I begin this review by saying that I hate to travel. What I actually should say is that I hate staying at most hotels because I often have difficulty sleeping, so many hotels (even highly rated ones) can be kind of gross and service in America is really on the decline. So I don't travel much. I should also qualify my review by saying that I am actually a hotelier myself.
So, this past weekend, having to travel to Racine for a family function was met with a certain level of trepidation. And the lodging choices are not incredibly abundant. After careful analysis of my options, particularly the reviews here on tripadvisor, we chose the Racine Marriott hotel. (It's important to note that in 2010 for another family function a room at this hotel was chosen for us & the experience was less than stellar.)
I booked online, requesting a king bed on a high floor, away from the pool & elevators, etc... I also requested extra pillows. I received an automatic response with my confirmation that the king bed was guaranteed and that the other requests could not be guaranteed but the request would be "noted."
Upon arrival, we were met by three pleasant & professional front desk clerks. We were given our paperwork & we headed off to our 5th floor room that was definitely away from the maddening crowd.
I could certainly walk through every minute of our stay but it's probably best to paraphrase...
*The bed linens were very clean & not bleachy.
*The general appearance of the room was clean & tidy.
*Bathroom amenities were abundant.
*Bathroom linens were clean, fresh & of better-than-good quality.
*Hangers in the closet were not the dreadful kind that are attached to the rod but good quality wooden ones.
*Again - staff was incredibly pleasant & personable.
*A couple "stray hairs" from past guests in the tub. (I personally HATE this - if they can't see these on a smooth white surface what else did housekeeping miss???)
*The TV remote didn't work. (This really should not happen. Housekeeping should check things like remotes & that alarm clocks are shut off, etc... when they clean. It really takes just a few extra moments.) A phone call to the front desk & maintenance was there within minutes with a new one.
*Coffee condiments were "expired." Liquid creamer actually curdled in a cup of coffee. (I prefer not to spend a vacation sick from a cup of coffee. This was addressed with staff at check out & they assured us that ALL the condiment inventory on hand would be checked...)
Would most folks find a stay at this hotel a good experience? You bet. Would we stay there again? Sure. Could staff "tweak" a few things to be exceptional? Absolutely.
One moment of "above & beyond" - With our check-in paperwork was a small envelope that we actually forgot about until we arrived home. It was a hand-written note by the staff, welcoming us, noting the "quite floor" we requested, and encouraging us to contact them if needed. That is an incredibly positive & personal touch that did not go unnoticed. Good job, Mary Furey & staff, I'm sure we'll see you again...
- Official Description (provided by the hotel):
- The Marriott Racine hotel is situated conveniently between Milwaukee and Chicago and near Kenosha, Wisconsin, offering an ideal location for business and leisure travelers to the region. The hotel's beautifully renovated accommodations are complete with new flat screen televisions, new fitness center with state of the art cardio equipment, luxury bedding, high-speed wireless internet, and complimentary business center. The Marriott counts among Racine hotels with excellent proximity to the burgeoning arts community, Lake Michigan and local businesses. Nearby major companies include SC Johnson, Diversey Inc., Case New Holland (CNH), Putzmeister, Andis, BRP, Wheaton Franciscan Health, and All Saints. The brand new 20 & Oakes Bar and Grill features affordable dining in a relaxed atmosphere. Relax in Racine's largest indoor pool. Over 10,000 sq ft of flexible event space makes the Marriott popular among hotels in Racine, WI for weddings, reunions, meetings, spiritual retreats and conventions. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, Travelocity, Booking.com, Priceline, Marriott, Cheap Tickets, Odigeo, Hotels.com and Hotwire so you can book your Racine Marriott reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Racine Marriott Hotel Racine
- Marriott Racine