The air conditioner made loud noise all night. The walls were paper thin and we could hear everything said in the next room. At 5:00 in the morning the dog in the next room started barking. At 6:00 in the morning I had enough of the AC, barking dog and the most uncomfortable bed I have ever slept in and went to complain and ask for a refund. The front desk person told me that I had to wait for the manager and that she couldn't do anything about a barking dog. I sat in the lobby to wait for the manager, I tried using the vending machine and it didn't work and the front desk clerk answer to the problem was "I got aprisin out of there early". She didn't volenteer to come out and check out the problem with the machine. When the manager finally came in she also was not helpful. She too said they could not do anything about the dog unless it was barking at that minute and I should have complained and they would have moved us. I explained I did come out to complain and that having us change rooms at 5:00 in the morning was not the solution. I didn't know that I had to put up with a barking dog at a hotel!!! The dog owner should have had to move, not me. They then charged my credit card AND my husband's for the room. It has been a nightmare trying to get them to correct the error, they are blaming the credit card company and the credit card company say's that the hotel has to correct it. I just got finished listening to the manager talk to the credit card company and when I heard her ask the credit card company if it was their reponsibilty to fix it and they said yes, she quickly took me off speaker phone and put me on hold so that I couldn't hear the fact that yes the hotel had to correct the problem. The personnel at this hotel are rude and unhelpful.
- Also Known As:
- Governor Dodge Hotel Platteville
- Governor Dodge Hotel And Convention Center
- Governor Dodge Hotel