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“Probably won't go back” 2 of 5 stars
Review of Olympia Resort: Hotel, Spa & Conference Center

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Olympia Resort: Hotel, Spa & Conference Center
3.0 of 5 Hotel   |   1350 Royale Mile Road, Oconomowoc, WI 53066   |  
Hotel amenities
Ranked #3 of 4 hotels in Oconomowoc
Monroe wi
1 review
“Probably won't go back”
2 of 5 stars Reviewed September 27, 2011

We stayed two nights. There was way to much going on. It was loud and the doors slammed so it was loud in the hallway. The parking was awful... they had one whole lot blocked off for a harley event... and there were wedding going on so we had to park so far away it was ridiculous. We had to actually walk through the wedding party to get to our room...we felt stupid. From where you park.... to your room is like a mile. We were dead tired by the time we got to our room. The rooms are older. They were clean... but the bathroom is tiny...hardly move in there. I don't think we will stay there again.

Room Tip: Our view was of the back of a building. It really stunk.... pick a room that has some kind of view...
See more room tips
  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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189 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Any
English first
Top Contributor
113 reviews 113 reviews
24 hotel reviews
Reviews in 54 cities Reviews in 54 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed September 12, 2011

There was a lot of activity at the hotel and our hallway was very noisy. Doors slammy, people talking. It was inconsistent so management could not do much about it.

When in the Oconomowoc area, I heartily recommend stopping at the Java Hut for coffee and scones. Excellent coffee and service and one of the friendliest places I have been.

  • Stayed September 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 25, 2011

stayed here for a friends wedding. there was a huge block of rooms rented by friends and family and and party room (208) rented for an after party until 3am by the bride and groom. i personally had 2 rooms rented at over $100 each. "bouncer" looking guys patrolled the hallways 24/7 and consistently made us feel like we were doing something wrong, when all we were trying to do was celebrate the marriage of two people we care about.

as if that wasnt enough: our door was knocked on TWICE during our under 24 hour stay and we were accused of "smoking" and advised of a $250 fine, which i agreed to when i signed for the room at check in. I GOT IT!! no need to come to the room i paid for two times reminding me of the fine/suggesting that we were smoking in the rooms when we were not. not one person staying in our room was a smoker and the second lady that came in the morning before check out was a complete nasty "female dog". she told me she was the one who inspects the rooms and that she was going to inspect mine extra hard and if she finds evidence that we smoked ANYTHING we are getting fined. good luck, "FEMALE DOG"!! so now i take it she believes not only were we smoking in the room, but we were smoking some kind of drugs. talk about rude!!
WORST CUSTOMER SERVICE EVER. that is what we were...CUSTOMERS. not children in a school yard and not prisoners. i havent felt so "looked after" since i was in high school.
i cancelled all my credit cards since this hotel seemed so animate about wanting to charge me an extra $250 for a stay under 24 hours, for something that wasnt going on in my room. DO. NOT. STAY. HERE. by ANY means. even if your friends are having their wedding after hours there. it is SO not worth it and i can tell by the rating i am not the only one who had a bad experience at this awful prison like hotel.

  • Stayed July 2011, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed June 19, 2011

We've stayed at Olympia many times over the years because they have an outdoor pool area that is nice. Our recent trip makes us wonder if it is even worth it to return again. The best part about the resort is the outdoor pool.

Trouble began the minute we tried to check into the resort. The resort was busy with 4 weddings, so the wait to check in was quite long. After getting our keys, we proceeded to the room, which is at least a 5 minute trek. After getting to our room, we discovered that the room keys did not work. Oh boy....after a long trek back to the front desk we were finally able to get into our room. NOTE: This room key problem occurs frequently with this resort. We stay at other hotels quite often, so I know not to put the keys next to my cell phone or other electronics with batteries. The front desk offered no apologies, and told me to be careful because I had somehow demagnetized the keys. Upon returning to the room, I discovered they had kept my signed folio. I called down to the front desk and was told they didn't have it. I began to get worried as I did not want anyone else charging things to our room. Eventually, they found the folio and sent a desk clerk to deliver it to the room. The keys failed to work again in the afternoon, requiring another trek to the front desk.

Unfortunately, as the hotel was fully booked, we were given a room on the 4th floor. They are converting the 4th floor to apartments, so they only rent out those rooms when they are fully booked. We overheard the front desk clerk talking about this when we checked into the resort. Our room was a big disappointment. Although the rooms are very large, and include a big refrigerator, the decor has not been updated in years. The biggest problem was that the toilet had a bowl full of black mold, requiring another call to the front desk. They sent someone immediately to clean it, but it was disgusting to think about how long it must have been since someone used the room. Later that night, the sheets smelled dusty.

We spent some time at the pool in the afternoon. It was very nice as the pool is large and they have plenty of tables, chairs and loungers. They have a nice outdoor bar and grill with excellent hamburgers. They will take your order and serve you at your table, which is nice. We tipped $7.00 dollars when we ordered and another $5.00 when they refilled our drinks. We tipped generously as we appreciated the nice service. The problem arose when we closed out our tab. The server pointed to a sign and said that we needed to tip 15%. I reminded her that we had already tipped $12.00 for a $29 tab. She argued with me and told me that management would question why I had not included a tip on the tab. I advised her that they could call my room if they had any questions. I was flabbergasted at the audacity of this person. I used to work as a waitress and would have never acted in this way.

Later that same day, we had a group of people in the bar. They had four bartenders serving a relatively small bar area. They were unable to keep up with drink orders even though it wasn't very busy. It was even worse when the wedding receptions let out and the guests streamed into the bar. We had ordered a pizza that never arrived. After an hour, I inquired about the pizza and was told they were busy. I wanted to re-order the pizza and they informed me that they had stopped making them. This made no sense to me as the bar was now very crowded and others were also trying to order pizza. When I closed out the tab, the pizza was charged to the tab. They did remove the charge when I questioned it.

They have a lot of security on premises. I can understand with 4 weddings that it might be needed if lots of people are drinking. I would suggest that they should also focus on the regular staff. The front desk, while pleasant at check-in, seemed non-plussed at the problems we experienced with the room keys, the folio and the moldy toilet. All I would have appreciated was a little more concern about the problems. The server at the pool, while good at bringing the food and drinks, was rude about not having a tip on the bill when we had already tipped $12. The bar just needs to have more experienced bartenders. Four bartenders should have easily have handled the crowds.

Overall, this is large resort with lots of potential. They deperately need to update the rooms, even those not on the 4th floor. For years not, it seems the place has undermanaged. Their staff needs to be coached better on customer service.

  • Stayed June 2011, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange, California
Senior Contributor
41 reviews 41 reviews
27 hotel reviews
Reviews in 32 cities Reviews in 32 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed June 8, 2011

We spent a week at the Olympia for the Dachshund Club of America dog show. We had a "king suite", with a bedroom with king bed, 2 full baths, and a very large living room with a sleeper sofa, dining table, and wet bar area with microwave, sink and refrigerator. My husband and I stayed in the bedroom and a friend slept on the sofa in the living room. My only complaint about the room is that the mattress on the sleeper sofa was terrible. Since we had dogs in the room, all the furniture was covered with sheets and we put our own sheets on the bed. Sort of weird, but okay.

I wouldn't stay here otherwise but for a dog show, it worked out pretty well.

Room Tip: get a suite -- much nicer than a regular room
See more room tips
  • Stayed May 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Missouri
Top Contributor
168 reviews 168 reviews
106 hotel reviews
Reviews in 80 cities Reviews in 80 cities
115 helpful votes 115 helpful votes
3 of 5 stars Reviewed May 30, 2011

I only stayed one night and left early in the morning, so did not experience the whole resort setting. My bathroom was dirty, with leftover hairs and dirt in the sink and bathtub. The fixtures were old, the iron and ironing board were old, furniture, carpet, you name it. There was a newish flat-screen TV but I didn't watch it. The bed was comfortable. Being on the first floor there was a lot of noise outside the room in the hallway and outdoors. I suppose if you have a good reason to want to stay here - the resort or spa or location - it's acceptable but I'd look elsewhere if you want clean, modern facilities.

  • Stayed May 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed March 24, 2011

We received 2 free nights at an auction and were excited for a December get away at what we believed was a great resort. First, restaurants at the resort were closed. The only place to get dinner was a bar where the food was cold and stale. Second, the hallway going to our room had no heat and we pretty much had to put on jackets to walk to the pool. Third, the condition of our room was awful. Lights around the mirror in our bathroom were hainging out with exposed wires. We had a "suite" with a fold out couch. The bed on the couch was so bad that it could not be slept in. We had to put the mattress on the floor. Paint was peeling off the walls in both our room and the pool area. I would not recommend staying here to anyone.

  • Stayed December 2010, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Olympia Resort: Hotel, Spa & Conference Center

Address: 1350 Royale Mile Road, Oconomowoc, WI 53066
Location: United States > Wisconsin > Oconomowoc
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 hotels in Oconomowoc
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Olympia Resort: Hotel, Spa & Conference Center 3*
Official Description (provided by the hotel):
Come and experience the value of our resort retreat! The Olympia Resort: Hotel, Spa & Conference Center is located in Oconomowoc, Wisconsin between Milwaukee and Madison, and just minutes of I-94. Olympia Resort has become known as one of the Midwest's premier destinations for retreats, reunions, romantic getaways, weddings, meetings and conferences. Olympia is surrounded by recreational lakes, nature and bike trails, shopping, and an active community! Here at Olympia, you'll find a 17,000 sq. Ft. Spa and fitness center offering therapeutic whirlpool tubs, roman baths, saunas, indoor and outdoor pools, state-of-the-art strength and cardio equipment along with a menu of services offered by our certified therapists including massage, facials, body wraps, pedicures, manicures and more! We invite you to join us at Rick's Restaurant where we offer a daily breakfast buffet, Friday fish fry, Our onsite evening venue, Club Indigo, offers happy hour, daily drink specials, seasonal sports on the big screen, pool tables, darts, virtual golf simulator, seasonal comedy nights (April-October), Friday karaoke and a Saturday night DJ who is sure to get you out on the dance floor! We hope you'll consider a stay with us! Be sure to ask about our covered motorcycle parking (based on availability). Amenities are subject to change based on groups in-house. ... more   less 
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Also Known As:
Olympia Hotel Oconomowoc
Olympia Village

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