My husband and I have been patrons of El Mezcal for more than four years. We frequented the restaurant typically about twice a month. The first few years, the food was excellent and always consistent in freshness and flavor. The service was friendly, prompt and unwaveringly polite. We were for the first time about a year ago surprised at a less than rewarding experience there. We first noticed some new staff (a hostess and several waitstaff) who seemed distracted and very unhappy with their jobs, in other words: rushed and rude. The lights were almost all off and the music muted. This isn't a phenomenon at some restaurants, but it was here. I excused the atmosphere as it was aoout two pm on a weekday, and slow. Food was still quite good, but the order for our toddler's food (a soft beef taco, just cheese, and no beans) was fumbled three times and didnt arrive correctly until 25 min after his parents were served. We found ourselves apologizing to the waitress and not the other way around. Since then the food has taken a sharp downwards turn with every visit; dried out flavorless chicken, mushy 'off' tasting beef, gloppy rice liquefied beans, watery flavorless salsa, everything just seemed to be tasting less and less fresh. Just as noticable was the feeling of apathy nearly the entire staff seem to have adopted. We last visited our hometowns El Mezcal 3 and half months ago, and vowed to never return. Neither of us could think of a thing that tasted right or a positive quality in the service. On a whim, we stopped at the Wausau Restaurant while there and were rewarded with a upbeat, festive enviroment and staff. The food was beyond our hopeful expectations. We had forgotten how good it was , until that visit to Wausau's Storefront. It was worth the fuel and time spent to recieve the service and enjoy the food our hometown's version used to have.
If you own or manage El Mezcal, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.