So I've been coming to Kiku at least once a month since I moved to Milwaukee about eight months ago. Up until now, I've always dined in and had a really positive experience. This review is not about dining in at the restaurant. This review is about their delivery service through their website.
The key fact is that I didn't get my food for two hours. Two hours. I ordered veggie spring rolls and three basic maki rolls, and I live less than a mile away. (I normally walk, but I didn't want to commit that much time on this occasion.) I called after an hour and a half to ask where my food was, and I heard the woman who answered say to a co-worker that she didn't see my order anywhere in the system. She then told me that there was an issue with the delivery man, and that my food would arrive in a half hour.
When the delivery person arrived, he was from a third party, not from Kiku. He said there was a delivery fee still owed, but didn't seem surprised when I told him that there shouldn't be one. He said that they had probably called him after I called them, that he had actually paid for my order himself, and that he would go argue with them about the delivery fee. I felt badly for both of us.
Needless to say, my appetizer and my sushi were both approaching room temperature upon arrival.
My suggestion: If you want delivery, get it somewhere else.
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