I don't even know where to begin. My family and I booked this place for a relaxing, beach weekend and this place cast a serious cloud over our time in Sheboygan (and this was our first experience here!). They gave us the wrong unit (street facing instead of river harbor), it smelled of stale smoke, was unclean (dried gum on the floor!), there were remnants of the previous occupant, there were no sheets for the pull out so my sister had to sleep on beach towels the first night, the bedroom was so small that we could barely squeeze my 3 year old son between the bed and the wall on his travel bed...there was a futon that had stains on it, a table with only two chairs so we had to eat on the futon (that would explain the existing stains!), the office was never open for check in or check out, there was no welcome information, the list goes on.
All of this aside, the pinnacle of the weekend was our encounter with the manager, Tiffany, who was not sober at the time. I don't know how long she's been in the job and don't care quite frankly, but her customer service left much to be desired as she was argumentative and unaccommodating to any of our troubles. At one point, she actually said to us "what do you want me to do?" Perhaps I should have suggested she book me a room somewhere nice instead!
Supposedly, she has credited me some money off my room, but the fact that my card was already charged for the full rate and without my approval (and no receipt to boot), I'll believe this when I see it. Overall, DO NOT STAY HERE, unless you are looking for a place for a weekend of partying with your buddies and could care less about your surroundings. Even then, it's overpriced for what you get.
- Official Description (provided by the hotel):
- Waterfront Villas on the Sheboygan River and Lake Michigan.Exquisite and spacious rooms with the best views in Sheboygan.50,000 square foot Indoor Waterpark passes included. Fishing charters right below your private balconies and U.S Open Golf Courses within minutes. Golf Digest ranks #3 destination in the United States.Located on Riverfront shopping district with many restaurants and activities. ... more less
- Also Known As:
- The Waters Edge Villas Hotel Sheboygan