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“Rude customer service on phone” 2 of 5 stars
Review of Country House Resort

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Country House Resort
3.0 of 5 Hotel   |   2468 Sunnyside Road, Sister Bay, WI 54234   |  
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Hotel amenities
Ranked #5 of 14 Hotels in Sister Bay
GreenLeadersSilver level
Grafton, Wisconsin
1 review
7 helpful votes 7 helpful votes
“Rude customer service on phone”
2 of 5 stars Reviewed July 2, 2014

We had been staying at the Country House Resort every year for about the past 15+ years. Always had an enjoyable stay in the past. However, my wife called the hotel the other day to find out about room availability for a few different dates and was treated very rudely by whoever took the call at the reservation desk. My wife was shocked by the way she was treated. It was as if my wife was greatly inconveniencing the front desk to check on a few different dates for availability. I should add that my wife is NOT a demanding person at all. If things were so hectic at the front desk, just tell us that it is very busy and offer to call us back when things settle down for you. Anyway, at the end of the call, when my wife said goodbye, the hotel employee simply hung up. We will be looking to make our reservations elsewhere.

Very disappointed.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CZC101, Owner at Country House Resort, responded to this review, July 4, 2014
I sincerely apologize. I am so very upset and disappointed to learn that you were treated rudely by one of our front desk staff. We take great pride in providing outstanding customer service to all of our guests and greatly value our many loyal and repeat guests. I know our manager Amy has reached out to you directly but I also want to use this forum to apologize and let you know that I agree with you completely. There are times when the the desk can be overwhelmed. As a small property our reservation calls are answered by the same person(s) that is assisting our guests on property in the office and lobby. As you indicated the way our staff is trained is to offer to call a guest back if we are very busy, and have too many calls on hold, or feel we can not provide excellent customer service at the time. Not only do we expect our staff to be courteous at all times but we are emphatic that we should bear the responsibility for any inconvenience and call you back, not ever ask a guest to call us back. I simply can not express how sorry I am that you had such a disappointing experience with us. I can assure you this has been addressed with our staff and sincerely hope you will allow us to demonstrate this was an isolated incident and you can count on us to deliver the service you have normally received over your 15 year relationship with the Country House. I sincerely hope you will give us another chance to serve you.
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256 reviews from our community

Traveler rating
    154
    64
    26
    8
    4
See reviews for
23
169
5
Business
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • French first
  • Any
English first
Chandler, Arizona
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 28, 2014

What a beautiful and picture perfect resort. Fantastic, comfortable beds. I could have slept the entire day. It's so relaxing. The view from the balcony was fabulous overlooking the lake. A perfect get-away, hide-away. Would defiantly return again and again!!

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CZC101, Owner at Country House Resort, responded to this review, June 30, 2014
Thank you for your review. We are so glad to hear that you enjoyed the resort's setting and peaceful, relaxing atmosphere. We look forward to seeing you again for another Door County getaway.
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Chicago, Illinois
Top Contributor
158 reviews 158 reviews
22 hotel reviews
Reviews in 37 cities Reviews in 37 cities
130 helpful votes 130 helpful votes
5 of 5 stars Reviewed June 23, 2014

My daughter and I have been going here for the last 4 years. We love it!!! Favorite things about it:

The breakfast served every morning from 7 to 10 a.m... Different kinds of cereals, toast, bagels, french toast that you can make, yogurt, Door County cherries, scones or muffins, hard boiled eggs, different cheeses, summer sausage, coffee, juice, milk.

It's right on the lake with a beautiful view from each room!

No children are allowed. I did not appreciate this, until I stayed there and realized how peaceful it was without screaming, splashing, and running up and down pool decks. Really very relaxing!!!

Beautiful landscaped grounds, complete with fountains, gorgeous flowers and beautiful views.

Out of the way, but centrally located for everything!

Large clean rooms, very accommodating housekeepers, helpful front desk staff, beautiful pool, and whirlpool!

Pet friendly, but no evidence of pets. The pets that stay here are very well behaved and quiet!

We will be back next year in our room 408 for lighthouse weekend as usual! :-)

Stayed June 2014, traveled with friends
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CZC101, Owner at Country House Resort, responded to this review, June 30, 2014
Thank you so much for taking the time to post a review of our property. We are so pleased that you and your daughter found us and have made the Country House your home during your Door County visits. On behalf of other potential guests I want to thank you for the information and details you provided. We know that travelers value each others perspective most of all. We certainly look forward to seeing you next spring and hope you can sneak in another visit in the fall. Thank you again for your kind words and for being a loyal repeat guest.
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Westfield,WI
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 17, 2014

Lovely place...just what we needed...peace and quiet. The busiest thing at the hotel was the fountain outside of our room. Close to town. Front desk was very helpful with any questions we had. Would definetely recommend.

Room Tip: Get a Lakeview room. Beautiful!
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CZC101, Owner at Country House Resort, responded to this review, June 20, 2014
Thank you for your review of our property. We are so pleased that you found our quiet, relaxing atmosphere the escape you were looking for. We look forward to seeing you again soon.
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New Holstein, Wisconsin
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 10, 2014

We stayed at the Country House Resort while attending a wedding north of Bailey's Harbor. We were about ten minute drive, but the difference in the weather was remarkable: much warmer, less windy; in late May that was a blessing. The Country House Resort is very convenient to both main highways, yet once you enter the grounds it is peaceful and serene. Our room was on the first floor, overlooking the Bay. The room was nicely decorated, and the bed was very comfortable. Our only regret was that our schedule did not permit us to stay and enjoy the Country House Resort for a longer time. We will definitely be back.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CZC101, Owner at Country House Resort, responded to this review, June 11, 2014
Thank you for your review and we are so pleased that you found us! We often describe the resort as "close to everything, yet away from it all" and I am glad you agree. Our location off the highway and on our 27 wooded acres and 1,100 ft or private shoreline truly affords us a peaceful and relaxing location. We are very grateful that you will be sharing your find of the Country House with your friends. We sincerely hope that you will be able to return soon for a longer stay to enjoy more of what the resort and Door County has to offer.
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Westchester, Illinois
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 10, 2014

My husband and I spent a long weekend at the Country House. We were so impressed with the beautiful location and the friendly manner of this resort we would surely recommend this place to our friends.

If we had a concern it would be and it is a matter of preference the bed was to soft for us. Everything else about the place was terrific.

Room Tip: We had a room overlooking the bay 1st floor the view was great. Other reviewer say the second floor...
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CZC101, Owner at Country House Resort, responded to this review, June 11, 2014
Thank you for posting a review of our property. I am so glad that you and your husband enjoyed your stay with us. I apologize that you found the bed a bit too soft and hope you were still able to get a good nights rest. We sincerely appreciate your recommendation of our resort to friends as this is our most valuable marketing tool. We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Contributor
18 reviews 18 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 9, 2014

I was treated to a stay at the Country House Resort for a special occasion. The location was kept a secret until our arrival.

We were greeted by Scott and Darcy and their warm smiles and friendly personalities set the tone for the remainder of the stay.

The grounds were impeccable with beautifully flowered landscaping and breathless views of the shores of Sisters Bay.

We stayed in the coach house and the accommodations were exquisite

To add to the charm of the place breakfast room and food was really among the best I have had in my travels.

It seems that this beautiful place attracted a very nice clientele. We met many a charming couple around the breakfast treats It had kind of a bread and breakfast atmosphere. Just a lot of smiles. Plenty of Chicago Bear fans to trade friendly jibes! :9)

I would recommend this place, beautifully overlooking the shores of the Great Lake to anyone who would listen to me carrying on.....

Enjoy.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CZC101, Owner at Country House Resort, responded to this review, June 10, 2014
Thank you so much for your lovely review and we are so pleased that we could play a part in your special occasion and surprise. A special thanks for your kind words about Scott and Darcie it means a great deal to our staff to be recognized. The Carriage House is a unique one of a kind accommodation that is enjoyed and requested by many repeat guests. We hope you will become one of those repeat guests and return to see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country House Resort

Address: 2468 Sunnyside Road, Sister Bay, WI 54234
Phone Number:
Location: United States > Wisconsin > Door County > Sister Bay
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Sister Bay
#2 Romantic Hotel in Sister Bay
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country House Resort 3*
Number of rooms: 46
Official Description (provided by the hotel):
TripAdvisor Certificate of Excellence Award winner - Enjoy a quiet, relaxing getaway at an elegant, adult, wooded waterfront retreat. Close to everything, yet away from it all. 46 rooms and suites, most with private balcony overlooking the rolling bluff, bay, fountains and gardens. Many with 2-person whirlpool, 2-person body spray shower and fireplace. Complimentary bikes, rowboats, tennis and an in-season European style buffet breakfast. Amenities include heated outdoor pool, whirlpool, sun deck, fishing dock and shoreline nature trail. Dogs accommodated is designated "dog friendly" rooms & suites. ... more   less 
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Also Known As:
Country House Hotel Sister Bay
Country Hotel Sister Bay
Country House Resort Sister Bay, Door County, WI

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