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Holiday Inn Express Hotel & Suites Milwaukee Airport: Traveler Reviews

2.5 of 5
1400 W Zellman Court, Milwaukee, WI 53221
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Holiday Inn Express Hotel & Suites Milwaukee Airport
Ranked #26 of 51 hotels in Milwaukee
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129 reviews from our community

Traveler rating
    48
    36
    22
    17
    6
See reviews for
Families
59
 
Couples
15
 
Solo
22
 
Business
34
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Oshkosh, Wisconsin
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“We never even got to stay in this hotel”
1 of 5 stars Reviewed November 6, 2012

We planned a quiet evening at this hotel with our small grandchildren to play and swim. We were looking forward to it until we received a phone call 5 days before our arrival that only 5 pool wristbands will be issued to our room and we could NOT purchase any more. The only way to get more was to book another room. Now our children and grandchildren live in Milwaukee so they visit us at the hotels we stay at and do not stay overnight. There was absolutely no other solution except to book another room according to the manager, Brock. Now, I totally understand having a policy in place - however this policy is NOWHERE on their website, NOWHERE on the reservation or confirmation. Needless to say we cancelled our reservation.

Stayed November 2012, traveled with family
Was this review helpful? Yes 2
Ask mrs_debe about Holiday Inn Express Hotel & Suites Milwaukee Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brock W, General Manager at Holiday Inn Express Hotel & Suites Milwaukee Airport, responded to this review
November 8, 2012
Dear Deb,

I am very sorry to hear that you will not be staying with us. According to our new wristband policy each room does receive a specific number of wristbands. To better inform our guests we have been calling our guests the week ahead of the reservation to inform them of this policy change. We are doing this to make sure all our guests are aware that the policy is in effect in case they would like to change or cancel the reservation. We no longer accept people from the outside into our pool as of April 19th 2012 and this has limited the overcrowded in our pool so that all guests can enjoy the pool area.

We again apologize to you about the inconvenience and hope that you and others can be aware of the changes and what we are trying to do to better the guest’s experience.

Thank you,
Brock Winkler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gillett, Wisconsin
Senior Contributor
36 reviews 36 reviews
4 hotel reviews
Reviews in 22 cities Reviews in 22 cities
35 helpful votes 35 helpful votes
“Nice Place To Say, Fun Pool!”
5 of 5 stars Reviewed October 4, 2012

We spent the night at this Holiday Inn after a meeting. We were greeted by nice friendly staff and were checked in fast. They are very family friendly with a wonderful pool area for everyone from young kids to adults. Our room was very nice with a refrigerator and microwave. Parking was good and free. It is close to the airport but very quit.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Randy W about Holiday Inn Express Hotel & Suites Milwaukee Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brock W, General Manager at Holiday Inn Express Hotel & Suites Milwaukee Airport, responded to this review
October 8, 2012
Dear Randy W,

Thank you for staying with us. I am glad to hear that you enjoyed your stay here after your meeting. We are always trying to make...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockford, IL
1 review
1 helpful vote 1 helpful vote
“Friendly staff from front desk, to shuttle driver, to GM Brock Winkler”
5 of 5 stars Reviewed October 4, 2012

I like staying at Holiday Inns and similar chains because you usually know what to expect. All I need is a comfy bed and a quiet room and I'm happy. That said, the one thing that separates one Holiday Inn from another is the staff. From the front desk clerk that checked me in, to the airport shuttle driver, to the general manager Brock Winkler (sp?) who recommended a good local pizza place (di Carlo's is the name), I found the staff to be very friendly and accommodating, which makes a big difference when you're a business traveler and often don't know a friendly face to chat with. Apart from the staff, I was surprised to find the rooms were nicer and more up to date than I expected, especially the bathrooms/shower. Maybe I was just having a good day (my business meeting went well), but I left the hotel feeling very satisfied with my stay.

PS The convenience and ease of the airport shuttle (and the hotel's proximity to the airport) cannot be overstated.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Rodney S about Holiday Inn Express Hotel & Suites Milwaukee Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brock W, General Manager at Holiday Inn Express Hotel & Suites Milwaukee Airport, responded to this review
October 8, 2012
Dear Rodney S,

Thank you for your kind comments about our staff. We are striving to become the best hotel with the best service and your comments are going to go along way with the team members. I know they will be excited to hear that they have received a good comment.

I am also glad to hear you enjoyed the rooms as well as our shuttle services. We feel that it is a good thing for our guests as they can always take the shuttle to the airport and not have to worry about a thing. We try to make your traveling experiance less of a hassle.

Thank you again for staying with us.
Brock Winkler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
7 helpful votes 7 helpful votes
“Amusing staff”
4 of 5 stars Reviewed September 30, 2012

I used this hotel because of the shuttle.
I mailed them about the shuttle, why can the details not be on the site! They told me to contact from baggage reclaim which I did and they arrived very soon with a new van, a bit high.
The drive was fun with chatty conversation.
The driver become the checkin clerk which was done with good humor.
The room was fine, I never saw the breakfast as I left at 6am for the airport. gain the driver was amusing.
It was fine

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask ISOTS1 about Holiday Inn Express Hotel & Suites Milwaukee Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brock W, General Manager at Holiday Inn Express Hotel & Suites Milwaukee Airport, responded to this review
October 8, 2012
Dear ISOTS1

Thank you for the response. I am glad that you enjoyed the shuttle services as well as the hotel. I also notice you had a hard time finding out information about the shuttle on the website. We are currently reviewing this and we will be putting shuttle information on the website to make it easier for all our guests.

We value all guest comments and The Holiday Inn Express Milwaukee Airport is glad that you enjoyed your stay,

Thank you!
Brock Winkler
General Manager
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LaPorte, Indiana
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
“Clean room Not so Tasty Breakfast.”
5 of 5 stars Reviewed September 16, 2012

The room was clean the beds were comfortable. I just didn't like the breakfast. The pancake machine was down and the eggs were yuck! The hotel was a good price so I was satified with my stay. And I would stay there again. If you are going for the water park. The water park is just one slide and some water fountains that is all.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by mdzn5440 for Milwaukee
Ask mdzn5440 about Holiday Inn Express Hotel & Suites Milwaukee Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brock W, General Manager at Holiday Inn Express Hotel & Suites Milwaukee Airport, responded to this review
September 17, 2012
Dear mdzn5440,

I want to thank you for your positve comments on our hotel. I am glad that you found the room and the beds comfortable.

I do...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Milwaukee Airport

Also Known As:
Holiday Inn Express Hotel And Suites Milwaukee Airport
Holiday Inn Express Milwaukee
Holiday Inn Milwaukee
Milwaukee Holiday Inn
Address: 1400 W Zellman Court, Milwaukee, WI 53221
Phone Number:
Region: United States > Wisconsin > Milwaukee
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #26 of 51 hotels in Milwaukee
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Milwaukee Airport. The Holiday Inn Express Hotel & Suites Milwaukee Airport is a 100% smoke free hotel. We are centrally located to everything in Milwaukee. Whether your visiting Milwaukee for business or pleasure, the Holiday Inn Express Hotel & Suites Milwaukee Airport is the best fit for your plans. We are conveniently located less than 2 miles from the General Mitchell International Airport with 24-hour complimentary shuttle service to and from the airport. If your visiting one of Milwaukee's largest businesses you are also just a stone throw away. Krones is less than 5 miles away, Rockwell Automation is only 6 miles, Miller Brewery is only 7 miles, Harley Davidson is only 7 miles, Cooper Power is only 6 miles, We-Energies is only 5 miles, Cessna Citation is only 2 miles, Patrick Cudahy is only 4 miles, and General Mills is only 3 miles away. TheHoliday Inn Express Hotel & Suites Milwaukee Airport caters to the needs of business travelers with such unique programs as: 3,000 Bonus Priority Club Points for stays of two days or more, see rates for details. Stay connected while away from the office with free high-speed wireless Internet with easy to use VPN access. Pool, gameroom & whirlpool hours are: Sunday 9 AM - 9 PM, Monday - Thursday 9 AM - 3 PM, Friday & Saturday 8 AM - 10 PM. ... more   less 
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