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“Started off badly, but improved a lot” 4 of 5 stars
Review of Hilton Garden Inn Milwaukee Downtown

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Hilton Garden Inn Milwaukee Downtown
3.0 of 5 Hotel   |   611 North Broadway, Milwaukee, WI 53202 (Downtown)   |  
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Lakefront Brew Tour
Ranked #7 of 52 Hotels in Milwaukee
Minneapolis, Minnesota
Top Contributor
53 reviews 53 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
43 helpful votes 43 helpful votes
“Started off badly, but improved a lot”
4 of 5 stars Reviewed July 22, 2014

The interior and the location of this place can't be beat. What can be beat is the air conditioning, at least in our room, where it was 80 degrees all night long. After several visits from "the guy," they finally gave us another room with working AC. And they were pleasant and very nice about the whole thing, and even gave us coupons for free wine at the bar. Just wish that first night had been better . . . .

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick J, General Manager at Hilton Garden Inn Milwaukee Downtown, responded to this review, July 23, 2014
Thank you for taking the time to write us a review! I am very sorry about your air conditioner and your uncomfort the first night. I am glad to hear that we were able to make things right for you. I hope you can visit us again soon!

Nick Johnson
General Manager
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321 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
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English first
Benson, Illinois
Senior Reviewer
10 reviews 10 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 21, 2014 via mobile

We spent a Sunday night here and got in 1 hour before check in. They upgraded is to a humongous corner room. I loved that they kept the old safes when it used to be s bank. The only complaint is that there was quite a bit of road noise. But the room was clean and very spacious

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick J, General Manager at Hilton Garden Inn Milwaukee Downtown, responded to this review, July 23, 2014
Lisa

Thank you for your kind words, I am delighted that you enjoyed your visit and the corner room. I hope you will be able to visit us again soon!

Nick Johnson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pflugerville, Texas
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 19, 2014

centrally located and within comfortable walking distance of most downtown activities (river / lake boats to W, museums & lakefront shoreline spots to E, historic third ward to S, & essential watering holes all around). housekeeping services leave a little to be desired (they're either a little short-staffed or some of their staff isn't overly motivated) but otherwise this is a well-done hotel retrofit into a historic building and where the history of bldg is told via signage & photos throughout. but since there's no realistic place for a pool then a rooftop terrace or bar would be nice.

Room Tip: ask for E-facing or S-facing rooms (those sides face streets instead of back)
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick J, General Manager at Hilton Garden Inn Milwaukee Downtown, responded to this review, July 23, 2014
Thank you for the nice comments about our hotel. I am so glad that you enjoyed our location and remodeled historic building. I am terribly sorry that you experienced less than satisfactory housekeeping services. I have very high standards for our housekeeping department, I am sorry that we did not meet these for you. I will be sharing your comments with our leadership and housekeeping teams. Thank you again for ther review.

Nick Johnson
General Manager
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Atlanta, Georgia
Top Contributor
141 reviews 141 reviews
69 hotel reviews
Reviews in 89 cities Reviews in 89 cities
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed July 19, 2014

I am staying at the hotel now and it is not your normal Hilton Garden Inn. It is in a former office building from the 1800's, but newly remodeled. Some wonderful floors and other decorations are from the original building and are very pretty. It is worth just seeing parts of it and reading about the history on the panels. There is a large bar and restaurant area. And a sitting room near the entrance. My room is on the fifth floor looking east. The room is new with high ceilings. There is a desk, large flat screen tv, a small microwave, and a refrigerator. The bathroom is nice and modern. The room is very quiet. The location is two blocks east of the river and the river walk. And very close to the third ward restaurant and shops. They have valet parking for six dollars during the day with multiple in and outs. Parking is $24 at night. I am impressed with this hotel and it exceeded my expectations.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick J, General Manager at Hilton Garden Inn Milwaukee Downtown, responded to this review, July 23, 2014
Jim

I am delighted to hear that you enjoyed your visit to our hotel. Thank you for sharing your experience!

Nick Johnson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Senior Contributor
49 reviews 49 reviews
35 hotel reviews
Reviews in 27 cities Reviews in 27 cities
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed July 18, 2014

Diamond member stayed here for a nice long weekend with my wife, 3, and 5 year old. Checked in around 3:30 into our 1 bedroom suite. Went up to our room and found out the suite did not have a door, but a sitting area, and you could sit there and see the bedroom. Went back downstairs and talked with Nick the GM, who explained none of their suites have doors. I explained my frustration that I was paying premium when I could have just booked a regular 2 bed accommodation. He did offer a discount because of this which I appreciated “Suite” was pretty nice, small bed area, and small sitting area. Room only had 3 towels in it. One night asked for additional towels which never came, but got them early the next morning. Everything was nice and clean. We were on the 5th floor (top floor), which had 2 small windows and not much of a view though. It was a busy weekend with the Cardinals in town and the Bastille festival, but room was extremely quiet. Normally, the suite issue would have left a damper on my impression of the hotel, but I did get some great sleep here so I am still giving it 4 stars.
Location is great. Walking distance with 2 small kids to Lakefront, Riverwalk, 3rd ward, cathedral square, and lots of restaurants. Valet was $24 a night. From the street, its hard to see where the valet is as there is not stand outside. One time I needed my car and called downstairs and came down 15 minutes later and no one relayed the message to them. The next day I figured I would walk down there with my ticket, and no one was down there for valet as there was only one person there and he was off getting another car.
Breakfast was pretty good, free for my wife and I and they didn’t charge our kids. Similar to most other buffets at Hilton and Embassy suites. Continental style with 3 hot items and made to order omelets. Sat down by one TV and asked if it could be changed to ESPN or CNN or something, and the waitress said no. So I asked a manager who explained that their owner insists that TV be left on TCM (Turner classic Movies) which basically shows nothing but old black and white movies. Kind of weird to me, but maybe that’s the look they are going for in an old building, fancy HDTV big screen showing black and white movies.
Overall I would stay here again as long as it’s a reasonable price. It’s a nice older building in good shape. It’s a smaller building compared to some of the other hotels close buy, which means staff can be great when they are not busy, but staff can get overwhelmed during peak times.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick J, General Manager at Hilton Garden Inn Milwaukee Downtown, responded to this review, July 23, 2014
Thank you for taking your time to share your ecperience. I am sorry that a few things were frustrating during your visit, particularly the suite configuration, and the valet. Since your visit we have added a valet stand. Thank you so much for choosing our hotel, I am glad to hear that you enjoyed other parts of your viist. I hope you will consider us again.

Nick Johnson
General Manager
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Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 17, 2014

This property is not at all like the standard Hilton Garden Inn locations. This is both a plus and a minus. Our room was absolutely beautiful. We had some challenges with check in and the restaurant but those issues were addressed and corrected by GM Nick. The biggest challenge we encountered was the parking. There is no on property parking and we didn't know there was a second entrance where we did not have to lug our bags up a tall flight of stairs. This property is close to Miller Park which is why we selected it. I would stay here again if I did not have a car to worry about parking. Property itself is gorgeous.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick J, General Manager at Hilton Garden Inn Milwaukee Downtown, responded to this review, July 20, 2014
Thank you for sharing your expeience at our unique Hilton Garden Inn. I am so glad that you and I were able to speak during your visit. If you are in Milwaukee again, I hope that you will decide to stay with us. Please feel free to contact me directly 414-810-4253. Thank you again.

Nick Johnson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon, United States
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 17, 2014

I stayed here for 3 nights and attending training here. Based in an old corporate HQ, Hilton has done a great job retrofitting it and making a really nice, affordable downtown hotel. The wifi and hotel restaurant are also great. Everything is clean and the staff is extremely helpful at all times. Do be aware that I couldn't get the blackout curtains to close completely and at least one training room has a column in the middle of it.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick J, General Manager at Hilton Garden Inn Milwaukee Downtown, responded to this review, July 17, 2014
Thank you for taking the time to share your experience with us and for your rescent visits to the hotel! I am delighted that you enjoy the hotel enough to return several times. I hope you can make it back soon.

Nick Johnson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Milwaukee Downtown

Address: 611 North Broadway, Milwaukee, WI 53202
Phone Number:
Location: United States > Wisconsin > Milwaukee > Downtown
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #7 of 52 Hotels in Milwaukee
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Milwaukee Downtown 3*
Official Description (provided by the hotel):
Exploring downtown Milwaukee is easy when you stay at the Hilton Garden Inn Milwaukee Downtown. Right in the heart of the city, everything is nearby this hotel, situated in the historic Landmark Building. One of the closest hotels to Summerfest Grounds & the Marcus Amphitheater, This hotel is also near the U.S. Cellular Arena and Frontier Airlines Convention Center. Milwaukee Art Museum, Lakeshore State Park at the Lake Michigan Lakefront are also within minutes from the hotel. Plan your next event at our hotel. Our beautiful decor creates the perfect setting for any special event, weddings and meetings. Complimentary internet is included with all stays and an onsite restaurant provides convenience when lodging with us. ... more   less 
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