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“Great Get Away for the winter” 4 of 5 stars
Review of Grand Lodge Waterpark Resort

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Grand Lodge Waterpark Resort
3.0 of 5 Hotel   |   805 Creske Ave, Rothschild, WI 54474   |  
Hotel amenities
Ranked #3 of 6 Hotels in Rothschild
Appleton, WI
Top Contributor
173 reviews 173 reviews
53 hotel reviews
Reviews in 70 cities Reviews in 70 cities
53 helpful votes 53 helpful votes
“Great Get Away for the winter”
4 of 5 stars Reviewed April 4, 2011

Bought the stay from Groupon and it was a wonderful get away. We have 2 teens and my sister and her 3 children (9,7,3) also came and we all had a great time. The rooms were amazing in the lodge and the waterpark was just big enough. The food in the restaurant was horrible. Thank goodness we had a coupon. We would go back again... just wouldn't eat there.

  • Stayed March 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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147 reviews from our community

Traveler rating
    87
    37
    14
    3
    6
See reviews for
88
7
4
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Minneapolis, Minnesota
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 6, 2011

The hotel has very friendly staff, very good service when we asked for more towels and was very clean. My daughter and my 2 grandchildren had a great time in the water park; we all enjoyed the various water pools and had a safe stay. We didn't take advantage of story hour or entertainment in the lounge, the kids were too busy playing in the water. We had a great deal from Groupon.com for the room and pool passes, normally the fee is $149.99, we paid $59.99.

  • Stayed March 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
1 review
4 of 5 stars Reviewed March 1, 2011

The staff was great. Our husbands went skiing and us girls needed something to do. We asked the Gal (Amanda) at the front desk where we could get our nails done. She recommended at GREAT place! The restaurant needs a better cook staff, go else where for your meals.

  • Stayed February 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcernFixer, Director Of Corporate Support Services at Grand Lodge Waterpark Resort, responded to this review, March 21, 2011
Dear Mew1999,
At one time I wondered why we called our Front Desk Staff ‘Travel Advisors.’ I have since learned the many ways they can help our guests find what they need in unfamiliar territory and your experience was a great example. Please know that we have revamped our food service program, including cook staff, and hope when you visit us again, you find we are now prepared to exceed your expectations. Thanks for staying with us and thanks for taking the time to send in a review.
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Dundee, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 27, 2011

Huge, clean rooms with an incredible staff willing to assist in any way possible. Conveniently located just South of Wausau with decent restaurant and attractions right there. We are already looking forward to our 2012 visit!

  • Stayed February 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Top Contributor
66 reviews 66 reviews
37 hotel reviews
Reviews in 40 cities Reviews in 40 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 26, 2011

We arrived after a terrible journey, the highway was down to 1 snowy lane. We drove slowly in our AWD SUV, many others didn't with a lot ending up in ditches! However, once we'd made it up the ramp to reception, on the 2nd attempt! We were greated by a very friendly young man. Yes, the room first allocated was wrong, but everything was quickly sorted out. Our room, (an expanded queen) was huge. We loved putting the fire on and chilling out. The water park was fun, it is a shame that no pools are open during the week, we would have loved a swim after our skiing at Granite Peak. We ate in the restaurant on our second night, using a voucher given at check in. Good food but we were the only people in the restaurant so it lacked atmosphere!
A good stay.

  • Stayed February 2011, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Green Bay, Wisconsin
1 review
1 of 5 stars Reviewed February 15, 2011

We purchased a Groupon for this location because of the great reviews about the Grande Lodge. We decided why not have a little vacation with the family. We checked in about 6PM on Friday 2/11. It wasn't listed anywhere on the Groupon site that we needed to provided another documentation of the confirmation, even though the code was listed on the reservation. So because this wasn't noted upfront, we asked for the hotel manager to inquire about this policy. The manager was a pompus arrogant,rude non-friendly, smart-mouth little man, who quickly walked pass us without ever greeting us and shouted as he was walking way "those are hotel policies". He was so quick that all we saw was the back of his head. This was the worst customer server we had ever experienced checking in and we both travel often. It is no wonder why this hotel isn't listed as a star hotel due to it's lack of customer service. The room was very sorry looking, cheap, the bathroom size was a joke. You literally had to stand in the shower in order to shut the door. You could hear every one walking and talking outside your door, funny thing is we were placed right next to the elevators, so imagine the noise of screaming kids at around 1 AM. There was no room services and the kitchens closed at 8PM, yet the bar stayed open later. It's amazing how much they were charging for the mediocre room we were staying in, I'm just glad we visited this sorry place for what we had to pay. Definitely will NOT recommend this place to friends or family, I would not want them to waste their time or money here, there are way too many nicer places in Wisconsin that they could room with than this place. It was a shame, we had very high hopes for this place. If I could give this hotel a zero rating I would.

  • Stayed February 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcernFixer, Director of Corporate Support Services at Grand Lodge Waterpark Resort, responded to this review, February 27, 2011
On behalf of every member of our management and staff, I can say without hesitation, that we join you in being extremely disappointed with the outcome of your experience. I sincerely and humbly apologize for your obvious disappointment. We have already taken steps to discuss with the entire staff all of the areas of concern that you expressed and I assure you that we will make every effort humanly possible to insure that a similar experience will not take place for any future visitor. I also want to thank you very much for sharing your concerns and thank you as well for your opening comment regarding “the great reviews about the Grand Lodge.” We take both the positive and the negative about our people and our facility very seriously and regularly monitor as many aspects as we can while seeking ways to improve. Again, thank you and our sincerest apologies.
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Green Bay, Wisconsin
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 7, 2011

The hotel is beautiful and very clean. The room was awesome and so much more than we expected. We found the staff to be very friendly and helpful. Chris checked us in and it was one of the fastest and smoothest check in I have had. The water park was great. Lots of tables and something for everyone. The hot tub age limits ( had to be 14 or older ) was okay with me and my 9 year old ... After all adults need their space too. No noise in the halls as others had mentioned. Will be going back!

  • Stayed February 2011, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcernFixer, Director of Corporate Support Servces at Grand Lodge Waterpark Resort, responded to this review, February 27, 2011
What better place for ‘Happy Campers’ to have a memorable experience than a family friendly Lodge themed hotel with a 50,000 square foot water park. We are so very pleased that you enjoyed your stay and anxiously await your return.
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Additional Information about Grand Lodge Waterpark Resort

Address: 805 Creske Ave, Rothschild, WI 54474
Location: United States > Wisconsin > Rothschild
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 6 Hotels in Rothschild
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Grand Lodge Waterpark Resort 3*
Number of rooms: 139
Official Description (provided by the hotel):
The Grand Lodge Waterpark Resort is a hotel located just outside of downtown Wausau, WI in the cozy neighborhood of Rothschild. The hotel is located near the Granite Peak Ski Area and has a reputation as one of Wausau's best hotels. The hotel offers everything that you need for a pleasant stay, including cozy rooms,food service, and Internet access. Our hotel is a unique destination with a "Northwoods" themed decor that is suited for business and pleasure alike. The Grand Lodge is home to one of Wisconsin's most exciting waterparks - Logger's Landing. This 50,000 square foot fun zone is full of excitement and adventure for the entire family. The Grand Lodge is one of the area's premier hotels. ... more   less 
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Also Known As:
Grand Lodge By Stoney Creek Hotel Rothschild
Hotel At Cedar Creek
Lodge At Cedar Creek
At Cedar Creek Rothschild

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