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“Excellant Customer Service” 5 of 5 stars
Review of BEST WESTERN PLUS Milwaukee Airport Hotel & Conference Ctr.

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BEST WESTERN PLUS Milwaukee Airport Hotel & Conference Ctr.
3.0 of 5 Hotel   |   5105 S Howell Avenue, Milwaukee, WI 53207-6109   |  
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Ranked #17 of 53 Hotels in Milwaukee
Appleton, Wisconsin
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Excellant Customer Service”
5 of 5 stars Reviewed November 15, 2012

Best Western has always been our choice hotel when flying out of Milwaukee. They are always very welcoming but this last trip in November they shined because Ricco as always makes sure we are well taken care of!!! My friends always way over pack and the amount of luggage this time was unreal.....trying to wrestle it in was a chore and I turn around and of course Ricco is there to lend a helping hand and pushes the 300lbs of stuff!!! He is willing to do whatever it takes to make sure all his guests feel at home!!! To the management at Best Western you truly have a great employee that makes your guests keep comming back!!! Thanks Ricco....see you in February(The crazy jamaican girls....Liz,Dana,& Nancy)

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestwesternPLUS, General Manager at BEST WESTERN PLUS Milwaukee Airport Hotel & Conference Ctr., responded to this review, November 19, 2012
Thank you for your review. Isn’t Ricco amazing? We are proud of his commitment to delivering a level of customer service not often seen these days. His philosophy mirrors that of Best Western and our commitment to lead the industry in superior customer care. I will pass your warm regards on to Ricco and I’m sure he will be delighted to hear of your return in February. I have heard great things about you ladies and I think we are all a little jealous of how much you bask in the sunshine down in Jamaica:) Thank you for your loyalty to our hotel and our park and fly program. See you in a few months!

Sincerely,
Mark A. Johnson
Vice President/General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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457 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
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  • German first
  • Japanese first
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English first
Lake Villa, IL
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 13, 2012

This past weekend the women of our church had an overnight retreat. From the beginning of our planning to the end of the event, the staff at the Best Western was at our beck and call. We had a couple glitches, but every one of them was smoothed over by the staff. Half of us stayed overnight and found the rooms comfortable, nicely decorated and very clean. The breakfast was hot and included a variety of dishes. We also had a lunch, and the service and the food were excellent. The meeting room was just the right size, and its setup was tasteful. Yes, they are renovating, but that just means the next time we go for a retreat it will be even better!

Room Tip: The rooms that are close to the pool area tend to be fairly warm. You might want to ask for one furt...
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestwesternPLUS, General Manager at BEST WESTERN PLUS Milwaukee Airport Hotel & Conference Ctr., responded to this review, November 19, 2012
Thank you for your kind review. I’m happy to hear your retreat went well. Randy and Chad want me to let you know how much they enjoyed your groups’ serenade while they prepped the AV equipment for your event. I’m pleased you found our room accommodations to your liking; both our guest rooms and our conference suites have been updated. Thank you also for your compliments of our complimentary hot American breakfast buffet during your last stay. You will be delighted to hear we have expanded our offerings to include made to order omelets, skillets and more! I will be sure to pass along your kind remarks to our staff and I hope to have you back at the hotel on your next Milwaukee visit.

Sincerely,
Mark A. Johnson
Vice President/General Manager
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Champion, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 10, 2012

At this time, Nov. 2012, they are in the process of exterior renovation. When completed, this motel will get a 99% rating from me. Why 99...no one or nothing is perfect...BUT this motel and our experience was outstanding. The employees are extremely accommodating and personable. The motel is exquisitely designed at an affordable price and very clean. The food is delicious and the beds extremely comfortable. The continental breakfast is diversified...so many options to choose from. Close to airport, free vehicle parking, shuttle service available round trip and timely. I cannot say enough about this beautiful motel and the beautiful people who work there.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestwesternPLUS, General Manager at BEST WESTERN PLUS Milwaukee Airport Hotel & Conference Ctr., responded to this review, November 11, 2012
Thank you for your review! We are glad you noticed our exterior renovations and are pleased you had an exceptional experience at our award winning hotel. Superior customer service is our highest priority so thanks for confirming our efforts. We’re glad you enjoyed the cuisine at our from scratch kitchen and the dream making comfort of our European pillow-top mattresses. If you enjoyed our full hot American style buffet you will be delighted to learn that starting November 15th we added additional hot made to order items for a small charge. Next time enjoy a made to order omelet or skillet. Of course we will still have our fully free hot buffet. Make sure you let us know what you think next time you are back, which we hope will be soon. Thank you so much again for your kind review.

Mark Johnson
Vice President/General Manager
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Chula Vista
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 21, 2012

My wife & I stayed at the hotel for 2 nights and experienced outstanding quality & service. All staff members (from the shuttle driver, front desk, waitresses & housekeeping) are helpful -- with a smile on their faces.
The Breakfasts are excellent, with a staff member present to make sure your needs are taken care of.
The Lounge -- Aviators -- had a great atmosphere, is perfect for the sports fan, and the food is "quality"!
Don't pass up the opportunity to enjoy this Best Western Plus ++++!!

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestwesternPLUS, General Manager at BEST WESTERN PLUS Milwaukee Airport Hotel & Conference Ctr., responded to this review, November 4, 2012
Thank you for your kind review. Leading the industry in superior customer care is a new goal for our brand and we understand why! Your review reaffirms the work we are doing here to maintain a culture of superior service and we feel greeting you with a smile is the least we can do. I will surely pass on your compliments to our staff. We’re also glad you enjoyed our full free hot breakfast buffet. Soon we will be adding an additional made to order option for a small fee while still maintaining our full free buffet. Chef Ryan will be delighted to hear you enjoyed the food from our mostly from scratch kitchen where we offer only the best in quality! We hope you return soon to see our beautiful new exterior and improved breakfast offerings.
Sincerely,

Mark Johnson
Vice President/General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Menasha, Wisconsin, United States
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 13, 2012

By driving to Milwaukee the day before, you can sleep well, leave your car in good care, and get an early morning shuttle to the airport. Thanks to Rico we were greeted as we came in the night before our flight to New York and greeted again when we flew home. The rooms were ample and the beds were comfortable. And the parking was free - a great service! The location is very close to the airport and also close to a variety of restaurants for your dining pleasure.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestwesternPLUS, General Manager at BEST WESTERN PLUS Milwaukee Airport Hotel & Conference Ctr., responded to this review, October 17, 2012
Thank you so much for your review. You hit the nail on the head concerning our Stay and Fly program. Who wants to wake up early and drive to the airport (and pay for parking) when they can get in the night before, rest, relax and wake up refreshed with one of our free breakfast options and jump on our shuttle over to the airport. I hope you enjoyed your trip to New York and I’m glad Ricco helped make your travels a delight. I will pass your kind words on to him. Thanks again for taking the time to review our hotel. We look forward to having you back for all your future trips out of Mitchell International.

Sincerely,
Mark A. Johnson
Vice President/General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 12, 2012 via mobile

I checked in and the staff was so helpful. I walked into my room and it was very clean. I noticed that they are doing some renovations to the property but it didn't interfere with my stay. I ate in Aviators and was pleased with my food and service. I used their shuttle service to the airport and the savings in just this service is worth it. I will stay again next time I fly out of Milwaukee!

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestwesternPLUS, General Manager at BEST WESTERN PLUS Milwaukee Airport Hotel & Conference Ctr., responded to this review, October 17, 2012
Thank you for your kind review. We strive to maintain the best product at the airport so it is a delight to read your comment. Superior customer service is our top priority and truly what sets us apart from our competitors. Was this your first time in the Aviator? We are glad you noticed our mostly from scratch kitchen serving both the Aviator Sports Bar and Grille and Lake City Restaurant. Chef Ryan will be delighted to hear your compliments. Thank you again for your review, we look forward to having you back.

Sincerely,
Mark A. Johnson
Vice President/General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 9, 2012

Had our wedding reception in their Mitchell Ballroom and it was AMAZING! The Mitchell Ballroom is beautiful! Banquet Coordinator, Jessica White, and her team worked together to achieve the look I wanted within my budget. They paid careful attention to detail and made my wedding dreams come true! All the staff from the front desk to the restaurant made us feel like royalty.
Our room was also amazing! Most comfortable bed in a hotel!
We will definately stay with Best Western again in our future.
THANK YOU!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestwesternPLUS, General Manager at BEST WESTERN PLUS Milwaukee Airport Hotel & Conference Ctr., responded to this review, October 17, 2012
First and foremost congratulations to you on your groom! I’m glad you found our Mitchell Ballroom amazing. An extensive renovation and attention to detail has made our grand ballroom the best in the area. I will surely pass your compliments on to Jessica and her team. We strive to exceed the industry in superior customer care and your comment helps reaffirm our commitment to this goal and the truly rewarding hospitality it produces.

Very Sincerely,
Mark A. Johnson
Vice President/General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Milwaukee Airport Hotel & Conference Ctr.

Address: 5105 S Howell Avenue, Milwaukee, WI 53207-6109
Phone Number:
Location: United States > Wisconsin > Milwaukee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Milwaukee
#16 Business Hotel in Milwaukee
#20 Romantic Hotel in Milwaukee
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Milwaukee Airport Hotel & Conference Ctr. 3*
Number of rooms: 139
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Also Known As:
Best Western Plus Milwaukee Airport Hotel Milwaukee
Best Western Plus Milwaukee Airport Hotel And Conference Center
Best Western Airport Hotel
Best Western Milwaukee
Milwaukee Best Western

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