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“Great place to relax” 5 of 5 stars
Review of BEST WESTERN PLUS Concord Inn

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BEST WESTERN PLUS Concord Inn
2.5 of 5 Hotel   |   320 Front Street, Minocqua, WI 54548   |  
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Special Offer
Stay 2X get $50 gift card
Ranked #2 of 7 Hotels in Minocqua
Certificate of Excellence 2014
Elkhart Lake, Wisconsin, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Great place to relax”
5 of 5 stars Reviewed June 1, 2012

I have stayed at this hotel many times. the staff is very friendly, the rooms are always clean, the location is right downtown so you don't have to walk far to entertain yourself, go to a restaurant, or shop. Love the remodel. grat choices on the decor.

  • Stayed May 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michele320, Director of Sales at BEST WESTERN PLUS Concord Inn, responded to this review, June 5, 2012
Thank you for your comments regarding your stay at the Best Western Plus Concord Inn. And thank you for your return visit...we appreciate your loyalty! Our downtown location, cleanliness, newly remodeled interior, 2-for-1 drink specials at our Lounge, and enhanced hot breakfast - are definite advantages to staying at the Best Western Plus Concord Inn. We certainly hope you return again and provide us with the opportunity to serve you in the future. Thank you for choosing the Best Western Plus Concord Inn of Minocqua.
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193 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
Scottsdale, Arizona
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 21, 2012

First time in Minocqua and stayed at the Best Western Plus Concord Inn. They advertise themselves as a very clean hotel. They are indeed clean and neat. Staff is extremely friendly, helpful and informative. The room was clean, neat and refurbished. Exactly what you want in a room. What got my attention was the "Clean" TV Remote. I usually travel with a baggie to cover the remote since most places never clean the remotes. So this attention to the remote was refreshing and gave me such a positive response to their advertising that they truly do take time to really clean their rooms.

The hotel is conveniently located for walking to stores and eatery. Can't wait to go back and spend more time there.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michele320, Director of Sales at BEST WESTERN PLUS Concord Inn, responded to this review, May 22, 2012
Thank you for your comments regarding your stay at the Best Western Plus Concord Inn of Minocqua. We are pleased that you enjoyed your stay, our staff, and felt comfortable in your “ultra-clean” room! The Clean Remote is a very popular addition to our rooms. Clean Remotes do not have the grooves and indentations that standard TV remote controls have; so Clean Remotes provide our housekeepers with the opportunity to completely disinfect the remote control. Thank you for choosing the Best Western Plus Concord Inn of Minocqua.
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Edgerton, Wisconsin
2 reviews
5 of 5 stars Reviewed May 20, 2012

Excellent, stayed there before and was completely satisfied so thought I would try it again when I was in the area and I was not dissapointed! Rooms are very clean, beds are comfortable, service is EXCELLENT! Pool is very clean. The staff are very accommodating! I will stay again when I am in the area.

Room Tip: stayed on first floor, stayed on third floor no problems either time
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  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michele320, Director of Sales at BEST WESTERN PLUS Concord Inn, responded to this review, May 22, 2012
Thank you for your comments regarding your stay at the Best Western Plus Concord Inn of Minocqua. We are pleased that you enjoyed your stay, our staff, and felt comfortable in your “ultra-clean” room! The “Clean Remote” control is a very popular addition to our rooms. Clean Remotes do not have the grooves and indentations that standard remotes have; so Clean Remotes provide our housekeepers with the opportunity to completely disinfect the remote control. Thank you for choosing the Best Western Plus Concord Inn of Minocqua.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Capron, IL
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 9, 2012

Hotel is very nice - here in early April and it's a ghosttown. Website said hotel on site, not true - lounge with frozen pizzas, that's it. Many restaurants closed til tourist season so hard to find places to eat meals.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michele320, Director of Sales at BEST WESTERN PLUS Concord Inn, responded to this review, April 17, 2012
Thank you for your comments regarding your stay at the Best Western Plus Concord Inn. We are very pleased that you enjoyed your experience at our hotel, but we’re truly sorry that you came at a time when so many local restaurants were closed. Minocqua restaurants do, in fact, close for a brief time for “deep cleaning” after our Winter guests visit and before our Summer visitors come to Minocqua. We were unaware, however, that so many restaurants closed at the same time. You have our commitment that your comment will be brought to the attention of local businesses and a suggestion will be made that restaurant closings for “deep cleaning” be staggered - that way it’s not so difficult to find a place to dine. As you indicated, Revere’s Lounge, which is on our property, is a tavern with pizza selections only. We hope that you return to the Best Western Plus…and to Minocqua…so that you may have the opportunity to enjoy the Northwoods and all it has to offer. Thank you for choosing the Best Western Plus Concord Inn of Minocqua.
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Brookfield, Wisconsin
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
Reviews in 27 cities Reviews in 27 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed March 4, 2012

As we drove into the parking lot, we were greeted by the sign which read "Welcome Waupun Squirts" I got this uneasy feeling that the motel was going to be overrun with some sort of children's team staying there for a weekend tournament. While I can't say anything negative about the quality of the room, the cleanliness of the room or facility, or the quality of the breakfast, my comments are geared to the management and staff. Especially the awful bartender on duty Friday night. If you know in advance that you have a children's hockey tournament and a portion of your place was reserved for these little brats, why didn't you have another staff person present to patrol the halls, game room and pool to keep the kids from running and screaming up and down the stairway and halls ? It never ceases to amaze me that a motel will allow a children's team to overtake their establishment and intrude upon the rest of the paying guests with a bunch of precocious parents that think they are in charge and own the place and think it's funny to let their spoiled brats run all over the place. If you could have heard the comments from the other paying guests at your continental breakfast Sunday morning about how you allowed a bunch of brats to run up and down the halls and stairways until late into Saturday night, your ears would have been on fire. Several guests were very upset that they had to pay good money to have to put up with that. You had a bunch of drunk hockey parents with their cooler full of beer siting around and hogging the hot tub both weekend nights. Seriously, you allowed this team to overtake your facility and your staff just looked the other way. I know from being in the motel business for over 6 years that when you have something like this going on, you need an extra person on duty to keep your place in control. Friday night in the Revere bar was the loudest most obnoxious crowd I've ever heard in a motel cocktail lounge. You had an awful bartender that kept turning the music up louder and louder until you couldn't even hear yourself. My wife and I were sitting in front of the fireplace trying to enjoy the beautiful lobby you have and we had to leave because we couldn't even have a conversation from two feet away. It was THAT loud. I couldn't believe how loud the bar was and felt sorry for any of the rooms that were above or near the lounge. It was like a regular tavern with a bunch of drunken loud mouth buffoons. While I'm all for having a good time at a tavern, I don't expect to see this at a motel cocktail lounge where you have paying guests that are trying to get to sleep, and this was at 11 pm. We will come back and stay at your place when we come to Minocqua, but you can be assured that I'm going to ask in advance if you've booked any type of children's team and if so.. I'm going somewhere else. My advice is to not let this team ever back in your motel. They were awful and intruded upon the rest of your paying guests.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michele320, Director of Sales at BEST WESTERN PLUS Concord Inn, responded to this review, March 6, 2012
Thank you for your comments regarding your stay at the Best Western Plus Concord Inn. While we appreciate your kind words regarding the condition and cleanliness of our newly renovated facility, we truly apologize for the noise disturbances you experienced during your stay. Further, we are sorry that our staff did not respond to your concerns in a manner acceptable to you. I can assure you that all of your comments and concerns will be addressed with all staff – because we see this is an opportunity to increase awareness for every staff member. We are pleased to hear that you are willing to return to our hotel and allow us another opportunity to serve you and provide you with a superior level of service – the kind that you deserve – and the kind that we are accustomed to delivering. Thank you for choosing the Best Western Plus Concord Inn of Minocqua.
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Portage, Wisconsin
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 28, 2012

We stayed here for 2 nights last Fall. It is a very nice, clean hotel with very nice helpful staff. The only problem for us was the very small bathroom. The sink/vanity are in the main room almost at the foot of the bed. It was hard for me to get ready in the morning without disturbing my husband.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michele320, Director of Sales at BEST WESTERN PLUS Concord Inn, responded to this review, March 6, 2012
Thank you for your comments regarding your stay at the Best Western Plus Concord Inn. We are sorry that you didn’t find your room large enough to suit your needs. We have a multitude of room types and sizes – and perhaps different room type would make a future stay at our hotel more comfortable. We hope you will grant us an opportunity to serve you again. Thank you for choosing the Best Western Plus Concord Inn of Minocqua.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 20, 2012

The hotel was centrally located in downtown Minocqua. It was clean, modern and updated. We were on the third floor and the floors and bed creaked, but I'm sure it is an renovated older hotel. Our room had a queen size bed with a small sofa bed and table and chairs. The bathroom was modern with marble-like counters. The pool area was small, but clean; we did not use it but you can see it from the lobby. They gave us buy one get one free drink coupons for the bar. The breakfast was good, had a variety and the gentleman worked hard to keep in clean and stocked. In the morning, someone walking in the hallway woke me, so the walls/doors are thin. We were able to bid on priceline for this hotel which was listed as 3.5 stars and I would say it's more a 3 star. It was perfect for a one night stay!

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michele320, Director of Sales at BEST WESTERN PLUS Concord Inn, responded to this review, February 21, 2012
Thank you for your comments regarding your stay at the Best Western Plus Concord Inn. We apologize for any noise disturbances you may have experienced while you were with us. You are correct in that the BWP is a newly renovated hotel. We just finished renovating every one of all 52 rooms - less than four years ago! We are glad you enjoyed our breakfast; it was recently enhanced to include a couple of brand new hot items. We are pleased that you noticed the hard work of our breakfast attendant; he is wonderful member of our staff. We hope we have the opportunity to serve you again. Thank you for choosing the Best Western Plus Concord Inn of Minocqua!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Concord Inn

Address: 320 Front Street, Minocqua, WI 54548
Phone Number:
Location: United States > Wisconsin > Minocqua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Minocqua
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Concord Inn 2.5*
Number of rooms: 52
Official Description (provided by the hotel):
We are located downtown Minocqua, across the street from the beaches of Torpy Park and within a half block of many unique shops, dining, and area nightlife. ... more   less 
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Also Known As:
Best Western Minocqua
Minocqua Best Western

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