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“Disappointed with bathroom cleanliness” 3 of 5 stars
Review of Holiday Inn Express Onalaska (La Crosse Area)

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Holiday Inn Express Onalaska (La Crosse Area)
2.5 of 5 Hotel   |   9409 Highway 16, Onalaska, WI 54650   |  
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Ranked #3 of 6 Hotels in Onalaska
Cedar Rapids, Iowa
Top Contributor
55 reviews 55 reviews
15 hotel reviews
Reviews in 28 cities Reviews in 28 cities
10 helpful votes 10 helpful votes
“Disappointed with bathroom cleanliness”
3 of 5 stars Reviewed October 11, 2012 via mobile

The bathroom had a a musty smell, shower head was discolored, and toilet tank dusty! The shower also had paint splatter and drained poorly. The room itself was oddly large and the bed frames seemed misfit for the mattresses. The front desk staff was friendly when I checked in though.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Onalaska (La Crosse Area), responded to this review, October 26, 2012
Dear EAW1228,

Thank you for staying with us and leaving a review. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments about the bathroom were very troubling and will certainly be looked into. Please accept my apologies for any inconvenience caused you.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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94 reviews from our community

Traveler rating
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    28
    26
    9
    2
See reviews for
38
17
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27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
Port Byron, Illinois
Top Contributor
66 reviews 66 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 10, 2012 via mobile

My wife and I are at the hotel now and are really enjoying our stay here. The rooms have the normal wear that you would expect from bring used. We haven't found anything that we were disappointed in. The bed does seem to be a little hard but we are used to a waterbed or pillow top mattress. Pluse we are here to we a doctor that is less than a mile away and they have us a jacuzzi room for $75 a night. Since we live about four hours from here we are staying a couple nights and finding plenty to do around town. I will add to my review after I have the breakfast, it sounds like most people really like it here. Oh and to add about the staff here, they have all been great. We got into town at 1230 and check in was supposed to be 3. They told us the room wasn't ready but the girl at the front desk tracked down a cleaning lady and she said they would clean our room next and to just give them about thirty minutes. They checked us in, gave us our key and the We went to grab a bite to eat and the room was in great shape when we got back.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
Top Contributor
96 reviews 96 reviews
51 hotel reviews
Reviews in 37 cities Reviews in 37 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed September 19, 2012

Have stayed at this Holiday Inn Express before because it's a pleasant place to stay BUT realized our room didn't have a working phone - not good in an emergency. When we turned on the unit to warm our room (it was a bit nippy in the morning) our smoke alarm started screeching immediately! And it smelled funny! When I reported it to the front desk that the smoke alarm went off, I was told that was because the heat setting in the unit hadn't been used for awhile. That might be a good answer but how would I know if it was a real problem. A smoke alarm screeching at 6:30 in the morning does make one wake up and wonder!

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 17, 2012

This Holiday Inn Express was quiet and very clean. We stayed a Saturday night and there seemed to be many families there. Their breakfast was excellent. Included in the buffet was sausage links, omelets, hard boiled eggs, as well as their signature cinnamon rolls and pancakes.
My room and paperwork were ready when I checked in at 2 pm.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DCA
Senior Contributor
31 reviews 31 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed August 26, 2012

I had a pleasant stay at the HI Express. I found it to be what I’d expect from this class of hotel. Not memorable for any reason good or bad but I would stay again. The building is a short drive from the airport and right off the highway, but it’s set back from the road so it’d be easy to miss if you didn’t know where to look. You could walk to the Olive Garden, and there are plenty of food choices across the street or in the nearby shopping center. There’s a gas station you can reach without getting on the main road that’s convenient for filling up on the way to the airport.

Check-in was fast, breakfast was available early in the morning, and I thought the staff in general was cordial.

The room was average. Clean but a little worn. One of the two beds had a depression in the center. The fridge was clean and I appreciated the microwave being in the room although I didn’t need it. The wi-fi was fast enough for my needs. The bathroom was clean on the surface. The underside of the toilet rim (see pictures) seems to indicate a more thorough job could be done.

Overall, I thought the HI Express was a good value for the price.

Stayed August 2012, traveled on business
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Saint Louis, Missouri
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 26, 2012

We were given spacious room with two queen beds and a couch/coffee table area at a very reasonable rate. The room was clean and well-maintained, and we had a comfortable, quiet sleep. The continental breakfast had a variety of choices and the staff was courteous and accomodating.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darby, Montana
Top Contributor
53 reviews 53 reviews
41 hotel reviews
Reviews in 43 cities Reviews in 43 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed July 24, 2012

Stayed here a few days and overall was not bad ( not great either ) I see from some of the other reviews the same things. Attention to detail would be nice ( the so-called desk chair was broken and when I turned it over to see if I could fix it to use I found a few years worth of cobwebs and egg sacks ) I had the do not disturb sign on the first morning there ( until around 11am ) and no housekeeping service for that day ( I guess they only hit there early in the morning ) after that I am sure the sheets were not changed until I left ( when in a hotel it is nice to say change the sheets every other day if you're there for a few days ) WIFI was slow so beware if you have updates to install. Over all I would have to rate this as an average property. Yes the A/C units were dated and did bring up the humidity in the room.

  • Stayed July 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Onalaska (La Crosse Area)

Address: 9409 Highway 16, Onalaska, WI 54650
Phone Number:
Location: United States > Wisconsin > Onalaska
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Onalaska
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Onalaska (La Crosse Area) 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
Stay Smart at the Holiday Inn Express Hotel in the Greater LaCrosse Area. Whether corporate or leisure travel brings you to our premiere location, our friendly and professional associates are sure to make you feel appreciated and welcome. The hotel is located just minutes from the Mississippi River, historic downtown LaCrosse and UW LaCrosse. Begin your day with our Express Start Breakfast Bar featuring our signature hot cinnamon rolls, and hot breakfast items such as scrambled eggs, sausage, bacon and biscuits with gravy. All of this plus fresh brewed Smart Roast coffee, juice, cold cereal, yogurt and bagels .Our newly renovated hotel features spacious, contemporary guest rooms with complimentary high speed wireless Internet access and local phone calls. Work out in our fitness center or relax in our heated indoor swimming pool and whirlpool. The Holiday Inn Express Hotel, Onalaska is located across the street (walking distance) from TGI Fridays, all guests receive a 15% discount with room key. For those who prefer to relax and dine in, Room Service is available from TGI Friday's Nightly 5pm-10pm On site meeting accommodations for up to 40 people. Stay 'smart' when you stay at the Holiday Inn Express Hotel. Pet Friendly Hotel! ... more   less 
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Also Known As:
Holiday Inn Express Onalaska (La Crosse Area) Hotel Onalaska
Holiday Inn Onalaska
Onalaska Holiday Inn

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