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“Duluth alternative” 3 of 5 stars
Review of Holiday Inn Express Superior

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Holiday Inn Express Superior
2.5 of 5 Hotel   |   303 2nd Avenue East, Superior, WI 54880   |  
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Ranked #3 of 10 Hotels in Superior
Minneapolis, Minnesota
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
“Duluth alternative”
3 of 5 stars Reviewed August 24, 2014

We were looking for an alternative to staying in Duluth to save a little money. The room itself (siute) was very nice, tons of room, and a Jacuzzi tub in the bathroom. The bed was very comfortable. Downside was all the noise. The room was located right above the entrance and we could hear every time the front doors opened. Also we could hear the room next to us and noise from the hall. Wish they offered a free breakfast.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Superior, responded to this review, September 10, 2014
Dear SkiMom2010,

Thank you for taking the time to review our property. I am pleased to hear that you liked our nice room and amenities as well as the quality of bedding. Pleased be advised that all Holiday Inn Express hotels provide complimentary continental breakfast to all our guests. I am disappointed that you missed our breakfast option. Kindly accept our sincere apologies about the noise. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

We know you have many choices when it comes to lodging and we hope you will continue to choose IHG for your travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
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99 reviews from our community

Traveler rating
    25
    43
    18
    4
    9
See reviews for
35
22
5
18
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
1 review
1 of 5 stars Reviewed August 8, 2014 via mobile

Pros: Easy parking, clean rooms.
Expensive.
The pool was small, and overcrowded.
Loud...thumping music all night.
The bed was so uncomfortable, my kids slept on the hide-away, and I slept on the floor. I called the front desk to see if we could change rooms, but no luck. Frankly he sounded unsurprised by my complaint. The only possible fix, maybe he could scrounge an extra pad and I could tear the bed apart and remake it. At 11:00 pm. For $160 a night, I think a bed is a reasonable expectation. Even the pillows are a joke. I'm really, really, sorry I pre-paid online, or I would have packed up and left. Finally fell asleep at about two thirty, and was awake at five thirty, thanks to more blaring noise from neighbors, and the sun streaming through the shaded windows.
Worst hotel experience I have ever had, and very disappointed.
As I had a six hour drive home, we ended up skipping our day in Duluth, out " vacation" this year.

  • Stayed August 2014
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Superior, responded to this review, August 28, 2014
Dear Velma26,

Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon.

Sincerely,

Connie D
Case Manager
IHGCare
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Green Bay, Wisconsin
Top Contributor
51 reviews 51 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed July 26, 2014

If you are visiting Duluth Minnesota, this motel is a great choice due to its proximity to Duluth, easy parking, and usually cheaper since Duluth is after the tourist's and convention events, and Superior gets the overflow. Clean, seems to be well kept, micro wave and mini fridge in our room, and a breakfast offered.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa
Top Contributor
161 reviews 161 reviews
52 hotel reviews
Reviews in 92 cities Reviews in 92 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed July 26, 2014

Stayed here one night on business trip. Staff was friendly and helpful, room was clean and modern. Internet access was very good. Location was great. Breakfast was pretty average, as expected. I would stay here again.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 22, 2014

My sister and I went on a weekend getaway to Duluth, MN and stayed here because most hotels in Duluth were booked and this was a decent price and not too far away. The hotel was easy to find and was in a quick driving distance from Duluth. The hotel was clean, and the staff was friendly. The free wi-fi was great, since we were both college students that still had to log on, even while on vacation. The breakfast in the morning was fresh and filling. The rooms were comfortable and clean. I would stay here again!

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 1, 2014

Cost was a bit high but the rooms were clean and comfortable. Breakfast was more than adequate. We had several family members staying there and it did lack a place for all of us to just sit and talk. Staff was very friendly.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
desell4
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 25, 2014

This is one of the oldest Holiday Inn's I have ever stayed at, but don't let that deter you from staying here. It carries with it a certain charm that reminds you of al old bed and breakfast.

The upsides would have to be the staff and morning breakfast. As for the staff, they were very helpful and cared about our needs. The breakfast area was very large and opened earlier than usual (5am) and stayed open after 10am. Being a late riser I can appreciate that. Our room did have a lake view but due to the fog their wasn't much to see. The room also included a microwave and fridge, standard for this chain.

The downsides of this hotel was the cleanliness, especially outside. Their were a lot of cigarette butts and other garbage near and around the entrance. As a smoker myself, I always try and pick up butts myself to make it look clean, but their were just too many to deal with. The location was also a bit off the beaten trail so to speak. It's right off of US 2 in the industrial part of Superior. Their wasn't really much to walk to. Perkins is the only walkable restaurant. The visitors center is across US 2 however, giving you the ability to walk trails and see the water. If you don't mind staying away from Duluth and traveling into it via car then their should be no issues staying here, but if you like being close to the action, this might not be the hotel for you.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Superior, responded to this review, July 11, 2014
Dear desell4,

Thank you for sharing your kind comments regarding our hotel. It is truly encouraging to learn that our hotel staff, breakfast and room amenities were highly appreciated.

On the other hand, I apologize for any inconvenience you may have experienced with the cleanliness of our exterior. I would like to assure you that your feedback has been taken into serious account and will be used towards our improvement.

Once again, thank you for staying and we look forward to another chance of hosting you again.

Sincerely,

Faith R
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Superior

Address: 303 2nd Avenue East, Superior, WI 54880
Phone Number:
Location: United States > Wisconsin > Superior
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 10 Hotels in Superior
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Superior 2.5*
Number of rooms: 105
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Superior is located 1/2 block off HWY 53 on Second Avenue East. Near Barker's Island. 1 block West of Hwy 2. Hotel features include complimentary continental breakfast and free local phone calls. Visit Superior, WI and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Superior Hotel Superior
Holiday Inn Superior

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