For years our large extended family has gotten together for New Years. Every year we have rented a house in the Dells but this year decided to try something new. Through searching we came across Blue Harbor. The website was gorgeous. We all agreed and booked a 4 bedroom villa.
Let's start with some positives. The water park was fun and the water park staff was friendly. The view was beautiful.
Now the meat and potatoes. We were told on the phone check in was at 4 but they might be able to get us in earlier. We arrived first at 2:30, checked in and were told the villa wasn't ready, they would call when available. While we waited, we walked around the facility and soon our entire party had arrived and were waiting in the lobby. When they say check in is at 4, they mean 4. Even with our group sitting feet away, the front desk still called at 4 (on the dot) to say the villa was ready.
They gave us a grounds map to get us from the lobby to our villa. Some of the streets on the map are mismarked so we found it on our own. The villa itself is outdated. For boosting a full kitchen, it skimps on what's included. Many of the kitchen cabinets were empty. There was no dishwasher soap, no dish soap, no dish towels and very few kitchen utensils and pans. Remember, this is a four room villa with 14 people. We called the front desk to get soap, dish towels and another pan. They arrived with travel size dish soap/dishwasher soap and said they didn't have kitchen towels. The refrigerator handle was a dirty, grimy grey. The bedrooms were a decent size but not clean. There was much dust along the headboards, and not all bedrooms had adequate blankets for winter. The bathrooms? A different story! Dirty. Both the master bath and other upstairs bath had incredibly moldy showers. The master bath whirlpool had caked, crusted dirt on the inside of the tub. The master shower had mold in the grout seams. The other upstairs bathroom had a chunk of hair in the hair dryer and wrappers behind the courtesy soap of the countertop. The shower was just gross. When water hit the wall adjacent to the shower head, dark, grey, flaky mold streamed down from behind the plastic shower surround into the drain. The villa parking was sparse. We were told there would be plenty of space with 5 spots. There are 5 spots for 4 villas to share, not for just the one villa.
The hotel boosts that there is laundry available free of charge in the villa. It doesn't inform that there is no laundry soap. They charge $1 for one small box.
We spent a lot of money for less than par accommodations.
If they are going to advertise with an upscale website, they better revamp and deliver an all accounts.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.