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“Great people - leaky toilet” 3 of 5 stars
Review of BEST WESTERN PLUS Milwaukee Airport Hotel & Conference Ctr.

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BEST WESTERN PLUS Milwaukee Airport Hotel & Conference Ctr.
3.0 of 5 Hotel   |   5105 S Howell Avenue, Milwaukee, WI 53207-6109   |  
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Ranked #17 of 53 Hotels in Milwaukee
Columbus, United States
1 review
“Great people - leaky toilet”
3 of 5 stars Reviewed July 23, 2013

Enjoyed our stay but had to deal with a leaky toilet all weekend. Was never offered to move rooms and was not comp'd by the hotel for anything. Dated carpeting in the rooms to a point that there we had what appeared to be road bumps in our room from the carpet being so stretched out. The pool was nice but you had to walk carefully because the tile was slick and you could fall. Staff was very friendly and Milwaukee is a great city.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestwesternPLUS, Guest Relations Manager at BEST WESTERN PLUS Milwaukee Airport Hotel & Conference Ctr., responded to this review, July 26, 2013
Glenn, Thank you for taking the time to share your experience. I'm sorry you had to deal with a leaky toilet during your stay. Please contact me so I can ensure the issues with your particular room have been addressed. I would also like to get your contact information as I would like to extend a discount towards a future stay with us at our award winning hotel so we can have another opportunity to deliver a superior experience. I'm honored you enjoyed the service extended by our friendly staff and I know they would join me in encouraging you to visit our wonderful city again soon.

Sincerely,
Chad A. Johnson
Hotel Operations Manager
414-769-2100, ext 306
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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457 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
1 review
5 of 5 stars Reviewed July 18, 2013 via mobile

We recently held our annual conference at this location. I was amazed at how the staff bent over backwards to please us. The sales staff, the conference set up team and the front desk WOW!! I have no words to say thank you enough. Thank you for accommodating our unexpected large numbers. I would recommend this hotel and on our next trip here we will most assuredly be at your facility

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestwesternPLUS, Guest Relations Manager at BEST WESTERN PLUS Milwaukee Airport Hotel & Conference Ctr., responded to this review, July 26, 2013
Thank you for taking the time out of your busy day to share your experience at our Best Western Plus Milwaukee Airport Hotel. A while back Best Western International set a goal to lead the industry in superior customer care. Reading your review describing the outstanding level of customer service you received helps remind me of how lucky we are to have the staff we do and serves as a reminder that they are living Best Westerns's philosophy of I-Care everyday. I'm delighted our stellar sales staff was able to help plan and ensure the successful execution of your function, whether it's a small meeting or a large conference, they're always up to the task. We don't want you to worry about anything but getting down to the business that will help drive your organization forward. Looking forward to hosting your next meeting or business stay here in Milwaukee. Thanks again for taking the time to share your wonderful experience.

Sincerely,
Chad A. Johnson
Hotel Operations Manager
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Milwaukee
1 review
5 of 5 stars Reviewed July 18, 2013

What a great place to stay. All the staff greated us with a smile and hello. Everyone went out of their way to be helpful. Walter was just great. He took care of any set up we needed for our event. Stacey and all the banquet staff were super. Never had a server like Stacey at a banquet. She was right on top of everything. Chrissee at breakfast was always smiling and cheerful and what a super breakfast. Everyone at the hotel was on the top of their game. Room was clean and quiet. Just a great place.

Room Tip: Our room on the West corridor was very quiet.
See more room tips
  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestwesternPLUS, Guest Relations Manager at BEST WESTERN PLUS Milwaukee Airport Hotel & Conference Ctr., responded to this review, July 26, 2013
Charles, Thank you for taking the time to review your experience at our award winning Best Western Plus Milwaukee Airport Hotel & Conference Center. I'm delighted you had an outstanding experience with our hotel and conference facility. We strongly believe in going above and beyond to make sure your receive superior customer care and with Stacy, Chrissee and the rest of our friendly staff, we are able to bring a level of hospitality rarely experienced today. Without our awesome team we know there would be no way to achieve our goal of making you feel at home while you're away. Thank you again for taking the time to share your experience and we hope you return soon.

Sincerely,
Chad A. Johnson
Hotel Operations Manager
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Sandy, Utah
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed July 18, 2013 via mobile

We called the day prior to our stay to confirm they had a complimentary breakfast and airport shuttle. When we arrived we were told the shuttle was only available at 6am, same time as the earliest breakfast. There was a bag of garbage behind the curtains. Not a "plus" hotel.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestwesternPLUS, Guest Relations Manager at BEST WESTERN PLUS Milwaukee Airport Hotel & Conference Ctr., responded to this review, July 26, 2013
Thank you for taking the time to provide feedback about your stay. I'm sorry your we were not able to deliver the superior care we strive to deliver every day. While we never want you to have an issue with your room, we know sometimes it's possible for us to fall short. In the future please contact our front desk right away with any concern and our friendly staff will go above and beyond to make it right. Our complimentary shuttle service runs 24 hours a day in half hour intervals to the airport and every 15 minutes for your return to the hotel. While it is a first come first serve for scheduling, we try our best to accommodate with extra times if need be. I hope you will consider staying with us again so we can have a chance to deliver superior customer care.

Sincerely,
Chad A. Johnson
Hotel Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thailand
Top Contributor
64 reviews 64 reviews
29 hotel reviews
Reviews in 37 cities Reviews in 37 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed July 17, 2013

Quick and polite check in even though there was a line at the check in area. Lots of parking. Room was big and clean and bright. The bathroom was big and clean and bright. Breakfast was fantastic! The restaurant has many tables and they provide real plate and glass for us. The servers were pleasant and polite. The hot food was steaming hot. I love the soft chewy cookies.
Quick check out. It is so close to the airport that It was a bonus for me to catch my early morning international flight.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestwesternPLUS, Guest Relations Manager at BEST WESTERN PLUS Milwaukee Airport Hotel & Conference Ctr., responded to this review, July 26, 2013
Thank you for taking the time to review your wonderful stay at our Best Western Plus Milwaukee Airport Hotel. I'm pleased you enjoyed your accommodations and found your room big, bright and clean. I will make sure to pass on thanks to our friendly hotel and Aviator Sports Bar & Grille Staff. We hope you return soon to enjoy our new menu that should be launched shortly. Looking forward to your next stay in at our hotel. Hopefully next time you can stay a little longer and enjoy our tropical atrium or one of the wonderful summer festivals at Milwaukee's lakefront.

Thanks again for your review,
Chad A. Johnson
Hotel Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, United States
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 15, 2013

Hotel staff was the most pleasant I have ever come across. Every one of them went out of their way to make sure we were greeted and asked if we needed anything. Chrissee at the morning breakfast bar was excellent as was Walter the man who did the set ups for our meetings.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestwesternPLUS, Guest Relations Manager at BEST WESTERN PLUS Milwaukee Airport Hotel & Conference Ctr., responded to this review, July 18, 2013
Dear Bill, Thank you for taking the time to review your stay at our award winning Best Western Plus Milwaukee Airport Hotel. We strive every day to live Best Western's goal to lead the industry in superior customer care. Luckily we have an amazing staff to deliver a type of service rarely experienced these days. We prefer you feel like a guest rather than just another customer. I'm proud that Chrissee and Walter were there to greet you warmly and make sure you were always taken care of during your meeting and stay. Our friendly staff await your return!

Sincerely,
Chad A. Johnson
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cincinnati, United States
1 review
4 of 5 stars Reviewed July 15, 2013

I would prefer check in to be before 3:00pm, but understandably the is a very busy hotel and needs the time to clean from previous guest. Breakfast was a bit bland, pool was great, room was good. On a scale 1-10, my family rated our experience an 7+

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestwesternPLUS, Guest Relations Manager at BEST WESTERN PLUS Milwaukee Airport Hotel & Conference Ctr., responded to this review, July 18, 2013
Audrey, Thank you for taking the time to review your stay at our award winning Best Western Plus Milwaukee Airport Hotel. I'm sorry you did not enjoy your breakfast. We always want to make sure your start your day off right with one of our free breakfast options. Next time I encourage you to take advantage of our new A la carte menu that includes made to order omelets and other flavorful options. Also, we gladly accept early check-in requests. Just mention it to your reservationist and we will do our best to accommodate. Thank you again for reviewing our hotel.

Sincerely,
Chad A. Johnson
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Milwaukee Airport Hotel & Conference Ctr.

Address: 5105 S Howell Avenue, Milwaukee, WI 53207-6109
Phone Number:
Location: United States > Wisconsin > Milwaukee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Milwaukee
#16 Business Hotel in Milwaukee
#20 Romantic Hotel in Milwaukee
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Milwaukee Airport Hotel & Conference Ctr. 3*
Number of rooms: 139
Reservation Options:
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Also Known As:
Best Western Plus Milwaukee Airport Hotel Milwaukee
Best Western Plus Milwaukee Airport Hotel And Conference Center
Best Western Airport Hotel
Best Western Milwaukee
Milwaukee Best Western

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