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“Nice property, but some issues.” 3 of 5 stars
Review of Wildwood Lodge

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Wildwood Lodge
2.5 of 5 Hotel   |   N14 W24121 Tower Place, Pewaukee, WI 53072 (Formerly Comfort Suites)   |  
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Hotel amenities
Ranked #1 of 4 Hotels in Pewaukee
Minnesota
Top Contributor
192 reviews 192 reviews
33 hotel reviews
Reviews in 72 cities Reviews in 72 cities
293 helpful votes 293 helpful votes
“Nice property, but some issues.”
3 of 5 stars Reviewed May 8, 2013

This is a nice property overall, but I think has some management issues. We had issues with both check in and check out, and it seems like they have random inconsistently enforced policies here.

We were part of a large wedding group so we got to talk to others to see how their experiences went, and others confirmed the same inconsistent policies we observed. For instance, many of us had to travel a long ways to get here (6+ hours) and some arrived before 4PM (check in time). Some were allowed to check in early, others were told to come back later . We were ones told to come back later (even though we were only about 30 minutes early at 3:30PM) , even though the people after us were allowed to check in early. It depended on which one of the front desk people helped you as to how they handled it. And the parking lots was not even 1/4 full at the time so they did have plenty of rooms available.

When we arrived, I was 4th in line. The 3 ahead of me were all checking out, even thought it was after 3PM, so they were allowed late checkout obviously. It took them about 15 minutes to get checkout out though, so the whole process was very inefficient.

As far as the hotel goes it is actually pretty nice overall, though there were some cleanliness issues (see the photo I posted with the gross vending machine with layers of dust inside). The breakfast area is nice as is the pool area.

The room was big and the beds were comfortable. The HVAC had issues (the wall unit did not work but the controls on the heater itself were working, even though the sign said not to use them).

This is in a nice area with a couple very good restaurants right next door, and also right by a gas station. Thanks for reading.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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72 reviews from our community

Traveler rating
    38
    23
    5
    3
    3
See reviews for
19
16
5
24
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
East Lansing, Michigan
1 review
5 of 5 stars Reviewed February 5, 2013

I've stayed here for business many times and this place ROCKS! The manager Jeff consistently goes out of his way to make my stay great. I love those warm cookies at the desk! Really helpful and nice staff. If anyone is looking for the revival of customer service, look no further! Thank you Jeff and team for everything you do to aid in my stay!

Room Tip: Tell the manager what you are looking for, he's GREAT!
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tinley Park, Illinois, United States
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 24, 2013

I stayed here because the Holiday Inn across the street was overpriced when I called. I'm so glad I checked out the Wildwood Lodge! From the beautiful lobby to the nicely appointed rooms, this is a hidden gem. Even though I was unable to give them my credit card number when I called for a room (I was driving at the time), they held a room for me until I got there, which was after 6:30 pm. I was warmly greeted by the woman at the front desk and they accommodated my request for a first floor room. She made a recommendation for a place to eat and even told me what she thought were the best things they served. I will definitely stay here again when I have business in the area.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waukesha, Wisconsin
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 23, 2013

My son turned 16 and wanted to stay in a hotel by a pool for a night. Being close we decided to try this hotel. When setting up registration the front desk associate was very courteous. When we came in to check in he remembered us and again was very friendly. The hotel is next to I-94 and easy to get to, there is a Machine Shed restaurant and also the Thunder Bay restaurant is walking distance to the hotel. The room had a small refridge which is nice to have. The only disappointment was the beds were extremely hard but for one night it was manageable. The hotel offered an average continental breakfast but nice. Location is also convenient to anyone who wants to travel to Waukesha for an event at the Expo center. Very close drive. Overall I will visit here again and if I have traveling relatives coming to the area, I will suggest this hotel to stay at.

Room Tip: Pool side rooms were convienant and noise was minimum.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Switzerland
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 11, 2012

We were on the second floor next to the elevator. There was a Christmas party on the basement level with a DJ. We could hear a lot of bass in our room and the smokers were outside our window from the party. They quickly moved us to two separate regular rooms. Thank you so much for making out stay enjoyable even with a little mishap. You guys are awesome!

Breakfast had tons of options and was VERY happy to see more then one healthy option as well!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 17, 2012 via mobile

Wow! Found this place on a trip advisor search. Seemed to have good reviews so we booked it. Was pleasantly surprised te rate was considerably less than the rates shown on trip advisor. Hot cookies on arrival. Staff was awesome! This will be our hotel of choice everytime we are in the Mileaukee area.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Michigan
Senior Contributor
43 reviews 43 reviews
35 hotel reviews
Reviews in 35 cities Reviews in 35 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 14, 2012

I stayed here in November on business and will be staying there on my return trip, I was very happy with everything. Hotel is next to I-94 and easy to get to, there is a Machine Shed resturant and also the Thunder Bay resturant adjacent to the hotel, both serve very good food with the Thunder Bay being more upscale. The hotel is clean, well cared for and the rooms are nicely laid out. There is a night light in the bathroom (always a plus) and the bathroom is well lit, small fridge in the room, very nice desk with flawless internet service and a comfortable bed. The feature a cash bar from 5-10pm, an above average continental breakfast (eggs and ham etc.). The staff is pleasant and helpful and go out of their way to make sure you enjoy the stay.

The only complaint is the glassware in the rooms, I prefer plastic disposable glasses (thanks to Date Line).

I very much enjoyed the stay and will be returning soon.

Room Tip: I would think all rooms are very nice.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wildwood Lodge

Address: N14 W24121 Tower Place, Pewaukee, WI 53072 (Formerly Comfort Suites)
Phone Number:
Location: United States > Wisconsin > Pewaukee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Pewaukee
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Wildwood Lodge 2.5*
Number of rooms: 94
Official Description (provided by the hotel):
Welcome to the Wildwood Lodge Pewaukee, WisconsinThe Wildwood Lodge Lake Country is ideally located off Interstate 94, just 20 miles from downtown Milwaukee. This Pewaukee, Wisconsin hotel is close to many attractions in Milwaukee, such as Miller Park, Wisconsin State Fair Park, the Harley-Davidson Museum, Miller Brewing Company Milwaukee Brewery, Henry Maier Festival Park and Marcus Amphitheater, and the Milwaukee County Zoo.•Complimentary deluxe continental breakfast•Complimentary wireless high-speed Internet access in all rooms and throughout the hotel•7-Layer Sleep System•Guest reception Monday – Thursday•Warm homemade cookies upon arrival•Indoor heated pool and hot tub, and 24-hour fitness center•Complimentary USA Today newspaper and local calls•24-hour coffee and tea serviceBusiness travelers will appreciate conveniences like access to copy and fax services. The on-site meeting rooms can accommodate about 90 people and nearby restaurants to handle your banquet and catering needs. We combine the warmth of a Northern lodge with state-of-the-art amenities to make this all-suite hotel a true getaway. Standard, deluxe, boardroom, extended stay and whirlpool suites provide a wide selection of accommodations to meet the needs of every traveler.The Wildwood Lodge is a smoke free hotel. ... more   less 
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Also Known As:
Comfort Suites Lake Country Hotel Pewaukee
Comfort Suites Pewaukee
Pewaukee Comfort Suites

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