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“day for swimming” 4 of 5 stars
Review of BEST WESTERN PLUS Milwaukee Airport Hotel & Conference Ctr.

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BEST WESTERN PLUS Milwaukee Airport Hotel & Conference Ctr.
3.0 of 5 Hotel   |   5105 S Howell Avenue, Milwaukee, WI 53207-6109   |  
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Ranked #18 of 52 hotels in Milwaukee
Milwaukee, Wisconsin, USA
1 review
1 helpful vote 1 helpful vote
“day for swimming”
4 of 5 stars Reviewed December 21, 2012

I try to take my kids to this hotel about two to three times a year just for swimming. There are other hotels in the area but they either have a "water park" which is usually just a kids area or the water feature to the hotel is crazy expensive. I enjoy best westen. Good rates and decent service. I was a little bothered by this last trip however. When the front desk asked me what brought me in today I specifically said "my kids want to swim.". After we went up and dropped our bags in our room we went to the pool only to find out that the pool was closed! I went back to the front desk and asked how long before the pool would be open and a different attendant said he didnt know and would have to wait on maintenance to let him know. I let him know the only reason I came in that day was to swim. I own my home I don't need a place to sleep. I asked if he could contact maintenance and ask approximate what time so I knew whether or not to even stay. They informed me the water is not warm but if we wanted we could swim. I asked my kids and of course they wanted to give it a try. So we did. It was freezing! But my kids were happy and continued going from the pool to the hot tub. Then to top it off my son slipped and cracked his head open. Resulting in a trip to the emergency room and stitches to the back of his head. We left in a hurry and didn't even get to sleep there so the kids didn't get to have an awesome time as normal but overall it was decent because they were near a pool and that made them happy.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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330 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Milwaukee, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 18, 2012

Becky at the front desk takes care of any needs or questions that arise. I stay there once a week every week and Becky handles check-in and reservations with ease and efficiency. Her smile is contagious and she is VERY courteous. She makes you feel at home the moment you walk through the door!!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestwesternPLUS, General Manager at BEST WESTERN PLUS Milwaukee Airport Hotel & Conference Ctr., responded to this review, January 4, 2013
Thank you for your kind review. I'm honored we are able to meet your needs as a business traveler and honored that you have chosen to highlight Becky in your review. Our culture is one of genuine hospitality; our goal, to make sure you feel like a guest on our home, not like just another customer. With Becky's outstanding southern hospitality helps us achieve that goal helps get us a step closer to Best Western's goal of leading the industry in superior customer care. Thanks again for your review!

Sincerely,
Mark A. Johnson
Vice President/General Manager
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Spokane
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 10, 2012

My first trip to Milwaukee on business. Shuttle service from the airport was prompt at 9 PM. This hotel sets the example for hospitality! The hotel owner, management and staff took good care of our large group while we utilized meeting space to work on an important project. A nice breakfast is included with your stay. One lunch in the bar and grill. Second lunch was brought into our meeting room and the food was awesome, just like our dinner the night before which was served as if we were in a four star restaurant.

Room Tip: Several guest rooms open to the pool area which is very inviting.
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestwesternPLUS, General Manager at BEST WESTERN PLUS Milwaukee Airport Hotel & Conference Ctr., responded to this review, December 15, 2012
We are honored to hear your impressions. I will be sure to pass on your compliments to our staff, especially to Chef Ryan. We regularly receive compliments on his made from scratch menu items and the superior service in our restaurants but I know the staff will be delighted to hear that this high praise came from your particular group. We hope to have you again soon. Remember that we can accommodate banquets and meetings of all sizes whether in one of conference suites or our grand Mitchell Ballroom; we are always ready to serve your needs. Finally, but most importantly, we know hospitality is a way of life and it is one we strive to live every day at our award winning Best Western Plus Milwaukee Airport. Thank you for assuring us we are meeting our goal.

Sincerely,
Mark A. Johnson
Vice President/General Manager
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Ishpeming
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 10, 2012

Looking for a clean, comfortable place to stay while traveling through Milwaukee, just look to the Best Western Plus Milwaukee Airport hotel. Service is above and beyond; rooms are clean and comfortable; pool area is fabulous and the included breakfast is the best around.

Room Tip: Pool side is always nice
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestwesternPLUS, General Manager at BEST WESTERN PLUS Milwaukee Airport Hotel & Conference Ctr., responded to this review, December 15, 2012
Thank you for your kind review. I am pleased you found our hotel to be a place of superior service with clean and comfortable accommodations. Truly superior customer service is a dying thing and that's why we have made it our utmost priority, ensuring sure you feel like a guest, not a simply a customer, when you are in our care. Did you get a chance to enjoy any of our new hot made to order breakfast items? The Denver Omelet is a must try item. Our entire staff look forward to your return, which we hope will be very soon.

Sincerely,

Mark A. Johnson
Vice President/General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 25, 2012 via mobile

We showed up with a reservation the night before an early flight, had dinner and went to bed. Our shuttle in the morning was on time and super quick. After our long flight back from Puerto Rico, we were ready for some sort of delay at theairport, but I called as soon as we landed, and the shuttle was there before we even got out to meet it. Our driver, Rico, circled back to pick us up, and had us back to our truck ASAP. He even remembered us from the departure - super nice kid. The hardest part was our drive home. I will absolutely stay here if I ever need to park and fly again.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestwesternPLUS, General Manager at BEST WESTERN PLUS Milwaukee Airport Hotel & Conference Ctr., responded to this review, November 29, 2012
Thank you for taking the time to review our property. You made the right choice selecting our Stay and Fly Package! Being an airport property we pride ourselves on prompt shuttle service. When you’re this close, who wants to wait? Next time consider staying after your return flight too; that way you can wake up, enjoy our complementary hot American buffet style breakfast and get on the road home fully re-energized. I will pass your kind regards to Ricco. He really does live Best Western’s vision to lead the industry in superior customer care. Thank you again for your review, we look forward to seeing you next time you’re in Milwaukee.

Sincerely,
Mark A. Johnson
Vice President/General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS Milwaukee Airport Hotel & Conference Ctr.

Also Known As:
Best Western Plus Milwaukee Airport Hotel Milwaukee
Best Western Plus Milwaukee Airport Hotel
Best Western Plus Milwaukee Airport Hotel And Conference Center
Best Western Airport Hotel
Best Western Milwaukee
Milwaukee Best Western
Address: 5105 S Howell Avenue, Milwaukee, WI 53207-6109
Phone Number:
Location: United States > Wisconsin > Milwaukee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Milwaukee
#8 Family Hotel in Milwaukee
#12 Business Hotel in Milwaukee
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Milwaukee Airport Hotel & Conference Ctr. 3*
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