrance. Not the ideal situation. I looked and saw some more available seats, and asked if we could be moved to a better location, I was quickly told that the rest of the tables were reserved. Upon further inspection, I noticed that some of the "reserved" tables had coffee cups set on them. It turns out that these were prepped for breakfast already, and were not reserved, so we sat at our drafty, high traffic table, so that the restaurant staff would not have to clean a smaller table for the convenience and enjoyment of their guests.
We once again settled, and when our dinner came, our steamed vegetables were cold. We watched as other diners enjoyed complimentary warm bread which wasn't brought to us until we asked for it. and even then was served cold. We both got the special which was crab and shrimp stuffed lobster. It was good, but being the most expensive thing on the menu, it's "okay" taste didn't really remedy the rest of the evening.
We vocalized our complaints with our server, not raising a fuss, but with the money we were spending at the establishment, we wanted to get what we paid for and have a nice evening. The server apologized and said she would get the manager. However, instead of speaking with the manager, the server came back giving ten dollars off our bill and a coupon for a percentage off breakfast in the morning. There was little effort here by the staff. Management should have had the common courtesy to address the concerns of its guests. We were given the excuse that it was New Years and it was busy, but the restaurant was emptying out by this time, and the staff appeared more interested in getting done with work and getting on with their night than being there for their customers.
We have gone to the Lighthouse Inn in the past for New Years and have had wonderful stays. But through the years, it seems they have lost there way. The total lack of care from the staff for their guests comfort will make this our last visit to this establishment. A disappointing New Years celebration to say the least.
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Booking.com, Priceline, Cheap Tickets and Odigeo so you can book your Lighthouse Inn Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Lighthouse Hotel Two Rivers