Wow! I really cannot believe the negative reviews. I have been a patron of Phan's since early 2001 when I moved into the City. We love it. We also attend, often several times a month, usually early dinner. We find the menu impressive, the food wonderful and the staff treat us like honored guests. We are always welcomed warmly and they ask how we are, etc. I bring guests and other friends whenever I can.
I have made it a point to visit all the Vietnamese restaurants in the area (one of my favorite cuisines) and find Phan's hands down to be the most consistently pleasing in food and service and price. They even remember what we like to eat and drink, no small feat when you are as busy as they often are.
As far as being family friendly, we see family groups in there all the time and the staff appears to be attentive, bringing extra bowls, etc for the little ones.
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