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“Outstanding!!!” 5 of 5 stars
Review of BEST WESTERN PLUS Campus Inn

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BEST WESTERN PLUS Campus Inn
100 Spring Street, River Falls, WI 54022-2467   |  
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Ranked #1 of 5 Hotels in River Falls
Cuba City, Wisconsin
Contributor
20 reviews 20 reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
“Outstanding!!!”
5 of 5 stars Reviewed January 30, 2014

The customer service was outstanding! Every employee was genuinel;y caring,nice and commited to making our stay the best it could be. Heated garage was fantastic feature during the polar vortex...this was awesome. The hotel looked newly remodeled. We had fantastic dinner at Juniors, their restaurant and lounge. We chose to have most of our meals at hotel rather than going out because the wonderful food quality at the restaurant---you could tell there was good quality ingredients and excellent culinary technique. Juniors bar fun atmosphere with very nice décor. This small town is lucky to have this great hotel...their staff really shines. They offer a variety of quick breakfast options, the waffles are fabulous...a must have! The room was elegant and very clean. You can tell the employees are happy and really care to make your stay the best it can. They really treated my husband and kids wonderfully at restaurant and throughout hotel..this really meant a lot to me!!! They are conveniently located right across street from campus. After I became more acquainted with the town the location is so great ...many different chain food options, nice grocery and several gas stations within the block. We dined at Juniors the first night and preferred to dine there the majority of our stay. The pool is small but adequate and a small hot tub. For a hotel their size it was a nice option and kids enjoyed. If in River Fallls or the Twin Cities this hotel will be my first and only choice ...number 1 because of their OUTSTANDING, Caring customer service. They were genuine and caring. Not fake, there is nothing better and more valuable than Good people doing Good. From the moment you arrive they Notice and Pay attention to you. They genuinely appreciate you choose them. It is refreshing and unforgettable.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPLUSCAMPUSINN, General Manager at BEST WESTERN PLUS Campus Inn, responded to this review, February 4, 2014
Dear Guest,

Thank you very much behalf of entire team of Best Western Plus Campus Inn for recognizing all my team mates. We are proud of working and serving our most valuable guests, who comes to visit campus, business or leisure. Each of us always ready to grab an opportunity to create a comfort zone for our guest. We are very glad that you and your family have enjoyed each section of the property. We are looking forward to welcome you again. I personally would like to thank you again for such a wonderful feedback and it is very encouraging to each of us.

Sincerely,
Mit Shah - GM
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75 reviews from our community

Traveler rating
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See reviews for
30
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
lacrosse, United States
1 review
4 of 5 stars Reviewed January 10, 2014

Our stay in River Falls was very satisfactory. Everything about this place was very good; the lobby, check in, lounge, and room amenities. The room we had was quiet and comfortable. I would recommend this hotel to anyone travelling in that area.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Louis, United States
1 review
5 of 5 stars Reviewed November 20, 2013

Very clean, comfortable room and helpful staff; conveniently located to UW Rivers Falls campus; would recommend for others traveling in the area and will be staying here again for campus/family visit days.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPLUSCAMPUSINN, General Manager at BEST WESTERN PLUS Campus Inn, responded to this review, November 22, 2013
Dear Guest,

Thank you very much for your kind words and feedback regarding your recent stay. As you have mentioned, we are across the university and we have special rate for the family who comes to visit the campus. We are looking forward for your future trip. Also you can leave the car in our under ground parking area and walk to the campus too.

Sincerely,

Mit Shah
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River Falls, United States
1 review
5 of 5 stars Reviewed November 4, 2013

Quaint town. There were not many sit-down restaurants besides 'bar' type restaurants. After walking up and down the main drag, we ended up eating at Junior's that is attached to the Best Western hotel. Food was amazing! I had Tuna Tacos and my co-worked enjoyed a Gyro Burger. Would definitely stay again.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPLUSCAMPUSINN, General Manager at BEST WESTERN PLUS Campus Inn, responded to this review, November 6, 2013
Dear Guest,

Thank you very much for giving your feedback and it is a big help to decide the course of action and give a boost to the entire team. We will pass your inputs to the restaurant operation. Looking forward to see you on your next trip.


Sincerely,

Mit Shah
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Fall River, WI, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 21, 2013

Family friendly, clean, with a good breakfast provided. Underground parking with a restaurant as part of the hotel. The food at the restaurant was very good with live music and no cover. Pool area small but nice. I will stay again. I had a minor reservation problem that was solved right away and the desk attendant was nice, and efficient. It was not a big deal at all.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPLUSCAMPUSINN, General Manager at BEST WESTERN PLUS Campus Inn, responded to this review, October 24, 2013
Dear Heidi,

Thank you very much for being our guest and for your feedback. We are just become Best Western Plus Campus Inn as a part of our commitment to bring consistant service and product to our guests. We are thriving to know each of our guest's feedback so we can correct any gray area. We look forward to your next visit!

Mit Shah
GM
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Ironwood
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed September 29, 2013

Booked a room at the hotel and I have never had any complaints. The staff are very pleasant and helpful. Had an issue with my fridge not working in the room and they were able to get a new one in there with no hassle. The only issue that I had a real problem is the parking. Accessible parking is near to nothing and when you are able to find one (the only one) there is a motorcycle in the crossed off area for the lifts in vans.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPLUSCAMPUSINN, General Manager at BEST WESTERN PLUS Campus Inn, responded to this review, October 24, 2013
Dear Linda,

Thank you very much for staying at the BW Plus Campus Inn and for giving us your feedback. The entire staff is most happy to hear you enjoyed your stay with us. We look forward to your next visit. We are also looking into the parking issue and will make sure the accessible parking is open for right person.

Sincerely,

Mit Shah/GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed September 15, 2013 via mobile

We stayed while a few weddings and a rodeo were taking place a few blocks away. The building was fairly quite. We stayed for a family gathering over the weekend, and the staff was so VERY friendly. I slept on a pull out couch and the front desk gentleman made sure I had plenty of bedding and was well taken care of.

The rooms were clean and decorated nicely. I never encountered housekeeping, but from what I saw of their work they are good at their job.
The pool was a bit small and the breakfast was a bit sparce, but the staff and location more than made up for these faults.
At check out we broke a bottle of beer and even after we were a bit rowdie the night before they were still so kind. The man at the front desk (who had also worked the night before and so I'm sure was in no mood for shenanigans) was still so kind and helped us clean it up telling us not to cut ourselves and that he would take care of it.
Thank you for the wonderful stay, everyone of the 14 of us enjoyed our stay and can't stop talking about the level of care the staff took of us.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPLUSCAMPUSINN, General Manager at BEST WESTERN PLUS Campus Inn, responded to this review, October 24, 2013
Dear Guest,

Thank you very much for very kind words and staying with us during your recent trip. Our staff is always ready to take an opportunity to serve our guest and making their stay most comfortable and enjoyable. Look forward to see you on your next trip.

Sincerely,

Mit Shah/GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Campus Inn

Address: 100 Spring Street, River Falls, WI 54022-2467
Phone Number:
Location: United States > Wisconsin > River Falls
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in River Falls
Price Range (Based on Average Rates): $
Number of rooms: 86
Official Description (provided by the hotel):
The BEST WESTERN PLUS Campus Inn, River Falls is now open in beautiful downtown River Falls. Our new facility will house not only the hotel and bar/restaurant, but also spacious banquet and meeting space. AnyTime Fitness is also located within the facility. Below ground parking garage as well as above ground parking will be available. The best benefit is that downtown businesses, shops, restaurants, and the university are all within walking distance. We are also excited to announce that the entire facility, including Junior’s Bar & Restaurant, is completely non-smoking! We are committed to being as “earth friendly” as possible. We feature a waste water natural runoff area as well as implement an extensive recycling program. ... more   less 
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Also Known As:
Riverview Hotel River Falls
Riverview Hotel And Suites

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