This is a nice property overall, but I think has some management issues. We had issues with both check in and check out, and it seems like they have random inconsistently enforced policies here.
We were part of a large wedding group so we got to talk to others to see how their experiences went, and others confirmed the same inconsistent policies we observed. For instance, many of us had to travel a long ways to get here (6+ hours) and some arrived before 4PM (check in time). Some were allowed to check in early, others were told to come back later . We were ones told to come back later (even though we were only about 30 minutes early at 3:30PM) , even though the people after us were allowed to check in early. It depended on which one of the front desk people helped you as to how they handled it. And the parking lots was not even 1/4 full at the time so they did have plenty of rooms available.
When we arrived, I was 4th in line. The 3 ahead of me were all checking out, even thought it was after 3PM, so they were allowed late checkout obviously. It took them about 15 minutes to get checkout out though, so the whole process was very inefficient.
As far as the hotel goes it is actually pretty nice overall, though there were some cleanliness issues (see the photo I posted with the gross vending machine with layers of dust inside). The breakfast area is nice as is the pool area.
The room was big and the beds were comfortable. The HVAC had issues (the wall unit did not work but the controls on the heater itself were working, even though the sign said not to use them).
This is in a nice area with a couple very good restaurants right next door, and also right by a gas station. Thanks for reading.
- Official Description (provided by the hotel):
- Welcome to the Wildwood Lodge Pewaukee, WisconsinThe Wildwood Lodge Lake Country is ideally located off Interstate 94, just 20 miles from downtown Milwaukee. This Pewaukee, Wisconsin hotel is close to many attractions in Milwaukee, such as Miller Park, Wisconsin State Fair Park, the Harley-Davidson Museum, Miller Brewing Company Milwaukee Brewery, Henry Maier Festival Park and Marcus Amphitheater, and the Milwaukee County Zoo.•Complimentary deluxe continental breakfast•Complimentary wireless high-speed Internet access in all rooms and throughout the hotel•7-Layer Sleep System•Guest reception Monday – Thursday•Warm homemade cookies upon arrival•Indoor heated pool and hot tub, and 24-hour fitness center•Complimentary USA Today newspaper and local calls•24-hour coffee and tea serviceBusiness travelers will appreciate conveniences like access to copy and fax services. The on-site meeting rooms can accommodate about 90 people and nearby restaurants to handle your banquet and catering needs. We combine the warmth of a Northern lodge with state-of-the-art amenities to make this all-suite hotel a true getaway. Standard, deluxe, boardroom, extended stay and whirlpool suites provide a wide selection of accommodations to meet the needs of every traveler.The Wildwood Lodge is a smoke free hotel. ... more less
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- Also Known As:
- Comfort Suites Lake Country Hotel Pewaukee
- Comfort Suites Pewaukee
- Pewaukee Comfort Suites