Didn't make a reservation seeing it was a week day. I walked in asked the price of the room and handed front desk person (owners son) my credit card. That was my first mistake. If you are ever unfamiliar with the hotel it's a good idea to check out the room prior to making payment. That is my new rule of thumb. Anyway, my family and I went to the room and found it to be discusting. Sheets were paper thin. You could see throught them. Beds were low to the ground and sunk to the floor when we sat on it. We were in the room for less than 2 minutes and decided this was not the place for us. I went to the front desk and asked for a refund that we found the room unacceptable. I gave the multiple reasons why. The BOY at the front desk said we don't give refunds. I said I am not happy with the room and I insist on getting my money back. Again, I told the BOY that the room was unsatisfactory. He told me I would have to wait until morning when I could talk with management. I told him I would not wait until morning. All of a sudden the BOY'S mother showed up at the desk. She argued with me over and over and would not budge on giving me my money back. I was furious that these people were taking $95 from me. I called the police to see if there was anything they could do. I didn't have the police go into the hotel because I didn't want this conversation to get heated again. The police officer from the town told me that these people are known to rip people off. That they are horrible to deal with. I didn't take the time to read reviews on this place . I wish I would have seeing there are nothing but terrible things posted about this hote. The police officer asked why I decided to stay there rather than the casino across the street. The next day I called the casino to find out that the room was actually $30 cheaper.
The owners of the Country Lodge are the most rude people I have ever dealt with in my life. Not all people in Turtle Lake are like this.
DON'T STAY HERE. Always check reviews and the rooms prior to pulling out your plastic.
- Also Known As:
- Country Lodge Of Turtle Lake Hotel Turtle Lake