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“Unproffessional employees and horrible food!” 1 of 5 stars
Review of Phan's Garden Restaurant

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Phan's Garden Restaurant
1923 W National Ave, Milwaukee, WI 53204-1156
414-384-4522
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Ranked #347 of 1,338 Restaurants in Milwaukee
Cuisines: Vietnamese
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Restaurant details
Good for: Dining on a budget
Dining options: Lunch, Dinner
milwaukee
1 review
“Unproffessional employees and horrible food!”
1 of 5 stars Reviewed April 3, 2009

When we stepped right in, the greeter was sitting across behind the counter and point his finger towards a table. I find that rude, they did not greet us or show us a table. After one minute of sitting down they asked us what we wanted to order. I told them we need a few more minutes. One minute later he came back again to ask if we are ready to order. We were still deciding what to order so he got mad and said rudely to call him when we are ready. We were hungry so we try not to mind their rude service. The food was horrible and looks like left overs. A waitress brought our food and she has long hair and nail polish on- which her hair or nail polish could fall off into our food! We left without leaving any tips- why should we for their nasty food and rude servicve? The owner of the restarant had the guts to chase me out and demand some tips!!!!!!! I was chased after for TIPS!!!!! Next time I won't be so friendly with him, IF we ever do go back there. I do not recommend this restaurant to anyone. Take my advice or expierence it for yourself.

    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
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16 reviews from our community

Visitor rating
    6
    5
    1
    1
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
milwaukee
1 review
“Rude and Unfriendly Service Especially to Families”
1 of 5 stars Reviewed March 29, 2009

After a disappointing lunch with my friend and our daughters, I will not be going back to this place. This was one of the few authentic Vietnamese restaurants in Milwaukee we used to patronize. However, the service we received last time was unprofessional and rude. We waited over 35 minutes for our food consisting of 2 appetizers, 2 noodle soups and one bowl of rice. I asked the server for the rice since our daughters said they were hungry. The server insisted the food was coming soon and did not even attempt to bring out the rice. When I commented that they were slow the previous times we ate there, he lectured that I should know how they prepare their food and take their time. He was rude and unapologetic about their slow service. I do not recommend this place to anyone.

    • 2 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee
1 review
“Favorite Milwaukee Spot for Vietnamese Food”
5 of 5 stars Reviewed January 11, 2009

I was very surprised to see the review suggesting this is a dishonest business. I visit Phans at least monthly, and have never had a problem with additional charges. I can imagine if there was a large party, they might add an automatic 15% tip, which many restaurants do. The food is exemplary and plentiful, intricate flavors combine to please a discriminating taste. My favorite items are the Chicken Curry with Lemongrass, the Basil Chicken (either of those dishes with shrimp are great too) the Pho soup, and the dish that is a mixed meat combination of traditional Chow Fun, but has a name I always forget. It is listed under the noodle dishes- I just ask them for Chow Fun Combo and they know what I want.

The prices are more than reasonable, and especially with the quality of food. Go often!

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Milwaukee
1 review
“Dishonest Business”
1 of 5 stars Reviewed September 7, 2008

They charge you tips in the check without asking you and everytime I go there, they charge 15% even when the service is poor. The food is bland. The bathroom and kitchen are dirty. The decor looks nice but the service is unfriendly and they even served the wrong dish. I don't go there anymore.

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“Good roast chicken noodle”
5 of 5 stars Reviewed August 3, 2008

Good roast chicken noodle

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